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BravoflyReviews 511

1.2
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Bravofly Reviews Summary

Bravofly has a rating of 1.2 stars from 511 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bravofly most frequently mention customer service, credit card and return flight. Bravofly ranks 588th among Travel Agency sites.

service
173
value
165
shipping
114
returns
142
quality
153
This company does not typically respond to reviews
Sri Lanka
1 review
0 helpful votes
Follow Thuy T.
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I book 2 tickets from Kuala Lumpur to Bali on 10th-20th June. Booking reference ID OD*******. My departure is coming in the next 5 days and I am not sure about the flight.

There was only notification saying Bravofly needs confirmation from my bank. However it has been 4 days since then. I expect online payment should always be automatic.

Cristinel

Date of experience: June 5, 2016
Sofia B. Bravofly Rep
over a year old

Dear Thuy T.,

Thank you for sharing your valuable feedback with us and the community here on SiteJabber.

We are extremely sorry to read that you have yet to receive the confirmation e-mail for your flight.
Unfortunately with the given booking reference I was unable to retrieve any reservation. I would be grateful if you could please send me a private message confirming your 9-digit Bravofly booking ID and I will immediately look into the matter.

Kind regards,
Sofia

GB
1 review
0 helpful votes
Follow lana h.
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I have booked a ticket to Croatia and have only received an email saying "We have received your request.

We are awaiting confirmation of the outcome of your booking and we will update you on the progress of your booking as soon as possible." and have not yet heard anything from them.

So what is that supposed to mean!?

Date of experience: May 31, 2016
Sofia B. Bravofly Rep
over a year old

Dear Iana h.,

Thank you for your message. I'm sorry to hear that you haven't received your confirmation mail. Could you please let us know by private message or here the email address you used to make the booking with us or your ID booking number and we will look into it?

Kind regards
Sofia

Hong Kong
1 review
0 helpful votes
Follow Olasunkanmi A.
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Booking Change
May 28, 2016

I am trying to change my flight day. I have called +39 0423 ******* over 30 times (not exaggerating). They've charged me $0.56 (10 times) despite the fact that no agent has picked up.
I am trying to change my flight to June 3. (EXACT SAME FLIGHT).
Booking I. D: *******

Date of experience: May 28, 2016
Sofia B. Bravofly Rep
over a year old

Dear Olasunkanmi A.

Thank you for your message and I'm sorry to hear about the problems you've had while reaching us.

I can see from our internal system that your request has been managed on Saturday and that new confirmation email was sent to your email address.

Our Customer care have contacted you in order to compensate the phone call charges you had so please check your email box and reply directly to our email

Kind regards
Sofia

Croatia
2 reviews
1 helpful vote
Follow Margita S.
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Even though the most reviews I read about contacting Bravofly were negative, I end up very surprised when they replied my emails and changed easilly my booking and also there wasn't any problems with ticket refund which was made within a week.

Date of experience: May 19, 2016
Illinois
1 review
0 helpful votes
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Called to request refund and got hang up twice when they found out it's a service issue not a sales. Give wrong expectation saying it will be fixed in one day and now ten days passed no response at all! Horrible serviee

Date of experience: May 16, 2016
Sofia B. Bravofly Rep
over a year old

Dear J z.,

Thank you for contacting us. I'm sorry to read that you aren't satisfied with our Customer Service.

In order to help you with your request, please send us a private message including your 9 digit Booking ID and we'll get back to you as soon as possible.

Kind regards,
Sofia

Israel
1 review
0 helpful votes
Follow Ronit R.
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We bought tickets to China and added 100$ each for "Flexible Fare" because it was promised that we could either cancel or make changes. Since than, two weeks ago, we are trying to make necessary changes but all you reply is that you forwarded our request to the relevant department. Well the "relevant department" seems not work at all. We called the costumer service and we were told that "there is no time frame for answers". We explained that we need to buy another ticket for our son but since we asked for date change we don't know on which date to buy the additional ticket and tickets are running out. Nothing helped, What a mess!
If we would have bought the flying tickets directly from Hainan Airlines we would have finished this story two weeks ago! We highly recommend to stay away from Bravofly. For the record our Booking ID is: *******.

Date of experience: May 13, 2016
Sofia B. Bravofly Rep
over a year old

Dear Ronit R.,

Thank you for sharing your feedback here on Sitejabber.

I'm sorry that you aren't satisfied with the service we've provided.

I would like to emphasize the significance of the Full Flex coverage in your reservation. The latter gives you a cancellation coverage but doesn't guarantee the possibility to change.

Should you need to modify or cancel your reservation you will not be charged our standard handling fees.

