BradfordExchange

I placed a order for Mothers Day and it was promised to be there by Mothers Day, Little did I know that it takes 24-48 hours for them to run your credit card (Boy would that have been nice to know before ordering HINT HINT) so since they take there good old lazy time to run the card, that made me miss the cut off date to have it here for Mothers Day, instead of it being here within a week they are telling me well sorry but it will not be there for at least three to four weeks from know which makes it about two or three weeks past Mothers Day now. All they want is your money they could care less about the customer and getting your ordered shipped out in time for the Holiday or the special occasion! Do you think they would have told me while I was talking to them that it takes two days to approve your card and since it takes two days that you will not receive your ring in time for Mothers Day? Of course they wont because all they care about is getting there money and not helping out the customer. I have been working in Sales for twelve years now and this is by far the worst treatment or experience that I have ever had trying to spend my hard earned money. I will never ever again even think about ordering from these rip offs again they do not care about any one of there customers all they care about is getting there money and not fully explaining to the consumer that o yea you will not get what you are ordering in time for the holiday! Of course they will not do that because they could care less about you. If I can give anyone advice that is going to order from these guys, stay away as far as you can and please do me a favor and yourself a favor and spend your money any where else other than the Bradford Exchange. This was the worst experience that I have ever had while trying to purchase something over the internet and while on the phone! Then I called and spoke to management and they pretty much laughed at me and said well there is nothing I can do? Please save your Money and buy elsewhere, save your self the headache and save yourself the trouble of getting horrible Customer Experience!
PLEASE STAY AWAY FROM THIS BUSINESS!
Posted on 05/05/2017 at10:30 in the morning!

Misplaced my instruction manual on how to re-set the lights on the Merry Mischief Cat Wreath which was an expensive gift item to me. NOTHING posted on utube or an online instruction pamphlet ANYWHERE on how to reset lights. It is a complicated process to begin with. I called Bradford Exchange believing they could give me a quick solution or just mail out the instruction pamphlet. First customer service rep told me to call back during the week and someone would be available to help me because she did not have that information and there was noone available on a Sat. That could help me. Called back Wed. You would have thought I had stolen the product! They would not do ANYTHING without the PERMISSION of the account holder who purchased the item! When I asked what all this entailed (so I would know what information to tell my friend they needed when they called to access "their account"), I was told they could not discuss another person's account without the account holder being present!‍‍ First of all, this was a ONE TIME purchase over a year ago. I doubt my friend has any of her records for this purchase - what if my friend was dead? This is absurd! It is unimaginable that in 2023 this company does not have an instructional manual posted online or a utube video demonstration of HOW TO RESET THE LIGHTS ON THE MERRY MISCHIEF CHRISTMAS WREATH! Poor customer service all the way around. Bradford Exchange items are expensive. Don't count on getting help with a simple problem that makes your expensive gift inoperable. It's not broke, don't need an exchange or return - just need a simple question answered on how to reset lights. For all its exclusive appearance and reputation, BE is a cheap company with cheap products and does not have any knowledgeable customer service reps. Also be aware if buying anything with electronics or moving parts, they do not have technicians that can help solve any issues with electronics and NOTHING posted anywhere online to help. So... although you may be able to return it if it comes in not working, if it is a gift you are completely on your own with no customer support if problems arise - even in the near future.

Ordered this watch in early June of this year. It was listed as "Guaranteed" to be here by Father's day. His father worked for the Canadian Pacific Railroad for 40 years, and I thought this watch would be the perfect gift. I'll number off the constant mishaps and errors from here.

1. Watch arrived a week after Father's Day despite being "Guaranteed" to arrive before.

2. The watch had been damaged. In fact, it looked like it had been taken out of the box and worn previously. Part of the watch face had come away and jammed under the second hand, rendering the watch inoperable. Various scratches on the watch. I surmise it was a return that was sent back out in error.

3. Used the enclosed return label and mailed the package back to BE. They do not pay for a tracking number on the return postage, so there is no way to track the return your package. Had I have known this I would have paid extra so i could watch it's return.

