- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Borderlinx has a rating of 1.86 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Borderlinx most frequently mention customer service, live chat, and tracking number problems. Borderlinx ranks 422nd among Shipping sites.
No positive highlights yet
Everything was ok. Very professional service, very fast. The packages arrived in only one day from Frankfurt to Cyprus.
It's hard to find any information about what's been happening with borderlinx at its UK/Germany/HK sites, but the website is now down (10 June AEST), so there's simply no way to monitor the situation. It's insane that our packages will be forfeited, it's a horrible outcome, and shows how illusory 'protection' is in this freight forwarding game. I count myself lucky that the monetary consequences are modest, though my purchases were hard to find items. Good luck to all trying to recover from borderlinx!
It's hard to find any information about what's been happening with borderlinx at its UK/Germany/HK sites, but the website is now down (10 June AEST), so there's simply no way to monitor the situation. It's insane that our packages will be forfeited, it's a horrible outcome, and shows how illusory 'protection' is in this freight forwarding game. I count myself lucky that the monetary consequences are modest, though my purchases were hard to find items. Good luck to all trying to recover from borderlinx!
Basically, have had plenty of bad experiences with these guys. But this one beats the rest. Borderlinx basically packed a really small item in a massive box to charge me ridiculous amounts on the shipping! Just when shipping is based on volume! When I asked them to repack, they said they cant! Proof is attached too. These guys are a bunch of con men. All of them working there!
Tip for consumers:
dont even bother. sucks $#*!.
If you have packages stranded in their warehouses (as in my case) you can lose all hope of getting them back. They closed the UK warehouse 3 weeks ago, they applied for bankruptcy in the US since June 13 (case # 2:18-bk-*******, Washington Western Bankruptcy Court), and the last man standing in the chat box (Mohammed Taha) decided to stop lying this week and is plainly stating that there is no hope for us to finally get those packages. I guess they already disposed of all that merchandise, and of course they will never pay back for it nor for the shipping costs they eagerly charged even after suspending their services. TIP: you can try to get shipping costs back from Visa by claiming for services not rendered.
Waste of money ( shipping value is 3 times more than estimated cost even doubled the product value)
Waste of time ( Almost 2 weeks and my parcels are missed even i had 2 items in my account that doesn't belong to me!)
Customer service ( Nice words, but they do nothing, tomorrow tomorrow sorry sir sorry sorry)
Conclusion,
Don't use unless you have no problem to lose money and time.
Tip for consumers:
Don't touch
Do not trust this website. They are scammers and will steal your money.
My $6 package for my artificial flowers cost me $130 to ship.
I had ordered a toy and the person entering in the toy dimensions in the system forgot to enter a decimal place and therefore system was charging me 300$ to ship a toy that cost me only 10$.! So be careful.
Take ages to update their portal once they receive a package at their warehouse. Very slow and very inconvenient. If you do have to use borderlinx, do so at your own risk.
Its been 5 days now since the shipment is received at Dayton OH hub. No one in customer service has a response for the delay. My client has already charged me delay fine of $200. I regret for the decision taken to ship it through Borderlinx. Guys please do not fall in tonthis trap. The company is unorganized and can unprofessional in this business. Stay away from Borderlinx.
I have ordered an iteam thru ebay. I needed to pay twice because the first time it got returned to the warehouse for no reason. So effectively i had to pay custom taxes twice and now they are not paying back the money.
Worst, WORST customer service doing claims they cannot held "we will answer within 2-3 days" and they dont answer. Needed to took action myself.
STAY AWAY AT ALL COSTS. IT WAS GOOD BUT NOW IT IS HORRIBLE
I logged in to find the item was no longer available to ship as there US warehouse had ceased to operate and we not notified in anyway. After contacting them we were advised that all items that weren't shipped prior to the 20th of May 2018 was abandoned and surrounded to the company.
We missed this apparent deadline by one day and like many believe this is theft and we now consider our items stolen and will report this to the proper authorities.
The company is a scam. The parcels are stuck (in the best case scenario) in the warehouses and there is no any alternative solution since everything is shut down. The customer service is keep saying lies (if you cannot reach them through the chat button try from another computer to open the chat window without logging in to your account).
