BradfordExchange

Music box ordered 7/1/16. Music box shipped 7/6. Delivered 7/15. It took 15 days to deliver the music box from Niles, il to w. Dundee, il. It is an approximately a 30 to 40 min. Drive for delivery. Fedex received the package 1st, then was passd on to the USPS, WHICH TOOK ADDITIONAL TIME. Why couldn't fed ex just deliver the package. Icalled to complain to a supervisor, & made her aware that I was very upset because it was a special b. D. gift that was deliverd 4 days late. I also inform her of the numerous complaints from others. She said she was not aware of any comaints. I referred g\her to SITE JABBER. I told her to remove my email address, and would not order from Bradford Exchange ever again. WORSE SERVICE EVER!

Easy to use website. This is absolutely amazing. The UI and overall user experience is top class. Easy to use website. This is absolutely amazing. The UI and overall user experience is top class.

This company is a scam ordered a ring and they send me something else called them and they told me they would send me the right item and I never received it

Attempt to call several times earlier today. Kept getting sent to voice mail and then disconnected. Finally able to leave a message. Waited about an hour and a half, no return call. Attempt to call again several times. Got voice mail and then disconnected. Finally got a live person, connected to the wrong person. Was told that the problem was their new system, the same stinking excuse given to me several times over the past three weeks. Asked when they were going to get their system fixed. Response... let me get Ayah on the phone for you. Ayah on the phone, asked if she got my message from earlier in the day. She asked what message? Got disconnected. No return phone call. I guess they will blame that on the system too. Ayah not able to pick up the phone and call me back will be a system issue, the system sure is getting blamed for a lot of customer service issues. And, yes, I know what the response will be from this company to the BBB, it will be for me to contact my personal shopper. But, how in the world do I contact my personal shopper when the stinking system is working and when you get disconnected your personal shopper doesn't have the character and integrity to return a phone call.

Placed and order April 2020 product was supposed to be deliveded June 2020 for my mother's birthday couldnt get any answers as to why it hadnt been deliver then recieved a notice that due to unforseen circumstances that it would be here Aug 2020 called to ask if they could discount shipping and was giggled at and told NO after getting fairly upset was offered $20 promo code off next purchase bit declined it it as I will NEVER BUY FROM HERE AGAIN wish.com items come faster than this and $140 for a purse the situation should have been handled more professionally IF I COULD GIVE A -0 RATING I WOULD
*ITEM PURCHASED WAS THE FOOTPRINTS IN SAND PURSE

I got the Bradford catalog in the mail today. I glanced through it. In the back of the catalog I came across BLM merchandise. Do these people not realize that this group has devestated this country with their narrative? NEVER WILL MY FAMILY, FRIENDS OR I PURCHASE ANYTHING FROM THIS COMPANY EVER AGAIN. MONEY OVER COUNTRY! DISGUSTING.

I have bought many items but this particular item is a new 3 foot Thomas Kinkaid rotating tree i ordered fed ex gave me a delivery date of 12-1 still hasn't arrived and we called the Bradford exchange and the manager said the tree is sold out they offered me another tree I told them no the tree was not out of stock when i ordered it how can it be out of stock wtf I have an order number for it and it was shipped to Nashua NH by fed ex and the trail went cold they are going to refund my money back i want the god dammed tree I will never order anything else from this company they have ruined my Christmas thanks not

In total I have purchased 5 baby dolls. The first 2 looked nothing like the rendering posted, the 3rd I would have kept but her armatures were broken and the 4th looked nothing like the rendering again. I am new to doll collecting and didn't know you had to research the doll on YouTube to actually find out what the doll really looks like. Usually nothing like what is on their website. It is illegal in Canada to mislead consumers in this way it's called bait and switch. They are basically showing you a product you will not receive. They only show renderings of their products none of them are the actual products. Recently my mom wanted the 5th doll a $300 doll. She is the cutest thing and my mom wanted to keep her. Today my mom noticed that the doll has a rip on the inside of the arm she will be going back sadly. Coincidentally I was warned that BE's silicone rips easily. AND waiting for returns is rather painful. They take almost a month which is unheard of in 2022. My mom returned the bassinet that was ordered as it was horrible quality and not worth the price and I am still waiting on the refund. When you email customer service they never actually answer your inquiry they reply with a scripted email. I have lost over $100 is postage fees that are non-refundable maybe that's how they stay in business.

