Bridgecrest

I was looking for an honest review when i fell on hard times and bridgecrest/carvana was my only option to finance a car. To begin, I take responsibility for my poor credit score and financial choices and was grateful to get financed. After reading the comments about bridgecrest following the purchase of my vehicle, I was terrified to say the least. I knew my payments and APR would be high, but was praying that the customer service wasn't as bad as the reviews reflected. I am happy to say, my experience was lovely with bridgecrest. They called to welcome me, gave honest information about grace periods. I put my head down and set up autopay for 9 months and never heard a word from them. I was able to re-finance at that time and THEY congratulated me over the phone! They submitted and released everything as promised, cut me a check for overpaying. If you are truly in the head space for working in your credit to the point of sacrificing things you may want for paying a bill on time, budgeting, and saving for additional costs that may be out of your control, you will be fine at Bridgecrest. It's a hard and expensive lesson to learn the importance of maintaining financial responsibility, but I've had nothing but lovely encounters from bridgecrest staff!

Got stuck with these punks because they purchased my loan. EVERY SINGLE MONTH they send my statement/payment voucher/envelope LATE and changed the timing of my payment. TI receive it only or around the 12th, and they say my payment is late beginning the 8th! After many months of asking for the stuff sooner, calling several times to try and fix the problem, they not only do not FIX THE PROBLEM, but make a FALSE CLAIM to CREDIT BUREAUS saying my payment was late. EVERY SINGLE MONTH I have to wait, they put LATE CHARGES also. ON TOP of that, they told the credit companies I was 30 days late, which has never been the case even with their shoddy logistics. Called several times, wrote several times, NO HELP and NO CHANGE, and all this through COVID! BEWARE of dealing with these clowns, and if anybody wants to file suit against them I AM WITH YOU.

I was with bridgcrest for a year and someone hit my car and wrecked it I had gap insurance so the car was paid off but they charged me an extra $247 because the trunk was broke, well I mean duhh dumbass it's a totaled car, and they report it to my credit I would NEVER SUGGEST ANYONE EVER COME TO THIS PIECE OF $#*! COMPANY, hope the company loose everything ‍

I had a paper drivers license where I had changed my name and my SS card had the right name but they still but the wrong one now they expect me to pay to get a paper notarized saying I'm this person I'm not doing

Hi there this is Kenan! I buy car from bridgecrest company Don't buy nothing from there they all cheater! Don't deserve 1 start I giving them -100 they are cheaters don't buy even water there!

Horrible I mean horrible company I set up a payment arrangement with them paid half the payment last time I got paid and agreed to pay the remaining balance plus the upcoming payment when I got paid on the 10th needless to say I left work lastnight on the 7th and my car was repo'd over $110 all I can say is wow thank god my wife has a vehicle but wow during these hard times you people are going to make it even harder lesson learned here stay away from this company

Don't trust them,save and go to a better company this company is not worth the stress. Rude, money hungry and does not care about customers. My car was repo'd and was not properly informed. They kept harassing me after I told them the situation I was in and after speaking to multiple reps so I could change my payments days all they were concerned was for me to pay more for interest when I couldn't and was barely paying the days I had set with my new job after my payments I was being sent emails of my new balance but after I paid the interest kept going up with 530 a payment HOW? SOON AFTER I WAS MAKING COMPLAINTS AND THEY MISSED MY Payment AFTER I SIGNED UP FOR AUTOPAY AND THEY CHARGED OFF MY CAR.