My ticket number is: *******
Parcel was signed and delivered to the US warehouse in OH on Oct 05th, but up until now, the parcel is still not yet updated. All of my other parcels were updated within 2 working days in my suite and i do not understand why this expensive item is not updated in 15 days. I checked with the customer service everyday and got the same answer "We will send a request to the hub and you will have a reply very soon via email". Since the item value is high, i am very concerned. Can somebody step up and take care my case? Or else i will report to the police for record of this case. All my items under $30 were received, but the high value item is not updated?! Ticket number is *******. I need help. P.S.: If you see the item in my suite now, this is not the item i am talking about. I am now waiting for my expensive item to be updated and deliver all the items at once. Please do not say you see my item is updated on my suite. Please check the ticket number - *******.
Update: Oct 23rd, 2017
I received an email that my case is closed because my shipment was released. This is ridiculous! I wonder did they check my request in these 17 days?! The shipment which i have released are the other items! Totally not the one i am now waiting.
Update: Oct 31st
Still no news at all! Where is my item?
Update: Nov 06th
Still locating my item...
Update: Nov 10th
Finally! I have received my item! Even though it takes a month, i am happy to have my item at the end. Thank you for the help especially the manager!
Severe delivery delay,
I am currently facing a big problem with borderlinx,
I have only 2 items stuck in UK since last week on hold,
And in the same time one item in the states from last week showing only one message they received the information of this item,
It seems to me that they are facing a big problem with DHL, where currently they are loosing their time commitment confidence and accordingly we have to start looking around for another ways,
Dear Mohamed,
At Borderlinx, we process all shipments promptly either its inbound or outbound. We use DHL as our carrier partner in providing you a time bound delivery service that is both reliable and prompt. Therefore, we sincerely regret if there has been a delay with your shipment. Please provide your Suite number or Case ID so we can investigate into your issue and will ensure its handled on priority.
There is absolutely no issue with our DHL partner and all shipments are handled professionally.
Apologies for any inconvenience caused.
Regards,
Borderlinx Team/SB
Contacted company 3 times and had 3 tickets raised about item with verified tracked delivery via USPS with statements saying Id be contacted within 1-2 days. Ive had zero response. I raised a 4th query today and told I will escalate to warehouse. No answers. Ive used this company a number of times before and been happy but now the trust, which is the most important factor for a company getting YOUR PARCELS has completely gone. I recommend not to use this company & I never will again.
Borderlinx have stolen my items, and probably tens of thousands of others too. I was not notified of the US Hub suspension, so I could was not aware of having to retrieve my packages by 20 May 2018, nor were a number of other Australians I'm now finding. Many more people are totally unaware right now of what has happened, as Borderlinx are continuing to issue automated emails regarding packages to be released, as though nothing is wrong. As soon as you complain, they remove the records of your shipments and they all say, "sorry for the inconvenience, they were treated as abandoned". There needs to be a class action for litigation against this company, otherwise we will not receive any compensation.
Case number: *******
My item was delivered to the German DC on 27/10 (almost 6 weeks ago). After repeated emails and contact saying they would 'get in touch with the warehouse and advise ASAP' they have not located my parcel and have stopped communicating with me entirely. This is the worst mail forwarding company, it's hard to fathom how they are legally trading as a business.
Dear Jessica,
Certain operational issue resulted in delay in processing inbound shipments to your account. Rest assured, it will be in your account within 24 hours as confirmed with warehouse team and we're mostly able to process and update the shipment within same day of delivery. Apologies for the delay and inconvenience caused.
Regards,
Borderlinx Team
Rubbish service.
Forget about the positive comments.
They are all arranged.
They are very unreliable and charge huge custom duties which your country cannot even charge half of the amount.
Slow services as well.
My experience with them makes me wanna cry.
Worst service ever! Charges 3 times more than any other company, delayed shipments and - they did what no one else in the world did - they will make you pay tax in Saudi! I am from Saudi and we do not pay taxes and when I wrote that to their representative his response was to either pay or I dont get my shipment!
Not to forget, when you go to the final page to pay, Taxes + fuel recharge + many meaningless crap to rip you off will be added.
Stay miles away from this company, it doesnt get any worse!
Dear Nader,
At Borderlinx, we believe in transparency and we have tried our best to update all the necessary informations on the website. We have an online cost calculator that allow the customer to get a prior cost estimate and plan their shopping better. We use DHL for our deliveries- one of the best in the industry and all shipments are sent as Delivery Duty Paid, meaning the charges are payable upfront and we handle documentations and customs clearance on your behalf. There are no additional charges on delivery. Borderlinx believe that shopping should be prompt and hassle free and we deliver that.
As such, applicable duty and taxes will be calculated and added to the final landing cost with clear breakdown prior to payment. The Duty/Tax rates are updated based on your customs standards. Incase of any discrepancy, we are more then willing to review. Kindly provide your Suite number or Case ID so we can investigate further.