Order three items in the two arrive told me the third one was canceled I didn't cancel it didn't wanted me to reorder it then I was told it was sent to the wrong address not once but twice call today s*** on all y'all 30-year Marine CORP VET zero Stars

Ponzi scam company you will end up paying 3 times more than what the product is worth. Even if you stop getting product you will have to pay the full price it's a crook company.

I tried getting some refund back on what they owe me I paid $40 for overnight for my daughter's birthday and they sent it to the billing address instead of her address and only refunded me half of the money back and when I called for help they they claimed I was racist because I didn't understand their speech and I got finally got the watch to my daughter and it was so huge wouldn't fit nobody and I don't recommend anybody trying to get their money back or any help on there I will never go back there again

At the beginning of December I ordered a fairly simple wedding band from The Bradford Exchange. I haven't had lunch finding rings I like that are in our price range. Which is why I ordered from here. As my wedding date was set to February 11th. (I have to order my rings because my fingers are so small and it's hard to resize bigger rings) I was promised my ring would be in January 19th. TWICE by customer service. On January 19th by the end of the day my ring wasn't here. I called them. The automated system was saying March 2nd. So I called customer service to see what was going on in hopes that the system had it wrong. NOPE they hadn't even STARTED to make the ring. I explained to the guy my frustrations. He was very understanding and canceled the ring for me. At this point we decided to go to a local jewelry store and order one. However, while on the phone the guy kept trying to sell me other rings. Needless to say I don't have a wedding band for my wedding on February 11th now.

We ordered a product from them over two and a half years ago that was on pre order. Since it was during the height of the pandemic we knew delays might be a thing but this was ridiculous. On it's original timeline we were due to receive it in September 2020, approximately 4 months after we ordered it. By May 2021 we still hasn't received it and received no notifications regarding the order. We contacted them and were told it was delayed due to supply chain issues. At this time we understood and waited patiently. We checked back in around October and we were told they were still waiting to receive it; we were less happy but we dealt. Here we are, December 2022 and we still have not received our item. I followed up at the beginning of the month and was told they should be able to ship on the 21st so, on the 20th I followed up to ask if they can confirm our product was finally arriving and this morning I was told the item was discontinued and we wouldn't receive it.

After two and a half years, zero ability to check my order status or communicate, they jerked us around only to not deliver and discontinue the product. I will never buy from them ever again. Dave yourself time and money.

I order something for my wife birthday which in July, I am still waiting for it, and now they have lost my order, I rang them and was on hold for 25mins and no one Ans my call, I still am on hold to see if it come or I get my money back, I am not happy with the service I got, I would not give them one star

I think the Bradford exchange has some nice products I order one thing and it it was supposed to be a uncirculated coin it came scratch very disappointed also wasn't able to log in to my account I created and called customers service time and time again they couldn't help me to log in they keep telling me to wait a few days or to call back I just received the coin still making payments on it but I think for it being in a protective Case it shouldn't be scratched up I called to cancelled the whole set so I will only only pay for this one coin already made one payment but not happy with it being scratched but the customers service people seemed nice it's not their fault I think Bradford exchange could do better for their new customers just disappointed

I purchased coins, my coins saying they were paid in full. A month later I got a letter saying the coins were not paid for. I called up the Bradford Exchange, was told my credit card was denied, I called up my credit card company, they said my card was not denied and I have the charged on my statement saying they went through. I checked my Bradford Exchange statements all coins were paid for. I asked the Better Business Bureau to investigate. According to them the Bradford Exchange said my card was denied. I sent in proof it was not, Bradford exchange said they will try again to get their payment even through they have already been paid., my credit card company is standing behind me. My BBB complaint has been closed even though I do not agree with the Bradford exchange trying to get payment again, they have not shown me any proof my card was denied, they can't it was not denied. I did cancel any more mail or coins. I keep getting mail, I did get a coin after it was canceled. I sent it back in January according to tracking it is still in transit. I asked Canada post and was told that it might of been delivered but not signed for. I checked tracking at the Bradford exchange it says the tracking number is non existing. Another scam by The Bradford Exchange I sent the coin back but no proof they got it. They said I could send back thr other coins. Why would I send back what was already paid for and get no money back