Our relevant department is currently taking care of your request with one of the airline representatives. We are supposed to wait the airline to finalize the ticket status in order to send you a new confirmation e-mail.

Our department in charge will keep you informed and you can always reach us through private message should you have any further questions.

Kind regards,
Sofia

Germany
1 review
0 helpful votes
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After having cancelled a flight with a travel insurance, the operating company transferred my money back to Bravofly. Bravofly, on the other hand, did not transfer the money further to my credit card but waited. After 3 weeks and a call which are charged by a fee, they finally agree to send back the money. However, with a "service charge" of 20! Even though there was a travel insurance! In addition, when I told them twice to send me money, instead of a voucher, they wrote back "We are happy to send you a voucher". This is totally unserious and unacceptable. Never again, thank you.

Date of experience: May 11, 2016
Sofia B. Bravofly Rep
over a year old

Dear Nikolas W.,

Many thanks to your message and I'm sorry to learn that there were unclear issues with regards to your refund process with us.

I would like to check your reservation's details in order to rectify any possible mismanagement so please drop us a private message including your 9 digit booking ID and we'll get back to you with an update!

Kind rgeards
Sofia

GB
1 review
0 helpful votes
Follow Dennis M.
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My advice: Do not use Bravofly or their affiliated company Lastminute.com. They are using a deceptive "bait and switch" business model to lure customers to "book" and then email back several hours later to say the flight is only available at a higher price. Here's what happened: I went to Skyscanner to find a cheap round trip ticket to Athens to attend a christening. Bravo's price for flying out with Ryanair and returning with Aegean seemed like excellent value at £190 for travelling during the peak summer months. I booked it using Bravofly's online system. The confirmation only included a Bravolfy booking reference number with no mention of the price I had agreed to pay. When I rang their India call centre, they said the delay was "because they needed to confirm that my debit card was valid". Everyone knows that can be done automatically but their agent said it could take "several hours". I then went to bed. When I checked my email i nthe morning, I saw a message saying the price was no longer available but I could secure the booking by ringing their call centre and agreeing to pay an extra £27.19. I agreed and spoke to Lucyna in their Prague office. Who told me that she could not even confirm the new higher price because that was "handled by a different" team. Lucyna said I should get the confirmation in a "few minutes" But after i waited two hours and no confirmation came through I called to cancel" By this time the prices on the airlines' own websites had increased by £86 in addition to the £27.19" increase. Do not use this company! I'm just hoping they won't delay processing my refund. Lesson learned!. Book directly on the airlines website and resist these fake discounts.

Date of experience: May 11, 2016
Sofia B. Bravofly Rep
over a year old

Dear Dennis M.

We're sorry that your flights were no longer available at the original price quoted.

Unfortunately airline prices are extremely dynamic therefore there can be a fare increase from one second to the next and on certain occasions between your booking request and confirmation from the airline.

In this instance the client is informed immediately and given the choice to cancel or confirm.

I would like to look into your reservation in order to verify the management of your booking request so please drop us a private message including your 9 digit booking ID and we'll look into it.

Kind regards,
Sofia

Slovenia
1 review
3 helpful votes
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I simply did not get the boarding pass from the return flight Paris-Venice (1. 5. 2016). I sent them an e-mail two times with no reply from them. Answer: We will aim to respond within 72 hours. If you are due to travel in the next 48 hours ( I have a flight in the next 8 hours) call our team( 24 hours, 7 days a week). I called them like 20 times but there was no answer. I call them on a paid telephone line six times. For each call I made I had given them my Master Card number. But on the other side there was no telephone operator.
Today i got a telephone call from Master Card: You must pay for 6 telephone calls (with no answer). I am still waiting for the bill for the long distance telephone call. Beware of Bravofly company.

Date of experience: May 2, 2016
Canada
1 review
6 helpful votes
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Ryanair 's website tells me the Ryanair booking reference number XLJ6QF Bravofly provided me is invalid. I had selected 4th of July but their confirmation email says I booked for next week 21st of April. I need to change date asap but the Canadian phone number on Bravofly's website is also invalid and there is no email anywhere. I am now terrified I have been scammed.
My Bravofly booking ref # is *******. Please help!