Apologies for the inconveniences.
Regards,
Borderlinx Team/SB
The reviews are bad. You seem to be not reliable people. I will not try anything with you. Am gone. See in another life, or better, i will try to use another service. I was shocked to read from this other review from a guy who trusted you and he was told to pay 300 dollars for something that costed 50 dollars. Thieves!
I ordered an item for the first time with Borderlinx, and now never again. It takes them 2 days to update that they have even received a parcel, they increase the weight and dimensions, provide only the most expensive delivery method, and unable to re-pack the same even though the website mentions it.
When contacted, they take days and days to respond back! Terrible service!
Shipping Prices Are Way Too Expensive!
I've Purchased A Shirt Online From The UK Just To Test The Borderlinx Out And See If It Really Does Work. It Works But Because I've Only Ordered 1 T-Shirt That Only Weighs 47, iT Costs $36 To Ship It... NOT HAPPY ALL, I RECOMMEND USING A DIFFERENT CHEAPER MAIL FORWARDING SERVICE!
I just received my borderlinx shipment! It didn't even take 3 days to come from the US all the way to Paris, I used their concierge service to buy stuff from 3 different shops and added some more myself. Now it's all here and feels like Christmas all over again.
I can truly recommend their service, none of the products would have been available to me here in Europe and without a US credit card or US shipping adress I wouldn't have been able to buy them on the US sites directly. I am very pleased and will surely use it again.
Stay away. They are charging a lot of extra money as import taxes and they are not very clear.
They quoted me 50% as import charges ( excluding shipping and others), while the original import charges are 28%. I pointed the discrepancy and I was in constant touch with the customer care for more than 2 weeks to rectify the situation. Neither they rectified the issue nor gave any solution or work around. Quoted me $30 to return it to seller.
Never ever use their service. Very pathetic.
Dear Sarojini,
Our duty/tax are based on the rates set by your country customs office. By any chance are you from India? This information will help us further deliberate on your query. Or, you can provide your Suite number so we can look into your account.
At Borderlinx, we believe in transparency and all informations are available to customer prior to payment. We will never add ad-hoc charges to your final landing cost.
Additionally, Borderlinx domestic return policy is clearly stated on the FAQ and to which you agreed during time of registration and has not changed really. Its something we do as an exception as our primary service is to forward shipments to international destination.
Apologies for any inconvenience caused.
Regards,
Borderlinx Team/SB
One small package weighing less than half a pound is costing over 70 CAD to ship from them to me? I've sent boxes that have weighed 10 pounds for half that price to the UK. Of course once it's there you really don't have a choice. I have books sent for 5 CAD dollars from the UK. Absolutely ridiculous prices to get your product and I won't be using again. Also to mention that is apparently with their 25 percent off shipping from UK to Canada. Just insane. Absolute robbery.
Dear Bri, The total landing cost is inclusive of shipping, duty/tax. We do the paper work and customs clearance thereby giving you a more hassle free shopping. Additionally, we use DHL- one of the best courier in the industry. Deliveries are fulfilled generally within 3-4 business days. Most courier you use will take much longer, and uses the cheaper couriers like USPS etc and duty/tax is payable on delivery.
Considering all the aspect, our service and rate is very reasonable.
Regards
Borderlinx team
Completely irrelevant items are evaluated as 'prohibited item'. Like, windshield wiper blade, auto brake pad, auto diagnostic tool... It will take you to write several emails, sending links of the product, sending the invoice and minimum one week wait so that somebody in the warehouse will look again to the item and tell "Oh yes, this is not a prohibited item". If I was asked a few months ago, I would recommend them but customer service and warehouse team has been failing since a while.
Dear Firat,
We've a change in procedure recently and working on to fine tune the system to avoid such instances going forward. It is being handled on highest priority and we hope to resolve it soon. Our priority is always to make the system smooth and your shopping absolutely seamless. If you can provide your Suite number, we can review t5he matter and try to expedite. Any inconvenience caused meantime is regretted.
Regards,
Borderlinx Team/SB
Gain trust and grow your business with customer reviews.
Borderlinx provides you a shipping mail address in the US and the UK to buy products from EU and USA brands, and ship globally easily at the cheapest cost.
Dear Muhammed,
Apparently the issue has been resolved weeks ago. Truly sorry for the delay which was on account of some backlog we had and difficulty in locating your item. Glad that all was sorted out and like to offer our sincere apologies once again for the inconvenience caused.
Regards,
SB-Borderlinx Team