Borderlinx

This is the 4th US freight forwarder I have used and they all have the same problem. When things go smoothly the service works well but when something goes wrong the wheels fall off. So far about 20% of parcels I have sent to a US freight forwarding service have problems of one kind or another. In this case i've been going back and forth with their live chat service for a parcel delivered by fedex and signed for by their staff. Each time they say I have to wait 24-48 hours for them to check with the warehouse. I've been waiting a week now for the simple message to be conveyed that they need to find a package but each time I have to go through the same information again and each time they raise a new ticket. In short unless you want a lot of stress in your life don't use Borderlinx. So far i've used ComGateway, Shopmate, Reship and Borderlinx and all have given me the same stresses. Now looking for a 5th option!

This is the crappiest service ever. I recommend to never use this and look for an alternative.

My package was delivered to their warehouse more than two weeks ago already with a tracking number showing who signed for the package. And up until now, they can't seem to find my package. I have contacted customer service countless times and every time they tell me that they contacted the warehouse team and should be getting a reply shortly. I requested to get a call back several times so I can speak to somebody but they never seem to care to call.

This has been the worst experience in my life so far. I have had packages forwarded with other companies with the address even not written properly from the shipper but they never failed to show up in my account. It is clear to me that they are unprofessional and probably lost or stole my package as nobody can seem to give an answer as to what is causing the delay.

This is the first time we have purchased on-line and we will do it again. II had never done it because we found some difficulties in paying to the sellers... some of them never accept our UK card. We learnt about the concierge service that borderlinx offers and decided to give it a try. I sent them the info they needed to buy the items we wanted and in less than a week they informed me that they had received the shipment and I had to pay. It is not cheap but it is no expensive if we take into account the quality of the service. In 3 days we got the clothes! We are planning to purchases again, and we will definitely use Borderlinx.

[UPDATE]
I have already contacted you around 9 times, and it is clear that you have sent my package to someone else and you are waiting for it to return, but you are not honest enough to admit it. It has been around two weeks now. SO FRUSTRATED
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I totally agree with other reviews. Such bad experience and I completely regret using their service. They basically lost my package and kept lying about it telling me that the problem was solved and to check my account to confirm. And every time I contact them back they say please allow 1-2 days and NOTHING happens.

Once they actually sent shoes (that were supposed to go to a different country!) to one of my friends instead of some vitamin pills!

Demeaning service.

Our family has been getting shipments from the US to Singapore every single month, sometimes more than once a month, for the past three years (well over 50 shipments) and we never got any single incident to report, delivery was always timely.
The amount of negative reviews on the site shocked me and the first thing that crossed my mind was wether some of these were not the making of disgruntled competitors operating a smearing campaign.
So maybe we are an exception…maybe not, in any event Borderlinx's service has been flawless and downright fantastic for the past three years in a row. In fact we switched from another provider (we won't name him) who deserves the negative reviews on this site for its horrible service between the US and Singapore. From the UK or US to other destinations I would not know but to Singapore, just stop thinking and go for Borderlinx.

Hello, after the lock my account for merchant report and after i prove that the payment was authorized from my card and no fraud about the transactions they was preparing the package to return to merchant without getting back to me, 4 days and live support asking for another day, and still no reply from this useless security department.
They are returning the items to merchant and not letting me to get the other items from another merchant and 4 bus days + 2 weekend and still no reply!
Will you really trust a site like this?
A site when you face serious problem on it the support say we can't help you only something called security department can help and they don't even talk?
It was the first time to me here and it will be the last and i will tell everyone i know never work with a site like this, and i will share all of this on the INTERNET.

For the last two months, Borderlinx has been giving me a harrowing and torrid time. 3 of my apparel purchases had been successfully sent to and received by a staff from Borderlinx at the Ohio address as confirmed by the stores that I had contacted. But each time, Borderlinx will say that they have no idea where the packages are! And it has been weeks and months and they still have no idea where the packages are. All the live chat agents tell you are the same obnoxious response that the warehouse team team will look into them. This is tantamount to ransom. I hope the authorities will look into this and not let such malpractices go on unnoticed!