Date of experience: April 14, 2016
Australia
1 review
3 helpful votes
Follow David G.
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Bravofly is nothing but a scam agency!
I have been battling for a week to get a flight with them. The outcome from a VERY long process is that NO-ONE from their so called customer service dept called me back to confirm my flight. I have called, emailed and they have just ignored me. As a result I have had to cancel attending my family reunion! You are holding 700 Australia dollars of mine Bravofly, and all I wanted was a flight to see my family! I have tried everyday for the past 7 days to get a result but NOTHING! As the flights have now increased from $500 AUD to $1200 AUD i am unable to attend thev reunion! I will be taking this further. I would like you to sit back and think if it was YOUR family members you are trying to see! I bet it wouldn't happen then. Absolutely disgusting company

Date of experience: April 6, 2016
Denmark
1 review
2 helpful votes
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Please avoid this one its the worst company ive ever seen!
Ive order 2 ticket to the philippines from denmark in january.
2 Months after one of the flight has been canceled.
ORGINAL FLIGHT:
Copenhagen -> London ->Hongkong ->Manila

Cancelled flight Copenhagen to London.

So the rest is still confirmed.

Since i got the info (So its been 1 month now)ive been calling everyday the plane company and the useless BRAVO FLY.

The plane company gave me some solution but bravo fly didnt want to do anything and i had a lot of things plan in the philippines and they wont reembourse me for that either.

If i was informed earlier then i could have get another plane ticket but now they are really expensive because im suppose to play in less then 2 weeks.

The customer service/after sale service its the worst aswell! They were so unpolite, some of them was only telling lies. Basicly they are just answering the phone so you can release your anger to them but they cant do anything because they dont have the programme on their computer as they told me.

I even bought extra ticket from denmark to london because one of them told me that i could use the rest of the flight but after calling the plane company they told me that it doesnt work like that and that its them who has to do something... Anyways thats the worst ive ever expirience for booking vacation.

Good luck for those who are still fighting with them for tickets.
As i can see on this page alot of you have been fooled aswell.
We should defenetly sign a petition against that company!

Best regards
Adrien

Date of experience: March 25, 2016
Malaysia
1 review
0 helpful votes
Follow Ooi R.
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Dear Sofia,

I had booked my flight ticket for my wife, ID: *******, From Zhuhai China to Zhengzhou China, 10:00 am 23/3/2016.

When my wife arrived the airport to check in for boarding pass, they mentioned the passport number is lack of a number and wouldn't allow her to check-in.

I am sure it wouldn't be a mistake of mine as i always check through the information i key in everytime before i made a confirmation to book my flight.

However i contact your malaysia office as it start operate at 9am which able to allow us sufficient time to sort out the thing as the flight is 10am. But your customer careline keep mentioning "Dear customer, our service line start from Monday to Friday 9am to 6pm" and it makes my wife to miss the flight. Even at the time now 10:30am, your careline remain the same.

My wife travel from the place she stay to airport since early morning of 5am and used up RMB 100+. However I demand for a full refund for my flight USD 85.89 only as this is consider a scam case.

Thank you & please get back to me ASAP

My email
*******@gmail.com

***Finally I able to contact your customer helpline at 11.15 pm, but they told me its my phone problem that couldn't contact u guys. The helpline guy mentioned for my case, is none of Bravofly business and ask me contact the airlines myself! After argue, they mentioned to put me as no show up/cancellation, and hang up the phone. WTF is this***

Such a rubbish customer helpline, push all the responsible away!

Date of experience: March 22, 2016
Sofia B. Bravofly Rep
over a year old

Dear Ooi R.,

Thank you for contacting us here and I am very sorry to hear you have had cause to complain regarding our services.

Further to a review of your case, I would to point out that both in the confirmation email and on our website at the time of booking, we invite our passengers to verify the necessary documents to travel. It is therefore the passenger's responsibility to make sure to own a valid ID and all the necessary travel documents and visas required for the trip.

According to our internal system, the first contact you made with our Call Center was after the scheduled departure date, for this reason the ticket appears not to be used and the reservation is now in no-show status.

In addition to this, I would like to specify that we have contacted the airline to double check the feasibility for a refund, unfortunately we regret to inform you that the fare you purchased is non-refundable.

We are very sorry to hear that the booking experience was all in all very disappointing, however, we cannot be held liable and responsible for the wrong documentation provided at the airport.

Should you need any further assistance, please do not hesitate to contact us again.

Kind regards,
Sofia

South Africa
1 review
0 helpful votes
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I booked my ticket and got confirmation from Bravofly but the airline Mango cant confirm? Booking ID *******

Date of experience: March 19, 2016
Sofia B. Bravofly Rep
over a year old

Dear Jacques L.,

Thank you for your message and I'm sorry to hear that you've been insicure about the confirmation of your ticket request.

From our internal system I can see that your booking has been confirmed and confirmation e-mail sent to your e-mail box.

Please feel free to contact our Customer Care if there are any further questions regarding to your reservation with us,

Kind regards
Sofia

AE
1 review
0 helpful votes
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ID booking: *******

Just booked a flight from Rajahmundry to Dubai for my helper on Bravofly.com - but it's now 45 minutes that I am waiting for the confirmation email while it just takes a couple of minutes with classical airlines brokers!

