They force you to pay for express shipment then it takes them a week to ship some of the items and completely lose others. I've been contacting support daily and all they say is they're investigating.
Borderlinx is filled with incompetent people who can do nothing to resolve any issue. Their website continues to list Apple and others that indeed will not send their products to freight forwarders. Their customer service representatives have no logical reasoning skills and are incapable of following any policy, including Borderlinx' own internal policies. I've been trying to get them to cancel my account and remove my details for weeks, and they told me to do it myself, but of course their website prevents that.
Recommend avoiding Borderlinx. There are better and more economical options out there.
Disgust and frustration is the main service Borderlinx provides.
Dear Kevin, Your account has been closed as requested and your personal data will be removed by our IT department. We truly regret to know the service was not to your expectation. Normally, our service is prompt, transparent and completely hassle free.
You're a valued customer and we truly apologize for the inconvenience caused to you.
Regards
Borderlinx Team
My items has been delivered to Borderlinx a month ago. One out of the three parcels have items updated wrongly or they lost/stolen it. Logged multiple cases but did not help. Basically there is no reply from they. The call centre can only log case and there is not outcome when they claimed it has been resolved within two days. With their delay, I have to paid for additional storage charge now.
There is no channel for feedback on the performance of the warehouse and call centre except through those useless call centre. I give up hope on them. Have to pay the additional storage for no reason. Hopefully, can get back rest of mine items. They should have close down since they charge high price and are not providing any good services!
DO NOT USE BORDERLINX
I have used Borderlinx 3 times so far and absolutely love this company! Customer service is available 24/7 and my order was delivered within 3 business days. Never had a problem, only once needed to update the cost of my item and the guy on live chat did it within minutes. Thank you! You are the best!
The worst shipping company I ever dealt with.
I got a package on my US hub which its value was over-estimated & its dimensions was wrongly stated as well. I tried to correct both with no hope for 3 consecutive days. So I decided to forward it to a local US address which a service provided through their website. I filled the required form & paid for the service, then they replied on me by email the next day that my shipment is over-sized & that they will charge me extra fees. Since then I didn't receive any update from them. The package is still suspended on US hub & I can't forward it although I already paid for the service. Every-time I contact them, they keep telling me u'll get a reply in 1-2 business day. I heard a lot bad experience with this company, but thought maybe it's not correct. Now I'm pretty sure that all the reviews are correct.
Here is my request no.: *******, maybe Borderlinx are interested to investigate this issue, which I doubt.
One small package weighing less than half a pound is costing over 70 CAD to ship from them to me? I've sent boxes that have weighed 10 pounds for half that price to the UK. Of course once it's there you really don't have a choice. I have books sent for 5 CAD dollars from the UK. Absolutely ridiculous prices to get your product and I won't be using again. Also to mention that is apparently with their 25 percent off shipping from UK to Canada. Just insane. Absolute robbery.
Dear Bri, The total landing cost is inclusive of shipping, duty/tax. We do the paper work and customs clearance thereby giving you a more hassle free shopping. Additionally, we use DHL- one of the best courier in the industry. Deliveries are fulfilled generally within 3-4 business days. Most courier you use will take much longer, and uses the cheaper couriers like USPS etc and duty/tax is payable on delivery.
Considering all the aspect, our service and rate is very reasonable.
Regards
Borderlinx team
Their service is great, from the moment they receive the shipment although it takes them some time to process. Then the release is good although its a bit more expensive that other competitor services. The shipment comes in relatively good quality regardless of the customs process which is out of borderlinx hands. However they should make sure somehow that their local delivery company extends their high quality: I have faced problems with updating address of delivery with DHL here in SA, delivering full shipments not partial delivery, Also non organization of delivery time and place
After all these negative reviews about extra cost and so many unsatisfied customers, I think i must stop my shipment from borderlinx. I am convinced its not going to do any better for me as well. Good luck Borderlinx. Improve cost and service.
Had an awesome experience while shopping through Borderlinx from the USA. I had my share of doubts before trying them out- saw some negative reviews. After using them, I can now proudly recommend Borderlinx to all who want to shop from US. They are very professional, helpful and exceedingly fast.
They also have warehouses in UK, Germany and HK.
Already looking forward to use them again.
Samuel Bourne, Australia
Very much happy with their service. I was looking for a pro audio SSD recorder, and had several choices from local stores to European on-line or international trough Borderlinx. Thanks to their total cost calculator, It was very easy to have a rough idea of what it would cost. So I ordered trough Amazon US, got it delivered to Borderlinx address. No surprise: the costs were exactly what was announced. Got it delivered three days later. Brilliant service.
I have read many of the reviews here before I opted to use the service, and finally decided to go ahead despite the risks. I needed a device only available in Germany to be shipped to US. I decided to use the UK suite, as it's cheaper to ship from UK than from Germany. My experience was perfect, not a single issue in the process. They charged exactly the value based in the cost calculator, so no surprise here. I recommend to obtain the dimensions of the shipment from the commerce before using the service, so the correct cost can be calculated before.