DO NOT BUY A CAR FROM DRIVETIME AND FINANCE THRU BRIDGECREST! THEY WORK TOGETHER! SALESMAN SET U UP FOR A REALLY BAD DEAL. AFTER U DRIVE OFF THE LOT WITH (RIM ON CAR THAT'S NOT MANUFACTURED. CAUSING TO LOOSE AIR PRESSURE) NEEDLES TO SAY I HAD TO PUYT AIR IN TIRES EVERY 3 DAYS... THEY ARE DONE WITH YOU... I WAS TOLD BY DEALER OF DRIVE TIME SINCE I HAVE GAP INSURANCE TO WRECK THE CAR. WT HECK. REALLY... THIS COMPANY AND THEIR PETTY DEALERS NEEDS TO BE SHUT DOWN... SOMEONE IS GOING TO GET HURT MESSING WITH THIS COMPANY... HOME OF THE UGLY DUCKLIN! CUSTOMER SERVICE SUCKS TOO CUZ THEY READ FROM SCRIPTS. MOST DONT KNOW WHAT THE SCRIPT MEANS... POOR CUSTOMER SERVICE, DRIVE TIME, 2 WEEKS, PAYMENT, INTEREST RATE, CAR LOAN, COMPANY 6 MONTH, GAP INSURANCE, PEOPLE

Actually Bridgecrest is a shell company used by Drivetime to screw you on auto loans. They are the people Drivetime will refer you to if you have a question or complaint about their loans. They have exactly the same boards and CEOs They charge loanshark rates and have illegally re-poed cars and been caught doing it(UNITED STATES OF AMERICA CONSUMER FINANCIAL PROTECTION BUREAU ADMINISTRATIVE PROCEEDING File No. 2014-CFPB-0017). As Gomer would say, "Surprise, Surprise, Surprise"!

This is the worst finance company ever. They will lie and scam you anyway they can. I was originally told one monthly payment price then after the paper work was signed and I made the first few payments they said I was behind and the amount I was paying was only the bi weekly payment amount. I was never told this other wise I wouldn't have got this car. The interest rate on this loan was so high there should be a law against this. I told them to fix my monthly amount to what I was told and the rep said I am sorry but you signed the paperwork saying that you would pay that amount. I looked in my contract and it says no such thing. LONG STORY SHORT DO NOT BUY ANYTHING FROM THESE SCAM ARTIST. THEY WOULD BE SO BLANTON TO THE TRY AND SELL THE DEVIL ICE. DO. NOT. BUY. FROM. THEM. YOU. WILL. REGRET. IT

I went to make a payment on THEIR website. Filled out the payment information hit submit and it said an error occurred please try again. So I went back to the payment page and it said I still owed the payment. I went back and redid the payment and it said excepted. Then I get 2 emails that 2 transactions are processing. I called them and they would not do anything and said if I canceled at my bank I would owe them 15 dollars for a cancellation fee. They would reimburse me if I went and got a paper copy of the transaction from the bank, don't cross off any other information and here's the best part. Mail it to them no screen shots allowed and they would review it to see if I deserve the reimbursement. I told them that would be the next month by then how about if we call it the next month's payment. Nope can't do that either. So I told them keep it. I am going to my bank and refinance it. They will lose money because the payout loses all the interest they would have gotten. So I fired them. And told them that on every platform I can complain on I would. Truly shady business practices.

Absolute nightmare. DO NOT FINANCE WITH BRIDGECREST! Long story short: Ordered a car from Carvana, was unsatisfied and traded it for another vehicle using there 7 day return policy. Both vehicles financed with Bridgecrest. The auto pay ($495) for the first vehicle was taken out of my bank account for two consecutive months, and it should not have even came out once. When Bridgecrest was notified I was ASSURED the account was closed and the two payments made toward the first car would be applied to the second car I purchased. COMPLETE LIE. The past 2-3 weeks have been an ABSOLUTE NIGHTMARE. I call every other day to see if my issue is close to being resolved and they just keep telling me it's been forwarded to another department. Then, today when I called I was threatened with a repossession notice for the vehicle I currently have even though I have paid almost $1,000 to Bridgecrest in the past 6-8 weeks. Those two payments HAVE NOT been applied toward my current vehicle and it looks like I am behind on my first payment. ON TOP of being 9 months pregnant, my blood pressure is absolutely through the roof and I am at a loss of what to do. DO NOT FINANCE WITH THIS COMPANY.

The worst company to ever get a car from almost $30,000 for a car with no AC no Radio. This is by far the last company i would ever recommend anyone too. BRIDGECREST / DRIVETIME is the absolute WORST. YALL SUCK.

