Delt with them for over a year now before they stared charging me more compared to other companies. Not to talk about their long list of restricted Items which cost me over 300 $ and If you want to ship a prohibited item back it would cost you alot more. Staff is untrained and each employee will give you different opinion on any subject. It's like dealing with police. I remember one time I asked about a battery pack if it can be shipped to my country or no, one guy says yes another says no. Ended up buying it and paying 35$ to ship it to local address. Very slow Customer service. Took them a whole week to solve a single item issue and at the end I was right and item was not prohibited since it's just work out powder. The list goes on And On And On. My advice, Save your Self money and headache And find another company to ship your items these guys are not loyal to their customers. They lost me today and from the ratings here you can see that there is wrong in this company.
I have used this service four times now and the price has always been cheaper than other carriers. I love that they repackage and consolidate packages for me, and there is always a customer service representative available to talk to live.
Hello Allison, We hope this is one of the many amazing shopping experience you will have using Borderlinx services. Happy shopping!
I have two packages with the total value of 43 pounds. Nevertheless Borderlinx charged me with the ridiculously 31 pounds for delivery, they have also charged me another 33 pounds for custom charges. (handling fees + taxes)
In Israel, each of the two packages under 75$ should not be charged for custom, and DHL is not charging handling fees for such amounts.
Please refund those redundant fees.
Dear Mati,
The shipping cost is calculated based on the actual or volumetric weight of the package and is not based on the value of the item. This is how the air freight is calculated.
The first half kilo is the most expensive one for international delivery but the next incremental half kilo is much cheaper. We have sent you an email regarding the shipping cost per half kilo to your email address.
We use DHL express service which fast and reliable service.
In regards to the dutyand tax, duty is calculated based on CIF value (Cost of Goods + Insurance + Freight) not just the value of the item. We have calculated the CIF value for your shipment and it exceeds the limit of USD 75.00 hence, you were charged for the duty and tax. The breakdown charges has been sent to your email.
Best regards,
They have an automated or very cheap 24/7 help desk returns are impossible don't even bother find someone else to ship it or better yet you are probably easy to get a passport then a visa go through a travel agent to find accommodation fly with a doggy airline that looses your bag When you get over there find a partner settle down loose half your stuff (probably less then you would have lossed in the post) pick up your goods that you originally whent over for then board the next flight home. Then dealing with their help desk or using there "automated system"
Dear Jason,
Let me begin with offering our most sincere apologies for the continued delay. As you are already aware, we moved our warehouses in the US earlier this month. The move has resulted in a few operational challenges, which our ground team is working hard to overcome. This has caused significant delays in resolving customer service issues.
This is not the typical customer service experience we offer to our customers. If you could forward your Case ID we can investigate and try to expedite the resolution. Again, please accept our most sincere apologies.
Kind Regards,
Borderlinx Support/SB
Borderlinx - Poor service. They charge a lot and that is not reflective of efficient service. I follow up everyday and all I am told is "sorry I don't know when your package will be shipped." They have your product, take your money for shipping and don't fulfill their end. This does not sounds like a fair trade service but more like a scam raking people good and money and not delivering on their end of the deal. Tired of the run around from their customer service reps. I just want my stuff and so worried I will never get it or by the time they go to ship it its either lost in the mix or damaged. Its so frustrating having to email them everyday for the last 3week and get the same answer that they have no clue when my item will be shipped, I feel like I'm being scammed. Please beware of Borderlinx, I do not recommend them. If you are looking for an honest, transparent, helpful and efficient service please consider going elsewhere.
I used Borderlinx to purchase some stuff from Amazon worth $45. Amazon was costing $ 25 for the intl shipping whereas Borderlinx shipping cost calculator was showing $20. Not a big diff but i wanted to try Borderlinx. This cheat company is now quoting whopping $135 for something worth $45. Customer service is behaving as if it was my mistake to use them. They hold my shipment to ransom now. Customer service is pathetic and gives only standard lines for an answer. Not sure how Amazon could offer $25 for shipment to US to UAE and Borderlinx, which specializes in this field, is asking for $135. IT IS A BIG SCAM! STAY AWAY
Hello Vishal, Firstly our shipping rates are competitive and reasonable. We use DHL to deliver the items which is known for its prompt and hassle free deliveries. Please note that the cost of transporting a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight. http://www.borderlinx.com/pages/faq/volumetric-weight
If you provide the correct inputs in the Cost Calculator tool we have on the website, it should give you a fair estimate. The reason why some customer may get wrong estimate is because they provide the dimensions of the item they want to purchase, rather then the dimensions of the package.
Additionally, our cost include applicable duty/tax and we handle the paperworks and clearance on your behalf. So you do not have to pay anything on delivery. This option is not available with most sellers including Amazon.
We do regret any inconvenience caused to you.
