- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
We have been purchasing various spare parts for our company cars (heavy duty trucks, light trucks and passenger cars). Out of almost 30 orders, there is no shipment making me sad. Fixed DHL shipment rate up to 30 kg, dedicated customer support from co-owner Andrei, very good prices for European vehicles, fast shipping... Andrei's title is "customer happiness engineer". Yes, I agree with him.
Only thing I have no idea is the return process because it was never required to return any item.
Completely irrelevant items are evaluated as 'prohibited item'. Like, windshield wiper blade, auto brake pad, auto diagnostic tool... It will take you to write several emails, sending links of the product, sending the invoice and minimum one week wait so that somebody in the warehouse will look again to the item and tell "Oh yes, this is not a prohibited item". If I was asked a few months ago, I would recommend them but customer service and warehouse team has been failing since a while.
Dear Firat,
We've a change in procedure recently and working on to fine tune the system to avoid such instances going forward. It is being handled on highest priority and we hope to resolve it soon. Our priority is always to make the system smooth and your shopping absolutely seamless. If you can provide your Suite number, we can review t5he matter and try to expedite. Any inconvenience caused meantime is regretted.
Regards,
Borderlinx Team/SB
FIRAT hasn’t received any thanks yous.
FIRAT doesn’t have any fans yet.
FIRAT isn’t following anybody yet.
Empty.
Hello Sirat. Thank you for being our customer!