4. Call attempt #1: On hold for three hours with horrible muzac blaring in my ear. Gave up.

5. Call attempt #2: On hold for an hour and a half before someone picked up, said "Hello?" and immediately hung up.

6. Call attempt #3: After 55 minutes, someone finally answered. After a week and a half, the watch had not shown up. The customer service rep told me that I would have to wait for the watch to arrive at their depot before a refund could be processed.

7. Over the next month I called seven times, was able to get through two of those times, and was told each time that the watch had still not showed up at their depot warehouse. I pause here to add that the warehouse in question is here in the city that I live in.

8. After a month and a half, Bradford Exchange took another payment off my credit card. Waited another hour on hold before I spoke to an extremely rude customer rep who argued with me about the extra charge, before finally admitting it had been an error. Still could not issue a refund on the original payment because the watch still had not shown up. I demanded to speak to someone in a higher authority. She said she would put me on hold, then hung up on me.

9. After waiting 2 hours and 11 minutes, was able to get through today. Watch still has not arrived at warehouse. Cannot track the package because the tracking number provided on the shipping label was not paid for by BE. Only the basic shipping was covered.
At the 2 month mark, they agreed to refund my money. At this point I will have to wait and see if it happens or not.

DO NOT do business with this company. Once they have your money, it is next to impossible to get it refunded, or even have any action taken on it at all. Do yourself a favour and go somewhere else. You'll be happier in the long run.

I ordered a bracelet back in august via the website. Didn't use my account with them, hadn't used it in years and I no longer had access to the email associated with said account. Item never arrived after nearly 14 days, contacted Bradford ex. UK to be informed that payment hadn't gone through and I was to contact them. Did this, set up payment plan and paid first instalment. Tracking stated bracelet had been delivered and signed for... although I had received nothing.

Contacted them and they informed me it had been sent to my old address through my account that I hadn't logged onto! They said they were sorry it would appear when I contacted them the advisor link purchase to my account which had an old postal address they said that they would dispatch another one, after putting the phone down I went to my old address as the bracelet was a 60th birthday gift for my mother, it was already 2 weeks late and I wanted to ensure I had given it to her before her birthday trip to Graceland. Retrieved bracelet and contacted Bradford ex. As soon as I got home.

They Informed me that they had already dispatched another one and it could not be stopped, less than 2 hours after original phone call. Returned second bracelet as soon as it arrived as I already had the first bracelet. Since august this company has sent me letter informing me of late payments. Every month I have spoken to their customer service and basically been told 'aaaah we see the problem, it's an over sight don't worry it's sorted' Well no it isn't sorted, now I am getting threatening messages that they will take court action if I don't pay.

Bearing in mind I set up a payment plan and they have already taken money from my account. Getting this resolved is impossible, you can't currently get through on their phone lines so I cant even speak to a person. Managed to speak to someone via facebook to be told I need to set up a payment plan for the bracelet and I now have added charges due to outstanding late payments. I am appalled by this whole situation, not once have they acknowledged this mistake, never in my entire life have I had an experience like this the whole situation has been extremely stressful as I am now being threatened with bailiffs.

I would pay the balance in full just so I never have to deal or think about this company again ever. But I refuse to pay charges for a mistake I feel was made my them. They are requesting l set up a payment plan for the second bracelet I sent back, I had a payment plan for the original bracelet I kept. Never will I use this company again.

Everything I've gotten from them has been overwhelmingly AWFUL! Save yourself! VERY EXPENSIVE for total GARBAGE!

It's my 15 year wedding anniversary and I decided to order my wife a ring. Nothing fancy but still something with meaning behind it. Ordered the "Entwined in love couples ring". Added my and my wife's names on it. The ring arrived and it looks like a children's ring. The names on the ring are microscopic. Gave it to my wife and she put it on her pinky finger like a fugging Italian mobster. An hour later one of the "so called" diamonds falls out. Reached out the Bradford Exchange via email a few times already with no reply. Scam Central over there. Not sure who they paid off to get those so called Top Seller awards but it's a load of crap.