Had two shipments from this company. First one, they lost one of my things, told me that it wasn't their fault, finally accepted it was their fault and then have been "investigating the issue" for the last (nearly) month.

Second shipment, they grossly overcharged me for the tax and customs. I accept that I should have checked more thoroughly but there we go. The customer service rep lied to me repeatedly, and then when I pointed out the lies tried to cover up those lies with more lies. Didn't receive invoice. Received invoice but had to estimate value anyway. Said they sent me an email to check the estimated value and amend if necessary. Oh, they didn't send the email? Well then I should have checked it myself because I should have known that the value was estimated.

Could not be more disgusted by this company's attitude. Steer WELL clear.

One of my best experience with Borderlinx that I ordered a medical kit through Borderlinx. The kit actually had some item that was not allowed to ship across. Instead of simply refusing the whole kit shipment, on my request Borderlinx offered to remove prohibited item and shipped rest of the kit. I am impressed with such a flexible service they have. They might be on costlier side some time but remember... there is DHL behind who is the best to ship your goods... I am really a happy customer and woul highly recommed Borderlinx!

They damaged a vintage sewing pattern that I had finally found after years of searching, by slashing the envelope open with a box cutter! The pattern is completely worthless, now, yet they neglected to mention they damaged it, and sent it on to me. When i contacted them about this matter, they told me there was nothing they would do about it as they would have reported the damage to me if they had caused it. No-one else could have caused this damage, let me tell you! Rip-off, unreliable morons - please do NOT use this despicable company.

Because my dad also had an account they blocked my account. Had to send in my ID which i did yet they don't do anything about it.
Avoid this garbage company, they refuse to help. All positive comments are straight up made by borderlinx staff themself. Disgrace that i have to write it here. Hopefully they will see this and decide to actually freaking help me out. I will change this to a positive feedback if they decide to help me out.
1430-6239

I just had my first and last shipment for two boots both coast me USD123. And imagine the shipping coast from borderlinx after entering promotion code of %15 is ((( USD 150))).

Come on are you serious!

Note for Borderlinx:

There is no any justification for that much of coast, so please save the effort and go back to and change your policy or by short time you'll have no customers.

It's not my fault that you deal with DHL you can give the customer other reasonable options like USPS less coast, even if it take long time at the end it's my decision.

What added value you've gave me when the shipping coast is higher than the 2 items itself. I can wait for one month I'm not in a hurry!

I've tried BedaBox much better, I just wanted to give you a try and I badly regret it.

Contacted company 3 times and had 3 tickets raised about item with verified tracked delivery via USPS with statements saying Id be contacted within 1-2 days. Ive had zero response. I raised a 4th query today and told I will escalate to warehouse. No answers. Ive used this company a number of times before and been happy but now the trust, which is the most important factor for a company getting YOUR PARCELS has completely gone. I recommend not to use this company & I never will again.

They would not ship my item as they claimed an item was prohibited (out of 2 items!) and would not tell me which. They would not allow me to ship it back & charge my credit card and only if paid via Penpal. There help desk just wrote back pasting part of their agreements. This company is a bad, expensive and incompetent.

Misleading "express shipment" method, a dhl rep. Just assured me that they only have one account with them and all that borderlinx does is process the papers faster! Dhl delivery time is the same! They want you to believe that they are shaving a few days while it is actually the same process!

I'm leaving on holiday this Saturday without my new computer because I payed extra for express shipping and it will be delivered in SIX DAYS INSTEAD OF TWO!

Long time customer here, I really felt betrayed.

Back to my old trustworthy service.

I paid about $120 for shipment of goods worth about $110 I ordered from Amazon which should have been the first red flag. I never saw one of two packages that were released for shipment. It was never picked up from the hub by a courier for a month now despite having the tracking number assigned. I can't claim refund as Borderlinx claims that package was never, technically, lost so it's impossible to claim refund. They also can't do anything to send the package that is supposed to be at the hub for a month, waiting there for a courier. Don't use this service.