I suffered a total loss on May 3,2021 due to hail damage. I was told because it was due to hail damage that I had the option of retaining my vehicle. The following week I was told that wasn't an option. I went back and forth with them for nearly a month when finally I got a hold of a total loss manager there who emailed me the owner retain agreement. I signed and paid the salvage value. In the meantime my insurance company awaited a particular document in order to send a check to the lender. After a month Bridgecrest finally sent the document and in return my insurance company issued a check. It is now August 11th and to date this is still dragging on. The GAP company hasn't been contacted by Bridgecrest and the loan can't be paid off until they do so. So here I am 90days past due even though I have kept up with my end of the agreement.

I guess I'm supposed to pay 7k upfront plus my monthly loan payment even though I entered into a new agreement (owner retain agreement) while they sit and let time go by without doing anything.

This is the worse company ever!

RUN... DONT DO IT...
During the corona virus this company refuses to work with people. I'm sure I'm not the only person who's company has closed, but this company has the rudest staff, as they safely work from home to tell you that "you will be turned over to a collection agency but your late fees forgiven sorry but it's within the laws." My mother deals with Navy Federal, they didn't make her jump thru any loops they were very nice and very efficient and gave her a deferred payment until June and told her that if things weren't better by then to call them and they would extend it further. I wouldn't advise anyone to ever use this BridgeCrest. As far as I'm concerned they can come pick this car up if it comes to feeding us or making this payment, I'm going to choose feeding my family. I do not wish bad things on any one EVER. But with everything in me, I hope during this World wide pandemic these rude folks like this are the only ones stuck without a permanent job I hope the rude hateful selfish uncompassionate folks at this horrible company goes bankrupt and they get stuck with all these crappy worthless over priced cars they sold to folks. I really wish we would have saw the reviews BEFORE making a purchase WOW! The harassing calls don't stop even tho it's noted in their computer" saying prayers for us all.

ONE OF THE WORST COMPANIES I HAVE EVER DEALT WITH! "PERIOD" 1st, Horrible customer service, no compassion, no help nothing. They sound like robots. Bleeding you dry with "fees" that are not correct. I supposedly had two payments returned by my "bank" chase bank. However Chase has no record of them being presented let alone returned for non payment I called them to ask them how and why? Chase said they didn't know provided me with documentation stating it was never presented. Called Bridgecrest was hung up on three times. Finally got "Al" on the phone he was rude, and told me I wasn't on the account. (which I am) told me I was married to the other party on the account how can I use his information. "We are both on the Account" I then just paid it using my debit card, He didn't' want to hear that there is over 3,000 in his account why was it returned. He didn't know but get this charged me 3.95 to pay a payment with him and being charged 15.00 for the return free. WHAT?!?!?!?!?!?!? So I paid it just to get it paid! Spoke to a supervisor "Sydney" She told me I can send in my bank statement to show them, however in her professional experience she has never seen it reversed had no resolution but submit my grievance to *******@bridgecrest and see where is goes! The company will try and get any fee for any reason ever! Horrible. Getting my car refinanced as I type. I will never do business with them ever just horrible!

During this pandemic I've lost my full time job. The only job that paid me enough to pay my car. Back in June when I officially lost it I called telling them I lost my job and that I will be working side jobs to pay as much as I can. I paid $100 last week because that's all I had In my pocket. I woke up this morning. No phone call. No email. Nothing. I walked outside to get paperwork to my new job I finally got and my car was repoed. I called them explaining once again I lost my job due to covid and I've been making small amount of payments to keep my car for this job. They told me good luck on my job and I won't get my car pack unless I have $1,500 to pay them. I'm not even suppose to be paying as much as I am for a 2012 Kia Sportage. It's suppose to be less. And I even told them in the paperwork the amount I'm suppose to be paying. They told me there's nothing they can do to change it. The customer service was horrible. They were rude. I've lost everything due to covid. That car was all I had.