Regards, Borderlinx team
Wow. Amazing. I have no other words to say to borderlinx people. I purchased earbud replacement tips for 30$. You know they are very little and they can be squeezed etc. A 3cm x 3cm x 3cm package can hold up to 200 maybe 300 tips. But well they charged me 26 USD for only 26 tips. I was happy with borderlinx before. But after this I dont think I ll ever use their service again. Also dont waste your time with customer service it is indeed a waste of time.
0871-9789
All my items were delivered to Borderlinx successful but when asked to ship my goods to me, takes forever and till waiting after 2 months... charge high in fees and poor customer service... enough said... I will sue them back my money and my items... AVOID AT ALL COSTS
I bought a bicycle at a cost 138 USD from amazon. Internal shipping cost to my suite is around 98 USD. Estimated shipping to India is around 368 USD. Taxes and duties in india is 138 USD. You can understand. And above all I dont know if I get this in one piece. So buy light weight and low volume occupying items only using borderlinx.
Hello Nagaraju K,
Appreciate your feedback. We would like to clarify that the concept of dimensional or volumetric weight is used across the airfreight industry for international shipments. It's not just DHL or Borderlinx that uses this concept but by all international couriers like FedEx, UPS, USPS etc.
Therefore, The cost of transporting a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight. Further details has been explained on our website - http://www.borderlinx.com/en/pages/faq/volumetric-weight
We advise our customers to use the online cost calculator given on the website for an estimate prior to the purchase. Find the cost calculator here- http://www.borderlinx.com/en/shipping-cost-calculator
Regards, Borderlinx team
I wouldn't encourage anybody to deal with this company. Hidden payments, hike up the estimate price of your items to pay them more and unfulfilled promises (repacking packages), as this was the only thing that encouraged me to buy through them.
Bottom line, try somewhere else because their prices are extraordinary.
This is my first and last time to deal with them.
Dear Fahad,
We would disagree on your claim that there are hidden charges. At Borderlinxm We always believed in transparency and as such all the charges are shown prior to payment with clear breakdown cost. Additionally, we provide online cost calculator to enable you to get estimate prior to purchase so you can plan your shopping better.
Our repacking service is free, however, we do not carry repacking materials beside the DHL pouches being a shipping company and which limit our repacking options. The warehouse will always try to repack and reduce the shipping cost where ever feasible.
If the price of the items is estimated or incorrect, the support is on standby 24/7 to help you with such request in real time. We always encouraged our customers to ensure the prices are correct prior to release as the amount is then declared to customs and is a legal matter. Please be advised we will only estimate the item price incase the seller invoice is missing from the package and we will not know how much the items are.
At Borderlinx, we value our customers and want to provide the best shopping experience which is smooth and prompt. Should the service not be to your expectation we apologize for any inconvenience cuased. We continue to improve and appreciate your feedback.
Regards,
Borderlinx Team
I have been using Borderlinx for some time but I too think that they are getting worse and worse, their shipping costs from the UK are now so ridiculous. I will look for an alternative and stop using them too.
I used Borderlinx once I really needed a laptop from Amazon US. The shipping cost calculator estimation was 90% correct and I kept contacting them through chat asking for everything as my first time using such a service the agents were really helpful and patient. I got my laptop in Egypt within 10 days since I placed my order with Amazon.
Borderlinx support is one of the worst support service and they try to wash their hands of even if they are at fault. Even if you send them a mail on the claims with pictures and everything still they try to wash of their hands citing the original shipper issue. What a crap service. They need to own their trash if they are Bad. Guys be careful with this Shipper.
Hello Selvam, Its sad to know your claim issue was not handled to your satisfaction. All such cases are handled promptly and as per the T&Cs that you agree to during time of registration. Additionally, such incidents are extremely rare with DHL. Any mishandling is therefore regretted. Please share your Suite number so we can investigate the matter. Like to assure you that customer service at Borderlinx is our highest priority. We will not disappoint you.
Regards, Borderlinx team
As a first time customer I can tell you my initial experience was HORRIBLE. I was on the look out for a rare putter and bought one on ebay - only to discover they didn't ship to Canada. I had it shipped to Borderlix and paid an ungodly sum of 55$ to ship it to me. While I realize this is the cost of doing business - the item arrived broken in two.
The result - a putter I can't return or use (can't even fix it) and a request for refund - where borderlinx paid me 51$ instead of the 85$ it cost me for the item I can't return, shipping.
Well played borderlinx - your policy of refunding less than the value of the item YOU destroyed is disappointing.
I would find alternative methods as they are not reliable or responsible for your items.
Buyer Beware.
Hello Steve, Its unfortunate the item was received damaged, though DHL is otherwise a very reliable and prompt service provider. Borderlinx provide SafetyLinx opt-in protection for your goods in transit from our hub to you. It provides the assurance and peace of mind that your purchases are protected in the event of loss or damage in transit. Unfortunately, your shipment was not insured and hence DHL liability claim was filed and compensated as per their T&Cs. We encourage you to opt-in for insurance in future at a small premium.
