BradfordExchange

I am sorry to say that if you are paying for anything from Bradford that costs more than $25, then you WILL be disappointed. We had never shopped at the company before, but my wife found a snow globe that she really wanted for the holidays. We paid over $100 for it - yes, first mistake - and second we had to wait over a month to get it. I will not go into the customer service issues that most of the reviews are about (yes, it is horrible, as is their website and members' programs), but I will warn the public that ALL of their products are made in China as far as I can tell. They do NOT come in present-able packaging (eg, our $100+ snow globe was literally shipped in the same styrofoam container that it was packed in with a shipping label stuck to the outside and the "certificate of authenticity" - total joke - literally taped to the outside with a HUGE "Made in China" announced embossed into the styrofoam). All in all, shocking. Oh - and the snow globe was a "Thomas Kinkade" branded snow globe. Those familiar with the artist and his Kinkade-branded products would be appalled.

I wish I had read the reviews before I ordered from them. I ordered a Princess Diana Figurine on September 3rd 2017 and except for an acknowledgement of the order heard nothing for over 12 weeks. The item was supposed to be a Christmas present for my sister in the United States but it is now too late to post it in time for it to arrive, even if I receive it soon.
This company do not respond to emails and their telephones are switched to a message system which says "This is a Test Message. The Service to this number is currently inactive". I have tried three different numbers and had a similar response to all calls.
On 8th December 2017, I received an email stating my item was READY FOR DISPATCH. There was no tracking information, merely a note to say it should arrive in the next 2 to 12 working days. I am still trying to contact the company but to no avail!
On 11th December 2017, they took a payment of £31.95 from my account by Direct Debit, being about half the amount due.
What a terrible company to deal with! Has anyone got any ideas on the way forward? I wish i could give them a negative rating because one star is too good.
Ricky B.

Mother passed away in October 2016. Contacted them 11/8/16 to stop mailings and report a missing coin from presidential collection, said they would send no charge 10 days. End of November received check for credit of coin. Called 12/5/16 to report need coin not check to complete collection. "Sreege" told me to shred check and she would send coin in my name to mother's address as her account closed. Never received coin, although they sent me an Invoice for coin they never sent. 1/17/17 sent letter and check from November asking them to send coin and use check as payment. 2/6/17 received two letters stating "discrepancy in their records and to sign and return, mailed both same day. 3/3/2017 received postcard asking to call them to discuss account. 3/6/17 called, talked to "Whitney" she said coin is there and not sent because I never sent payment, went through whole scenario with her, she talked to supervisor and would send no charge, should receive in 5-10 days and that she had cleared the invoice sent in my name and would not receive any further invoices. 3/11/17 received another check in my mothers name showing order cancelled. 3/18/17 received invoice in my name stating 3rd request past due, sending to credit dept for review. Not only did they pray on a woman in her 80's but screw with you after her passing to try to get multiple payments for shipments never sent/received. Told them each time check not cashable due to estate being in Trust.

I ordered a Christmas tree for my sister. She sent me a photo. It was not as portrayed on the website. Dissatisfied.

Customer service is horrible I had called the company because I needed to pay a bill. Well I paid my bill and in the process they claimed I owed 324.00 for other items that I had already received and my account was in collections. So I figured "oh my gosh" I don't want my account in collections, so I paid it. Well now its a week later and I'm receiving all these packages from them. What the hell right. So I called and they're telling me I ordered them with a series that I was getting about 5 years dago. NO I DIDN'T ORDER THESES. So now I have to send them back and wait for my money to come back to me, that they originally said was in COLLECTIONS NO IT WASN'T IN COLLECTIONS. I cannot believe how they twisted this whole issue.

What a joke... ordered first of December for a Christmas present. Its now mid April still no item. Don't order

I had subscribed to the life of Jesus Limoges a few years ago. Then they started shipping duplicates of the same Limoges and charged my credit card. I finally got them to sent RAN's, I returned them and never received a credit. When Covid hit, they couldn't get any additional Limoges, so I to,d them to cancel the subscription. Nearly two years later, I received a package. Not only did they not cancel future orders, they charged my credit card. I called and spoke with customer service and was to.d I had to go to the trouble of returning a product I did not order. When I told him they needed to make arrangements to have the item picked up, since I shouldn't have to do this for something I did not order, her hung on me. I have now been listening to elevator music for the last 15 minutes because they are so busy there's a line of people waiting. I would never buy from this company again! I'm still waiting on credit for the two duplicates I returned over a year ago. Buyer definitely beware!

