Breck's

Bulbs that I ordered arrived dry and dehydrated. Many of the sprouts growing from bulbs were broken off or damaged. Planted (per instructions) none grew. Tried to contact their customer service... could not get a response.

I ordered quite a few bearded irises. They were dead, not dormant on arrival. 3 had very obvious signs of iris borer! I contacted customer service in writing and have heard nothing. Not only will they send you inferior product - they'll cause an infestation in your garden!

Ordered 4 packages of bee balm, about 20 plants. Received this part of the order in April as tangled messes of dried roots. I gently separated them as best I could and planted them as per the accompanying booklet instructions. None have grown... none! I also ordered at the same time 5 reblooming iris bulbs. Only four were shipped and arrived at the end of August. I notified the company. They will not send a refund for the missing bulb, but gave me "credit" since they are out of this item. Now I either have to give up the money or shop with this company again, thank you very much!

A while back I placed an order that included a Globe Artichoke. Not long after, I received a notice that said it was out of stock. Then this week, I received another catalog which included the Globe Artichoke, so I tried to order it again, only to learn that it is still out of stock. Why do the advertise something they can't deliver?

I purchased $300 worth of bulbs. When they arrived at my home they were all dried up and mildewed. Initially customer service said they would replace the flowers after waiting multiple weeks and too late to plant them I requested a refund. I have had to fight with them constantly to even consider a refund and now it's going to take 45 to 60 days. Absolutely worst company I have ever dealt with - be smart don't order from them.

1 star rating is questionable.
A dozen e mails. A dozen excuses. Why they cashed my check 3 months ago.
And cancelled my order and did not return any money still.
Contacted customer service department again this morning.

I placed my first order in May (2022). I was told my items would ship in the fall. All I've received thus far are four postcards notifying me that items in my orders are no longer available. They did credit my Visa account quickly, but that doesn't help my garden grow. I'll stick to buying from local growers and nurseries,

The pictures on the website and brochures look beautiful but the quality is horrible! I am so disappointed with my Iris purchase from Breck's All the irises they sent were yellow and dead looking. One of them rotted to the core. When I gently pressed on it, it turned to mush and it stinks! I called for a refund and they can only do in store credit. I asked the customer service rep on what's their guarantee for me if I re-order and I get the same poor quality. She told me they will give me in store credit again. Ugh! This feels like a broken record. I left my contact number with her to have the manager call me back so I can provide my feedbacks and future improvements. This will be the last time I order anything from them. I tried to soak them in water for about 2 hours and that didn't make any difference.

Breck's used to be great. Ordered tons of stuff and they always shipped when they were supposed, and only rarely did not grow.
Recently, when trying to find out where my late order was, I found out that customer service is now overseas. Strike 1 for me. After several calls, receiving different info each time, I finally got a shipping notice. Great, only a week late, I thought, but hopefully they were not sitting on a hot warehouse shipping dock for that week. Received the order yesterday. Opened it, and several plants were missing. Strike 2. Customer service informed me they are now out of stock, and I can have credit for the purchase amount. Strike 3. But, people, do not accept credit! I insisted on a refund, and after the line "as a one time exception", they finally issued a refund.
Anyway, after late shipping, questionable quality of plants I did receive, and not receiving what I ordered, I have decided this is the last time I order from Breck's.

I received an email for 50 off 100. While shopping the the Customer also Viewed window screen would show a great sale price but when trying to add to cart the price changes to much, much higher. We spread our time over the weekend shopping. Wasted our time! The first time it was giving sale price on Friday and Saturday morning but by Saturday afternoon through Monday, the last day of deal, the prices were not the same, gone up when click on sale price. Even the ones I had in the cart had gone up but still showed much lower sale price on web site. It was like they knew I was putting an order together, they had me, so they inflated the prices, I guess hoping I would go through with the order. I call their customer service in India. Not any help, she said she had no authority to correct it. I contacted them through their electronic contact page, wrote message, twice, have not heard back. We spent hours putting an order together, what a waste of time. Total scam, shop elsewhere.

I have ordered 5 plants from Brecks and unfortunately I can't provide a positive review given my success rate. My first order was for 3 plants. I received them as indicated by Brecks and I planted them following the instructions they provided. After 2 months only one of the three plants grew. I contacted them and they gave me a credit for the two plants which was very nice. I ordered 2 more plants that were designated for delivery in the fall of 2023. They didn't arrive until late fall (early December) and the snow had already arrived so I planted them indoors, again following the directions Brecks provided, using their fertilizer that I had ordered on my first attempt. It has now been over two months since planting the first one and there is absolutely no sign of any growth. The second plant is a Lily and the bulb was refrigerated for eight weeks (per there instructions) and then planted 6 inches below the soil, again following their instructions. After three weeks there is no sign that the Lily is growing either. I have more than adequate lighting in place and the temperature is not above 19 Celsius at any time, 17 Celsius at night. This means that I have experienced a 20% success rate which is not great. Buy at your own peril as they only provide replacement value, no refunds.

Purchased white hosta. Very expensive for hosta. Six plants purchased. Planted immediately upon arrival. All six came up green, not white.l. None came back over winter. Then purchased over $100 worth of day lily on the special sale. Planted immediately. Two came back after winter. Nothing to photograph or I would send a picture. No way to find a live person to complain to. Maybe if you just send money and expect nothing back you would be happier.

I ordered dahlia tubers in late winter and they were back ordered twice. Not planning to arrive until July. I cancelled and ordered spring bulbs. They just arrived today (10/22) and the order was incomplete as it was missing my allium drumstick bulbs. No way to reorder as I was told they were no longer available for shipping. Brecks is unreliable for both shipping speed and actually getting what you ordered. Don't waste your time and money!

My order was replaced three times and nothing ever grew. Bulbs and bare roots didn't look great when delivered. Can't talk to a grower for help. Customer service are pleasant but don't have helpful information. Discusted on the time and money wasted. Stuck with a credit that I will never use!

Placed a couple orders and confirmation is quick but trying to trace delivery is really non-existing. This site as most mail order nursery business's, are pretty vague as no stock is carried at the site location. My first was shipped from Holland by sea. It was order early, so 3 to 4 weeks shipping was ok, but bulbs in poor condition. Long growth already started. Tried a 2nd order but cancelled it as no response via e-mail on actual delivery date. If your willing to gamble, you can get a good selection not usually available locally, go for it.

When I ordered all 3 items were in stock and had shipping dates of 3/23- 4/5. When Ididn't get a shipping notice I emailed. Then I called then I emailed 5 more times. They changed the shipping dates to NEXT MONTH and back ordered. No one responds. Horrible customer service. Never ordering from them again. Ugh

On 3. 9. 22 we spent $303.30 for our order. It never arrived. They totally lost the order, but had the money. We finally did a chargeback and are awaiting their response. My wife called and they actually found the other 75.00 order which still hasn't arrived and so we did another chargeback, different card. The issue comes mostly because it's live material. It's travel is International. Until they have a warehouse here in the U.S. we will never (they wouldn't voluntary refund) order from them again. You can't refund, what you cannot find. If you cannot find, you do not deserve my business. Save yourself the hassle, they also transfer calls to someplace else, India? Regardless, don't throw your money away.