BradfordExchangeReviews 564

Do not purchase anything from them. I ordered an item that turned out to be very subpar. I sent it back with a letter teling them i wanted a refund and did not want to patricipate in any thing else from them. Not only did they not refund me my purchase price, they charged me 2 more months til I caught it. We are talking april and may this year, 2017. I still am trying to get a full refund. STAY AWAY FROM BRADFORD EXCHANGE and any of their subsiduries. They are crooks

Bradford Exchange deliberately misleads customers by hiding nonsense fees into each order and not disclosing them until it is too late. They also tell you shipping is free but add a Service & Handling fee afterward. I complained and they refused to make any concessions. Obviously, their profit structure is derived by adding in nonsense in misleading fees. I will never use this company again and strongly suggest you look to the dozens of competitors that fairly disclose the fees and charges that are incurred. If they just honestly disclosed the shipping and handling fee instead of lying they would be better off. Very sad and pathetic business model!

I ordered a snow globe from this company at the beginning of the year. It said it was back-ordered and that it would be ready to ship at the end of January. That time came and then the delivery was pushed back a month later to February. February arrived and then they shifted the delivery date to 2 months later. Eventually I just canceled the order and I was not charged. Don't do business with this company. They don't deliver products on time.

I placed a order for Mothers Day and it was promised to be there by Mothers Day, Little did I know that it takes 24-48 hours for them to run your credit card (Boy would that have been nice to know before ordering HINT HINT) so since they take there good old lazy time to run the card, that made me miss the cut off date to have it here for Mothers Day, instead of it being here within a week they are telling me well sorry but it will not be there for at least three to four weeks from know which makes it about two or three weeks past Mothers Day now. All they want is your money they could care less about the customer and getting your ordered shipped out in time for the Holiday or the special occasion! Do you think they would have told me while I was talking to them that it takes two days to approve your card and since it takes two days that you will not receive your ring in time for Mothers Day? Of course they wont because all they care about is getting there money and not helping out the customer. I have been working in Sales for twelve years now and this is by far the worst treatment or experience that I have ever had trying to spend my hard earned money. I will never ever again even think about ordering from these rip offs again they do not care about any one of there customers all they care about is getting there money and not fully explaining to the consumer that o yea you will not get what you are ordering in time for the holiday! Of course they will not do that because they could care less about you. If I can give anyone advice that is going to order from these guys, stay away as far as you can and please do me a favor and yourself a favor and spend your money any where else other than the Bradford Exchange. This was the worst experience that I have ever had while trying to purchase something over the internet and while on the phone! Then I called and spoke to management and they pretty much laughed at me and said well there is nothing I can do? Please save your Money and buy elsewhere, save your self the headache and save yourself the trouble of getting horrible Customer Experience!
PLEASE STAY AWAY FROM THIS BUSINESS!
Posted on 05/05/2017 at10:30 in the morning!

Mother passed away in October 2016. Contacted them 11/8/16 to stop mailings and report a missing coin from presidential collection, said they would send no charge 10 days. End of November received check for credit of coin. Called 12/5/16 to report need coin not check to complete collection. "Sreege" told me to shred check and she would send coin in my name to mother's address as her account closed. Never received coin, although they sent me an Invoice for coin they never sent. 1/17/17 sent letter and check from November asking them to send coin and use check as payment. 2/6/17 received two letters stating "discrepancy in their records and to sign and return, mailed both same day. 3/3/2017 received postcard asking to call them to discuss account. 3/6/17 called, talked to "Whitney" she said coin is there and not sent because I never sent payment, went through whole scenario with her, she talked to supervisor and would send no charge, should receive in 5-10 days and that she had cleared the invoice sent in my name and would not receive any further invoices. 3/11/17 received another check in my mothers name showing order cancelled. 3/18/17 received invoice in my name stating 3rd request past due, sending to credit dept for review. Not only did they pray on a woman in her 80's but screw with you after her passing to try to get multiple payments for shipments never sent/received. Told them each time check not cashable due to estate being in Trust.

This company is the WORST I have ever dealt with in YEARS of buying things from the internet. I received an item from Bradford Exchange, and had to return it. This was in January. It took 2 weeks of emails, back and forth (no phone number to call) to get what they needed for me to return it (I had to contact the person who gave this to me as a gift for information). OVER a month later (return policy says wait for 30 days for processing?) I was able to get a phone number to call (this after a WEEK of emails, back and forth-THEY CAN'T READ!)... I had to have a three way call, as they needed to "talk" with the people who gave me the gift! DO NOT EVER-EVER-EVER BUY FROM THIS COMPANY!

This past Christmas I ordered a special Wizard of Oz item, this item was to arrive after Christmas but before February. Now I get a postcard stating it won't be arriving until the end of May. This happened to me a couple years ago also and I never received the item. They advertise so much but don't follow through with the product. I stayed away for awhile after the first time, but once again, saw something I really wanted, only to be disappointed once again. I have asked to be removed from any mailings from this company. I am over it!

This is usually a venue for registering complaints about companies that have exercised poor business practices or perhaps were unscrupulous in the way they treated their customers. I was prepared to use this avenue to complain about The Bradford Exchange when they went the 'extra mile' to make things right.
Here's the story which I feel needs to be told: My stepmother ordered a 'Thomas Kinkaid Snowglobe Tree' and it was ordered specifically as a Christmas present. ($150 plus shipping and handling). It was ordered in early December (about the 6th) but not delivered until about the 23rd, giving the recipient (me) no opportunity to get a replacement for the incorrect item that was shipped. As it was supposed to be a Christmas gift of a unique Christmas item and The Bradford Exchange clearly not only shipped the wrong item but also shipped an inappropriate item, I requested that the correct item be provided and as a gesture of goodwill, The Bradford Exchange to refund a portion of the purchase price to the purchaser.
I am happy to say that Bradford Exchange has said that it will send me the correct item in addition to providing a very generous refund against the purchase price.
Way to go Bradford Exchange.

My wife ordered a Cubs ornament a month as a Christmas gift. They promised it would get there December 9th. She didn't get it til the day before Christmas Eve. Product came as promised so that is fine.

My wife two weeks later received a call from her bank that someone tried to make purchases on her debit card. They said it was from Bradford Exchange. Do they have workers there that steal information to order themselves items? Unreal.