I placed an order on Feb 4th 2020. The item was supposed to arrive by Feb 14th and that was confirmed on the order confirmation email. I checked on the order on Feb 12th and saw that the status was changed to "shipping by Apr 1st 2020". I tried contacting the business, but was unsuccessful as no one answers their email promptly and their phone line doesn't seem to work. When calling, it gives you an proximate wait time. First time was 16 minutes, the second time was 18 minutes and the last time was 33 minutes, with the option to schedule a call back. The first time I got the call back 20 minutes later and was left on hold for additional 38 minutes before I hung up. I tried calling again, this time staying on hold for another 30 minutes without using the call back option and again no one picked up. The last time I got a call back and after a 26 minute call a woman finally picked up. She told me that the item will not be available until July and that she can look for something else. I informed her that this is a Valentines Day gift and I have no use for it in July, nor do I want something else. I asked her to just refund my purchase at which time she hung up.

I ordered a locket for my daughter in December for Christmas, they said they were out and it would be about a week befor they would get more in, well it took 3 weeks, so ok,,,, they shipped it out on January 24, stating it would be there for Valentines----guaranted----I even got an e-mail stating that... well she still does not have it... I called numberous times, send several e-mails that went unanswered by there customer service department, when I finally called today 2/15/11 they told me there is nothing they can do for 30 days the post office must have lost it... they took my money right away... but they do not care... I have wasted so much time I WILL NEVER BUY ANYTHING FROM THEM AGAIN. I thought they were reputable, that is whey I ordered from them, but to let there customers hang out there, is not caring about there clients. If you do order have them send it 2nd day air, they did not tell me about it till I asked...

Wouldn't recommend buying anything from this website, I ordered my daughter a doll over a week ago and payed express delivery which was £20 for it to be delivered by her birthday. Rang them up to see why it hadn't been delivered yet and there reply was were really sorry, but we've accidentally put it for normal delivery and it will be with you within the next two weeks! I payed £140 for my daughters real life doll and I'm a single mum on a low income I've been saving for this for a few months, now I can't afford to go and get her anything else so tomorrow when she wakes up on her birthday she will open clothes and nappies for her baby doll without the doll. I couldn't feel more let down! And I'm more than sure my daughter will be very sad tomorrow when she wakes up and I tell her she's got everything for her baby but not her baby. Just read through the reviews and this seems to be happening a lot and they aren't seeming to be changing anything! I defiantly will not be purchasing anything from them again.

Wouldn't even rate it a 1 star.

I ordered the Thomas Kinkade Christmas Train and I paid for 2 day shipping because they said that it was in stock and it was possible. I paid for it and the money came out of my account. What I got in the mail wasn't even close to what I ordered. It was and Elvis train but just one piece. I called customer service and got it mailed back as they instructed. They also said they would refund me for the extra shipping I paid for. It never showed up on my account after a week and a half. So I called back and they said there was "No record" of me getting an refund for shipping and they couldn't refund me but offer me an "in-store" discount of 15 dollars. They also said the train was now back ordered. I will never shop here again and it seemed like a good company. I'm not sure why two people would tell me two different things about my order. I'm looking into getting a complete refund on this. They said it would take 3-5 days to process a refund after the product was cancelled and I after I returned it. This company is a scam.

I order two very expensive snowglobes that have NOW turn yellow! So angry! I contacted them about it last year and they had nothing to offer

My saga with this company started in April of 2019 when I ordered a subscription to the Thomas Kinkade Fairy Garden village collection. I initially saw this collection on a magazine and then went to their website and placed the order. As each shipment was sent, there were accessory pieces pictured BOTH on their website and on the magazine that were not included. I called customer service and was first informed that I had to purchase at least 3 of the shipments before I would get them all. I get the 3 shipments and still no accessory pieces. I began a long saga of emails with customer service with them providing me with one excuse after another and constantly promising me that I would indeed receive these items. After I received AND paid for 8 shipments with still missing items, I wrote a review. One of the members of their "escalation" dept answered my review and this started yet another round of emails. First I was promised that they would reship the shipments that were supposed to contain the accessory pieces and then I was told that these accessory pieces are not meant to be included with the shipments I have received, they will be included in future issues should the artist decide to continue the series. However, to this date these accessory items are SHOWN on THEIR website with the shipments I HAVE received. I have accepted the fact that I am not going to get what I paid for. However, if I can stop one other consumer from being ripped off, I certainly will. If you order from them just be very aware that what you see pictured, may very well NOT be what you receive!