Rosniati S.

Even if you have a dispute with your courier service you should make an effort to look for alternative solution quickly and keep your customers updated on the status. I chatted with your representative 3 times in a span of 3 weeks after waiting for a week for an update on when my items will be shipped. In each conversation I was told that it will be shipped by end week but by the following week when I enquired I was told that it will be shipped by end week. In my last chat a week ago I was told to continue being patient but still no news on when my items will be shipped. I authorized the release of my shipment on 6 June. It is now 11 July and Ive still not been informed despite asking 3 times on when my shipment will be shipped. I am extremely disappointed with Borderlinx and will not even consider using you as my overseas courier service even after you resolve your dispute.