BradfordExchangeReviews 564

The item could have only been broken during packing, because of the way it was shipped. So that means they new it was broken and they sent it anyways. Then when i called to fix this issue, I get hung up on twice. Tomorrow is valentines day and there is no snow globe for my lovely wife. These items are made of cheap plastic and their customer service is terrible.

I purchased the Silver dollar collection starting with issue one and Uncirculated "Ike" Eisenhower silver dollar. What I finally received for a total of $65 per issue is a scratched up 1976 heavily circulated, ungraded by any known companies coin, containing zero silver… They choose to send a non silver coin for a U.S. silver collection? The pictures and description says 90% silver. The value difference is HUGE! The coin I purchased should be worth $30-$40', however the coin sent is worth about $3. They are not getting paid as they have yet to fulfil my order. When they send the right item they can have their payment. Don't trust this bait and switch joke of a company who charges hundreds for garage sale rejects. Do yourself a favor and just go to a good ole flea market, same stuff drastically cheaper at flea markets.

This company is a scam ordered a ring and they send me something else called them and they told me they would send me the right item and I never received it

At the beginning of December I ordered a fairly simple wedding band from The Bradford Exchange. I haven't had lunch finding rings I like that are in our price range. Which is why I ordered from here. As my wedding date was set to February 11th. (I have to order my rings because my fingers are so small and it's hard to resize bigger rings) I was promised my ring would be in January 19th. TWICE by customer service. On January 19th by the end of the day my ring wasn't here. I called them. The automated system was saying March 2nd. So I called customer service to see what was going on in hopes that the system had it wrong. NOPE they hadn't even STARTED to make the ring. I explained to the guy my frustrations. He was very understanding and canceled the ring for me. At this point we decided to go to a local jewelry store and order one. However, while on the phone the guy kept trying to sell me other rings. Needless to say I don't have a wedding band for my wedding on February 11th now.

Very dissatisfied my ring looks like it came out of a gum ball machine I can even read the names I added to it never woul I purchased nothing from them again very disappointed

Don't buy the jewelry unless you don't want to wear it. My daughter bought it for me for my birthday, spent almost 150.00 on this eeyore necklace.this shouldn't happen,turned my neck black.not happy..

If I could give The Bradford Exchange a -0 I would, my husband ordered something for me one time and now he has been getting a recurring charge a month on his debit card for 14.95 for their REWARDS PROGRAM which he did not sign up for, plus their merchandise is low quality for what they charge, he had to call the bank and cancel his current debit card and have them issue a new one. BEWARE, this company is a SCAM!

Ordered Christmas presents on 12th of December.
Jan 9 only 3 of 7 items ordered were delivered.
One item was a set of 5 pics.
They ship everything separately, $10 for shipping each time one of the items in the set shipped.
3 rings were also bought, all shipped separately, $10 for each item.
Customer service totally incompetent.

My fiancé ordered me an engagement ring and purposed on Christmas Day but my ring almost didn't make it first of all and second my birthstone in the ring is the wrong color it is blue instead of green and they will not fix the mistake or refund our money. This was supposed to be a very special day for us.:-( thanks for ruining it Bradford. You used to have good quality stuff but not anymore. 1st pic what we thought we were getting 2nd pic what we received and clearly the gems are blue. SMDH would not recommend would give zero stars but not an option. That even claim they have a money back guarantee nope they lie.

I bought my son a bracelet for Christmas. He loves it and so did I. It lasted 2 days. The clasp was magnetic and cheap. It fell off after 2 days and could not be found.

Dec. 1 ordered pendant for my Mom. We recently lost my father and as it is our first Christmas without him wished to get her something special…on the 12th of Dec., I sent an inquiry as to the delivery status and received a very kind email from a representative named Kelsey assuring me that despite delays at the manufacturing end, the gift would arrive by Christmas Eve. By the 20th, still no sign of my mom's gift and I sent another email asking if it would indeed arrive on time or whether I should go shopping for an alternative gift. On FRIDAY the 23rd, I finally received an email from Wilver saying he was "happy to inform me that my collectible has been reserved for me"…and that they anticipated the order would arrive no later than 02/02/23. As, by then we were under a severe storm watch, I was not able to run out on CHRISTMAS EVE to try to find something else, after being repeatedly reassured by this company that my Mom's gift WOULD indeed arrive on time…it didn't. I am fully aware of issues in every sector of business dealing with manufacturing delays etc., All I would have liked was an HONEST answer from this company that my product would not be arriving on time. I guess that was too much to ask. If and when my pendant arrives, I will give it to my mother, but the moment has now passed and I am severely disappointed with The Bradford Exchange and will not ever order from this company again.

I bought my mother a Precious Moments figurine set. At least I thought I did. Only one arrived despite the picture showing "4" figures and using plural(figurines) throughout the description. Not happy!

They package a broken nightmare before christmas piece for christmas. Also they send the pieces every 28 days so if you buy a set you won't get them right away. The broken legs were wrapped up so it was packaged this way then when I called the told me that the damage falls on ups. These people are horrible do not buy from them. Pay a Lil more somewhere else for quality.

We ordered a product from them over two and a half years ago that was on pre order. Since it was during the height of the pandemic we knew delays might be a thing but this was ridiculous. On it's original timeline we were due to receive it in September 2020, approximately 4 months after we ordered it. By May 2021 we still hasn't received it and received no notifications regarding the order. We contacted them and were told it was delayed due to supply chain issues. At this time we understood and waited patiently. We checked back in around October and we were told they were still waiting to receive it; we were less happy but we dealt. Here we are, December 2022 and we still have not received our item. I followed up at the beginning of the month and was told they should be able to ship on the 21st so, on the 20th I followed up to ask if they can confirm our product was finally arriving and this morning I was told the item was discontinued and we wouldn't receive it.

After two and a half years, zero ability to check my order status or communicate, they jerked us around only to not deliver and discontinue the product. I will never buy from them ever again. Dave yourself time and money.

Last Christmas I also had an issue with this company charging my account. Spoke with representative whom quickly cancelled the ongoing charges. This year ordered an item beginning of December and was guaranteed delivery for Christmas. It had taken over one week and a half just to ship. Now of course the package has not moved in over a week. Called the company and was assured that it was being delivered today. I explained that was in contact with both ups and USPS and they do not have the package. Finally spoke with a supervisor who stated that I have to repurchase the item and pay for 2 day shipping to receive this for Christmas. I explained again that the company guaranteed the delivery before Christmas and requested that they should send the item and not have the customer have to pay for it again. As a side note the purchase price is only $39.00 not hundreds of dollars. The supervisor refused and stated they would not even consider any sort of refund or investigation until it has been 30 days from shipment date. Horrible horrible customer service and very shady company dealings. BUYER BEWARE!