Totally scared since I am reading only bad reviews on BravoFly - so I guess I will alert the Swiss Fraud department and start posting several bad reviews on the social media...

Do never book a flight with Bravo Fly - they are not trustful!

Date of experience: March 15, 2016
Sofia B. Bravofly Rep
over a year old

Dear Francois I.

We are truly sorry for the bad comments you have read on the Internet about our company.
Unfortunately these bad reviews can easily be found, but I can assure you that these are just a low percentage of the happy and satisfied customers who book everyday on Bravofly.

Bravofly is one of the major leaders in the online travel industry. We manage thousands of bookings every day and the vast majority of them lead to satisfied customers.

I would like clarify the reason why you didn't receive immediately your confirmation e-. Mail for your flight ticket request. Unfortunately there was a sudden fare increase in the ticket price and respecting your request we didn't confirm the reservation.

Unfortunately airline prices are extremely dynamic therefore there can be a fare increase from one second to the next and on certain occasions between your booking request and confirmation from the airline.

Should you wish to talk with us directly please reply to our Complaints department's e-mail message which they've sent to you providing further information.

All the best,
Sofia

Philippines
1 review
0 helpful votes
Follow Adam K.
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After booking a flight with bravofly I never received a confirmation of flight details. After trying to contact them via their online enquires 5 seperate times from different devices I was transfered to a blank page. I tried calling but the local number was only answered mon - fri a pre recorded message said. Their international contact asked for my credit card details to be connected and I would be charged 4euro a minute. I tried also to email them and reach them through facebook however surprise suprise they did not get back to me. I have to book and pay for another flight as after contacting the airline directly they had no booking for me. Terrible!

Date of experience: March 6, 2016
Sofia B. Bravofly Rep
over a year old

Dear Adam K.,

Thank you for your message.

I'm sorry to read that there have been problems with your reservation.

We provide different landline numbers to several countries and a worldwide number which is available around the clock in case of urgent need of assistance.

In order to verify with more detail your booking with us, please send us a private message with your 9 digit booking ID.

Kind regards
Sofia

GB
1 review
4 helpful votes
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Con-artists!
February 19, 2016

I booked an online flight with Bravofly after missing an earlier booked flight. However, they did not send confirmation in time so I travelled to the airport. On arrival the Cebu Pacific staff informed me that I did not have a seat on the flight and that Bravofly had rejected my order due to a security issue with my card. I therefore rebooked with Cebu Pacific and took the flight a few hours later. I returned from my holiday to find confirmation of my flight from Bravofly which had been sent AFTER my flight had already departed and they had debited £231 from my account! I contacted Cebu Pacific who said that Bravofly are illegally selling their flights and they will take legal action against them! I contacted Bravofly who refuse to refund my payment. So I've paid twice for the same seat for the same passenger on the same flight and cannot recover either payment :(

Date of experience: February 19, 2016
Australia
1 review
4 helpful votes
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This company is completely untrustworthy. If you plan to book a flight on a particular date using their website, after debuting your credit card they will assign you a flight on a different date that gives them a greater margin and you will be unable to get them to change it or refund your money. Don't use bravofly.

Date of experience: February 15, 2016
Austria
9 reviews
35 helpful votes
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Worst company ever
February 13, 2016

Prices are pretty ok BUT... as all mentioned above... they hardly give money back if something wrong and then. The most "wonderfull" thing that happenned to me... Bought a ticket, money charged. 2 days after have an email that they cant confirm it :)) ) after big big mess how to back money... andeven one more surprise: to call them. They charge extra! And they hold you abkut 20 min listenening that "your call is very important" for us!

Date of experience: February 13, 2016
Israel
1 review
3 helpful votes
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Booked a flight on fabuary-bangkok to melbourne.
Got an sms that it is waiting for confirmation, 10 minutes after i recieved another when saying the price has increased and that i need to call them.
After finally getting them on the phone the rep told me it hsd increased by 63 eur and i need to approve, at the sime time i see the price on the website is the same price i booked erlier.
I told him to cancel the booking and release my money and i made a new booking on the same flights with the same details but with the lower price.
I got another email of awaiting for confirmation, i absoultly did not like the way they handle things so immidietly i looked for reviews and saw this, right away i cancled the other booking before it was confirmed and i am now waiting for the money to be released to my account!
I hope for them and for me that they wouldn't try to get smart with me because i know exactly how things operate with the bank and i know every trick in the book.
Lets see if they will do their job properly and then maybe i can add here a couple of stars.

Date of experience: January 22, 2016

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bravofly.com
Chiasso, NY, Switzerland
+65