BradfordExchange

PSA: Do not buy anything from The Bradford Exchange. I bought this last year for the Christmas season and spent over $200 on it as it's supposed to be an heirloom piece that you have for years. What a joke! I literally got one month of use out of it. I took it out of the packing this year and it doesn't work. The lights come on but nothing moves.
They have a 365 day warranty. Another joke! Who takes their Christmas decorations out during the summer to check if they are working?!
Apparently I missed my 365 day window and they can do nothing but suggest I pay another $200 to buy another. Are you serious?! Your product is complete garbage. I have other Christmas decorations that have moving parts, flashing lights, and play music that still work 30 years later. And they didn't cost $200!
I am highly disappointed and will NEVER buy a product from them again. Please save your money for something better built.

We ordered an item from the Bradford exchange in November of 2020. They cashed our check quickly but have changed the shipping date 3 times so far. Now they say March of 2021. They are liars, don't buy from them. How do we get our money back?

... so, there's this company called The Bradford Exchange... They purportedly sell "Authentic Collectables".
5 years ago, when decorating our 1840's Farmhouse, I came across this site and was very excited to find a collection of "Authentic American Indian" pieces that I immediately ordered. It was a set of 5 pieces. Some weeks later this first "Circa 1870" piece arrived. I was thrilled!... that is, until I unwrapped the box to find a plastic piece of rubbish, silver spray paint and all, with a life size "Made in China" sticker on it!
I e-mailed the company and told them that I was cancelling this order and had NO interest in buying this rubbish!... and now, 5 years later, they've handed me over to a Collection Agency for the "debt". The biggest joke of all is in the opening line of this "Collection Letter" where they still claim that this piece of Made in China Garbage is "Circa 1870"!

I bought my Son a Mustang watch for Christmas. He loves Mustangs. And he loved the watch. I had my concerns about the quality - But he really wanted it. He just came up to me tonight with his broken watch. Both the second hand and minute hand had broke loose from the post and is just jingling around on top of the watch face... Did not even last 6 months. Do not buy from Bradford Exchange.

Ordered checks. Price came to $13.93. I received an email confirming my order with the price of $13.93. Checked my Discover card account a few days later to find they where taking $30.58 off. Watch your credit card if you make a purchase with these scammers.

Paid nearly $150. For a Hogwarts Express musical snow globe as a gift less than 2 years ago. The inside of the globe has yellowed so much it is difficult to see the castle inside. Globe is not leaking, so it is still sealed. Called Bradford and they refused to make it good. Would not recommend purchasing this item no matter how good the pictures are.

This site is to be avoided absolutely! Never use it!
I ordered from this site and despite having paid the full amount, they put creditors on me! They are trying to steal money by all ways, it's a huge scam! This site should be BANNED!

I ordered 1 Christmas gift and Bradford began sending monthly items and charged my credit card. After some conversation they agreed to cancel my "subscription ",. Read the fine print.
Beware

Bradford Exchange deliberately misleads customers by hiding nonsense fees into each order and not disclosing them until it is too late. They also tell you shipping is free but add a Service & Handling fee afterward. I complained and they refused to make any concessions. Obviously, their profit structure is derived by adding in nonsense in misleading fees. I will never use this company again and strongly suggest you look to the dozens of competitors that fairly disclose the fees and charges that are incurred. If they just honestly disclosed the shipping and handling fee instead of lying they would be better off. Very sad and pathetic business model!

Ordered a Xmas bangle in September 2022 heard nothing until middle of December, it arrived, my credit card details were supplied but they chose to send m a snotty bullying letter informing me of a late payment charge£7.50 being added to my account, I contacted customer services and explained they had my details and asked to be removed from mailing list, both letter and contents ignored, wrote to ceo, he also is very ignorant, never do business with them!

I ordered the Nightmare Before Christmas snow globe. It arrived on time and we were amazed at the detail. Very beautiful. However, as soon as the 365 day warranty period was up everything started going wrong. The music wouldn't play. The bats won't fly around and it has grown some kind of skin creature inside the globe. Bradford will not do anything about it and this globe was almost $200. What a giant waste of money. This "collectable" is now worthless. Thanks for nothing. I will never order your garbage again and I will advise everyone I know not to either. This is a manufacturer defect and despite the 365 day warranty should be covered. Snow globes don't grow creatures inside.

I placed an order for a product, which was faulty. The next two products sent as replacements were also faulty. They were all returned. The final refund took over three weeks to be processed, and only because I continued to call and follow it up. Instead of refunding the credit card, a cheque was sent, despite being guaranteed this would not happen, and where their website says the credit card will be refunded. In all, I spent almost three months dealing with the company. It takes on average 20 - 30 minutes on hold to reach customer service over the phone, and emails are not responded to. The customer representatives are unhelpful, and at times, very rude.

They keep pulling money out of my account without authorization for services I didn't sign up for! I just got hit up for $95 that I know nothing about and they can't ever answer any questions. I will have to drop my card and get a new one if this $#*! keeps up!

*Billed for product never recieved.
*Customer service promises to fix the problem. (You will get billed again with threatening letters to take you to court.)
*Cancel the subscription at any time is a joke. (They will continue to send you products you do not want and EXPECT you to pay for them).
*What was supposed to be a positive thing has now turned into a lifetime nightmare. (Credit score may now be affected, had to cancel my credit card because it was on auto pay, and the 5 snow globes in the series has now become 20 or more at $40.00 a pop)... Avoid getting involved with this company.