Regret the inconvenience caused to you.
It is total crap. They repeatedly ask for the same information, insist that their address format works on a site when it really doesn't. Then, they insist that they tried it and it works when in fact the only way to see if it really works is to place a complete order. Then they say that the items have been delivered when they haven't. It is horrible - it may be cheaper, but it is not work the bloody headaches and the hours wasted trying to get to the bottom of their misinformation.
Brilliant idea and perfect service every single time! I used the Concierge service, since the merchant wasnt accepting international cards.my order was placed within 24hours and within 3 days it was already in my suite. I was also expecting for another shipment to arrive- it seems the merchant's invoice was missing, so the value was estimated. I received the email informing me that the invoice was missing, I contacted live chat and they updated the cost for me. Overall, great experience! Thank you Borderlinx!
I dealt with Aramex shop and ship for many years and I had never faced this problems that I faced with Borderlinx, I was really frustrated from their attitude, i ordered a branded perfume from Amazon and suddenly I discoverd that it is prohibited to be shipped, they gave me the usual three choices and shipping back to Amazon will cost double the price of the perfume! Their customer chat agent was not good at all, ( Ruhul) he has nothing to say but this is our policy, as if we are stupid people. So it ended up by disposal of my perfume, maybe to one lucky person there! As if they are forcing for disposal of the item by putting high shipping rates. I will clear everything and will not deal with them again.
Dear MRT,
We regret you were in this difficult situation. We do not have license to deal with Hazardous items, and as such cannot ship anything that is considered Hazardous/Flammable as per IATA regulation.
Therefore, we have clearly listed that we cannot ship Perfume from our Hubs (US, Germany & HK), but do have the authority from UK Hub to some select countries.
Please refer our prohibition list here- http://www.borderlinx.com/en/pages/faq/prohibited
We expect that our customers will review the basic policy to avoid similar situations. There is absolutely no discrepancy in the policy or procedure we have in placed. We have tried to make it as simple and transparent as we can. Regret though if you still have confusion and that you had to dispose the items.
Apologies for the inconvenience caused.
Regards
Borderlinx Support
Purchased an item to be delivered to australia. Estimate was $40. Once it arrived to be sent the cost was quoted as $200. Then we arranged for the item to be sent to a US address. Quoted $35 then after we paid were told they made a mistake and it will be $167. The original shipping cost was $13 to send it there.
Would suggest everyone avoid borderlinx
Dear Shelley, We are definitely not a scam. Some customers end up in similar situation because they do not consider the dimensions of the package in which the items will be delivered by the merchant. As you are aware in airlines, they consider both the real/dead weight and the volumetric/dimensional weight. The heavier weight will then be used to calculate the shipping fee. This is not only our way of calculating the shipping cost, but the industry standard. You can check with any international courier. Additionally, if you put the updated dimensions and weight of your package, the online cost calculator given on the website will result similar landing cost, which is not much different then actual cost applied.
We regret though that you find the shipping cost on the higher side. The return fee's are standard charges, but for over sized packages, the local shipping may be higher based on the cost it involved. However, customer can always arrange pick-up, or provide prepaid return label and they will not be charged the shipping fee.
We regret the inconvenience caused.
Regards
Borderlinx Team
Borderlinx failed to deliver my aftershave and cologne because there dangerous they did not disclose this when I registered with them and they did not offer a solution only fees to ship them back to vendors.
Dear John,
We regret to know your items couldn't be shipped. We have tried to make the lists as complete as possible, but they are not necessarily exhaustive.
Our prohibited listing under Explosive, Toxic and Dangerous products, clearly mentions ''Colognes' and 'Aftershave lotion'. Please refer the link given on the website-
http://www.borderlinx.com/en/pages/faq/prohibited
We advise that you the listing prior to purchase and incase of any doubt you can contact our support team available 24/7.
Apologies for the inconvenience caused.
Regards,
Borderlinx Team
Shipment order (*******) released on 7 Oct 2017 for 4 parcels. Only 3 parcels sent out after 1 week delay. As of now, the last parcel is still in the warehouse and unaccounted for. Checked with Customer service everyday, and all I got was standard answer of backlog and waiting for warehouse to get back to them.
Paid premium for 2-3days shipment, all i got was 2-3 weeks delay instead.
Very disaapointed with borderlinx.
Overview
Borderlinx has a rating of 1.9 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Borderlinx most frequently mention customer service, live chat and tracking number. Borderlinx ranks 366th among Shipping sites.
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Dear Sayed, The battery policy keep changing as regulated by IATA and which is not in our control. Before we were able to ship the batteries below 100 WH, not its completely restricted under the new regulation. The policy applies across the airlines industry and not limited to Borderlinx. We are in the process of updating the new battery policy on the website itself for everyone's reference and to avoid similar situation.
We regret if your experience was not that great. We advise that you check the item prior to purchase and the support team will be happy to assist.
Regards
Borderlinx Team