Borderlinx

Borderlinx have stolen my items, and probably tens of thousands of others too. I was not notified of the US Hub suspension, so I could was not aware of having to retrieve my packages by 20 May 2018, nor were a number of other Australians I'm now finding. Many more people are totally unaware right now of what has happened, as Borderlinx are continuing to issue automated emails regarding packages to be released, as though nothing is wrong. As soon as you complain, they remove the records of your shipments and they all say, "sorry for the inconvenience, they were treated as abandoned". There needs to be a class action for litigation against this company, otherwise we will not receive any compensation.

Waste of money ( shipping value is 3 times more than estimated cost even doubled the product value)
Waste of time ( Almost 2 weeks and my parcels are missed even i had 2 items in my account that doesn't belong to me!)
Customer service ( Nice words, but they do nothing, tomorrow tomorrow sorry sir sorry sorry)

Conclusion,
Don't use unless you have no problem to lose money and time.

Even if you have a dispute with your courier service you should make an effort to look for alternative solution quickly and keep your customers updated on the status. I chatted with your representative 3 times in a span of 3 weeks after waiting for a week for an update on when my items will be shipped. In each conversation I was told that it will be shipped by end week but by the following week when I enquired I was told that it will be shipped by end week. In my last chat a week ago I was told to continue being patient but still no news on when my items will be shipped. I authorized the release of my shipment on 6 June. It is now 11 July and Ive still not been informed despite asking 3 times on when my shipment will be shipped. I am extremely disappointed with Borderlinx and will not even consider using you as my overseas courier service even after you resolve your dispute.

Hello,

This company Borderlinx is a big SCAM. Should be given negative rating not even 1.! After taking my order and shipping charges, they did not replied and after few days I received an email stating that US hub is closing. We will not ship the order after certain date. I shipped my order from my suite before time, then after few days I received and email that my parcel has ben LOST! And you can raise the request for refund and you will get in 45 days.

Its been more than 70 days now! I have been chasing them regularly but all support agents are fake! They have taken my parcel and not giving anyyy refund.!

Its SCAM please beware. Trust pilot should mark this company as a SCAM..

If you have packages stranded in their warehouses (as in my case) you can lose all hope of getting them back. They closed the UK warehouse 3 weeks ago, they applied for bankruptcy in the US since June 13 (case # 2:18-bk-*******, Washington Western Bankruptcy Court), and the last man standing in the chat box (Mohammed Taha) decided to stop lying this week and is plainly stating that there is no hope for us to finally get those packages. I guess they already disposed of all that merchandise, and of course they will never pay back for it nor for the shipping costs they eagerly charged even after suspending their services. TIP: you can try to get shipping costs back from Visa by claiming for services not rendered.

It's hard to find any information about what's been happening with borderlinx at its UK/Germany/HK sites, but the website is now down (10 June AEST), so there's simply no way to monitor the situation. It's insane that our packages will be forfeited, it's a horrible outcome, and shows how illusory 'protection' is in this freight forwarding game. I count myself lucky that the monetary consequences are modest, though my purchases were hard to find items. Good luck to all trying to recover from borderlinx!

I logged in to find the item was no longer available to ship as there US warehouse had ceased to operate and we not notified in anyway. After contacting them we were advised that all items that weren't shipped prior to the 20th of May 2018 was abandoned and surrounded to the company.

We missed this apparent deadline by one day and like many believe this is theft and we now consider our items stolen and will report this to the proper authorities.

I recently had a parcel sent from Amazon US to Borderlinx and once Borderlinx received it they said it couldn't be sent to me as it didn't meet there parcel sizes or weight and would get back to me with a fix (I was happy to pay more for postage etc). After a week or so I hadn't heard anything so i got onto their live chat. I was told it can only be sent back to the original seller as their US warehouse has now been closed down (the parcel arrived well before this closure date).

I now have to pay them to reship back to Amazon US in the hope I get a refund (but they were nice enough to offer waiving their $20 admin fee).
I told them they can keep the parcel as I just don't trust the chances of getting a refund and losing even more money.

In my defence, the parcel was just 4x plastic hand reels for small cables. Lightweight and small in size so I find it hard to believe that they were over the size or weight maximum.

Total waste of time and money

I have used another US-based forwarding company before and I can confidently say that Borderlinx provided much better services at much lower costs; there are no registeration fees, no storage fees for 30 days. I ordered a number of shirts from five separate stores and released all at once, so this was consolidated in one tracking number(which saved me first half kilo charges) that arrived to me in perfect condition. But, above everything else, what I value the most is the exceptional customer service delivered by Anand. He patiently and heartily responded to my questions and requests in a timely manner; I felt like communicating with a friend that is genuinely concerned about your needs and trying his best to help you. Bravo!

Completely irrelevant items are evaluated as 'prohibited item'. Like, windshield wiper blade, auto brake pad, auto diagnostic tool... It will take you to write several emails, sending links of the product, sending the invoice and minimum one week wait so that somebody in the warehouse will look again to the item and tell "Oh yes, this is not a prohibited item". If I was asked a few months ago, I would recommend them but customer service and warehouse team has been failing since a while.