The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
Great quality and cut and price but long shipping time
THESE CLOTHING ARE FOR A BUSINESS CASUAL LOOK, THE MATERIAL IS CHEAP, TERRIBLE FIT, & HORRIBLE LINING OF CLOTHING. THESE OUTFITS ARE FOR STRIPPERS?
PLEASE REFUND ME MY FULL AMOUNT, & SEND ME A RETURN LABEL SOON AS POSSIBLE & REFUND ME MY MONEY BACK.
Good buying experience, shipping on time, good quality item
Not good at all I have emailed the company for a refund and only willing to. Give me 13 pounds out of 67 pounds and now they're not getting back to my emails and refusing to accept that I want to send the cloth back for a full refund. Disgraceful
The goods were not as described sizing was terrible
I was beyond dissatisfied with the sizing the quality the nerve of a company to present beautiful products on their website then send out absolute rubbish then make it impossible to return anything as there's no delivery note no contact address they are a con
There's loads to choose from this is my second order so hoping when it arrives it's as good as it looks
Only two out of the 4 items of tops ordered came correct, one came the wrong colour that I ordered it should have been Apricot it came White the customer care team said all shades vary? Unbelievable answers. The second wrong item was a different tag lable on it and the fit was for a size 10 I ordered Large customer care gave me a discount on this item.
My over all exspeariance using this company again is stay well clear! Please every body.
Took a long time to be delivered and for how much I paid they really wasn't worth the money. The material was cheap and nasty. If it had a returns label they would have gone back.
So so like one out of the four tops ordered, others not so much
It's been a couple of months, I have received 3 out of the 5 tops.
Looks nothing like pictures, one if the 3 i liked but all fit different.
Very Good and quick, packed really well, very impressed
Just to small. Good material, very sexy.
Sizes run small.
Disappointed with my purchase, the fabric is very thin and the shirt length is too short, not as pictured.
Dreadful service! I will never buy from them again. Took 6 weeks to dispatch (after 1 week they said all packed and ready to go & then various different excuses until finally dispatched)
The tissue is very thin and the buttons hanging on it tend to tear. The durability of the garment is only a few washing damage.
Buying online based on the product images is not always the best thing!
The photos don't represent the real items. Three out of four returned. I had to pay over £10 to return items!
Refund for items given very quickly, but should offer free returns.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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