I removed one start due to the fact the DHL Express is really expensive, there should be an option to use a cheaper service in case we don't require to receive the items in such short time..
Dear German,
Thank you for using Borderlinx services and glad to know you liked it.
We continue to look out for more delivery options for our customers to provide wider option in coming days.
Happy shopping.
Regards,
Borderlinx Team/SB
Regards,
SB-Borderlinx Team
Shipping Prices Are Way Too Expensive!
I've Purchased A Shirt Online From The UK Just To Test The Borderlinx Out And See If It Really Does Work. It Works But Because I've Only Ordered 1 T-Shirt That Only Weighs 47, iT Costs $36 To Ship It... NOT HAPPY ALL, I RECOMMEND USING A DIFFERENT CHEAPER MAIL FORWARDING SERVICE!
Mixes feelings as I've had both positive and negative experiences with them. For small items (including clothing and books), they have been okay. Prices aren't the cheapest by any means but it does allow me to buy from US merchants who won't ship overseas. Delivery is pricey but reliable. However for one toy that I ordered from Amazon, they did try to charge me a huge amount (as they used volumetric weight). The toy cost US$30 (plus $10 to ship to Borderlinx), they estimated shipping (16.5 kg for a 1kg item) at over $160! Not worth it to return as it would cost me $20 to just return to merchant. I ended up buying it again from another merchant that ships overseas and it only cost me US$100 for product and overseas shipping!
So bottom line is I may use them for some smaller items and only from merchants who won't ship overseas. (For eg. LL Bean ships overseas and Borderlinx charged me the same amount -even though I was sending it with other stuff - what it would have cost me to ship direct from LL Bean to my Hong Kong address.)
Rubbish service.
Forget about the positive comments.
They are all arranged.
They are very unreliable and charge huge custom duties which your country cannot even charge half of the amount.
Slow services as well.
My experience with them makes me wanna cry.
This cannot be a less flexible system, only one shipping option, the most costly! Fantastic! There is no way around it. We wanted to return product to sender, it was even more expensive. If the cost is shipping has no bearing on your choice of shipper, then good, they will ship it, but for lots of $$$$$$
Dear Marcel,
Its sad to know you found the shipping cost on the higher side. Borderlinx is in partnership with DHL, the best in the industry, and do agree that it do come with a minimum cost for the excellent delivery services it renders. This is to ensure you don't have to wait days on for your packages being delivered to you.
Borderlinx continue to look out for more options for our customers and we have already offering alternatives from Germany and USA. Hopefully in coming days we will have more viable options for our customers.
Regards,
SB-Borderlinx Team
Stay away from Borderlinx. Their rates are sometimes twice Amazon priority international (2-4 days) shipping costs. Beware, once you ship to Borderlinx, you are at their mercy. The customer service is non-existent and they over-charge. I am done with them.
Well, what i like about this guys is their reliability and transparency. If you have the dimensions of your package and correct weight you can get the exact shipping you will pay including ALL... that's awesome! They have very good prices and in addition they help you find good shopping opportunities so is worth it to be in touch with them. Nice customer service! :) recommended!
Package arranged for delivery Jul 25 paid for 2-3 days express shipping. Today is Aug 3 and nowhere is my parcel to be found! Their customer service keeps sending automated replies to wait for a response within 24 hours!
Dear Bev,
At Borderlinx, we ensure service rendered is very prompt and hassle free. As such, the delay is unfortunate. Could you confirm your Case ID so we can investigate it further. Apologies for the inconvenience caused.
Borderlinx Team/SB
We have gathered including me 13 people who have their packages stolen by borderlinx, delivered and signed but then said its missing.
Something has gone wrong with the company.
Please contact http://www.actionfraud.police.uk to report your case as suggested by the uk police with as much details. Theres also cases where they charge extra weight to the packages for some. We should report that as well for investigation.
If there is an issue with the package (there are often), the customer service agents pass the buck to the warehouse and copy/paste generic procedure that doesn't apply to your case. All agents have little to no knowledge of their own processes and protocol. An often relayed message is "sorry for your inconvenience". I feel it's more of a platitude than a genuine apology as it is never followed by tangible efforts at resolving the issue
In short, customer service agents are deceptive, provide no visibility/clarity on the issue and no commitment on time for resolution.
Trust these fools at your own peril.
Dear Stanley,
It's true that due to the recent US warehouse move we are experiencing a backlog, which has affected the shipment processing-both inbound and outbound. The team is working overtime to clear backlog which is expected to be cleared in the coming week. We offer our sincere apologies for the delay in resolving the issue and appreciate your continued cooperation in this matter.
Best Regards
Borderlinx Team
Overview
Borderlinx has a rating of 1.9 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Borderlinx most frequently mention customer service, live chat and tracking number. Borderlinx ranks 366th among Shipping sites.
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Dear Julia,
At Borderlinx, customer experience is our top most priority. As such, any delay is deeply regretted. Could you confirm your Case ID so we can investigate it further. Apologies for the inconvenience caused.
Regards,
Borderlinx Team/SB