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Borderfree Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily due to severe delays in order fulfillment and inadequate customer support. Many customers report frustrations over unresponsive communication channels and unresolved issues regarding refunds and returns. While some express appreciation for the products themselves, these positive sentiments are overshadowed by the overall negative experience with shipping services, particularly through Borderfree. The recurring theme of poor service and lack of accountability suggests a pressing need for the company to enhance its customer service approach and streamline its order processing to rebuild trust and improve customer satisfaction.
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It's a scam - don't order from them!
It's a scam - don't order from them!
It's a scam - don't order from them!
Sorry...
It's a scam - don't order from them!
It's a scam - don't order from them!
It's a scam - don't order from them!
Those folks are so unprofessional that it would be funny if it wasn't sad. Ordered an order from target, paid shipment and taxes upfront. The shipment got stuck in the local customs due to badly made documentation and incorrectly calculated taxes paid upfront. Instead of dealing with that or at least acknowledge me that there a problem they just returned the shipment back to US. Now I am left with my pants down without a present to my brother.
What is the point of the free shipping campaign with Target if Borderfree gets so much negative feedback and loss of credibility.
I spent hours looking for items I wanted to buy and they shamly cancelled my order with no explanation! Just wrote me an email that the order was cancelled almost two weeks after placing the order!
Don't buy from borderfree unless you'd like to wait two weeks for a cancellation mail!
Shame Shame Shame Shame Shame Shame Shame Shame Shame Shame Shame Shame Shame Shame Shame Shame Shame Shame
Delays or cancellations - that's the service you'll get. If you complain, they tell you its the merchant (target) fault
Invented a Target promotion of free shipping to Israel and after spending hours looking for the items I wanted to buy, they shamly cancelled my order!
Won't buy from borderfree or from target again!
Cancelling ordered with no reason.
Can not complete a simple order.
AVOID AT ALL COSTS.
Spend a few dollars and get better service somewhere else.
My package stak and when I tried to sent an email for them of course that I didn't get answers.
I pay a lot of money for my purchase and I don't get it!
I bougth a snes mini and they $#*!ing cancelled it.
I guess they are just going to resale it for more than the retails price. What a bunch of thieves
Look if a retailer you want to buy from uses this company Id advise you to run like your life depended on it! Im so fed up I cant go into a long essay of what happened to me but know this, 3 months after my order was placed and having returned the item which was delivered 1 month late and damaged I am still waiting for my money back, luckily I completed the original purchase with Paypal so Im sure in the end they at least will step up to the plate and take care of this but its been a long hard road, border free will lie and do whatever they have to in order not to take responsibility for anything and they sure dont even want to contemplate giving you your money back! Stay very well clear of these people.
No service, no responsibility, no interest in delivering your order. When contacted, manger was on break and could not be reached. Only US phone numbers provided.
I read this negative reviews after I ordered from Nordstorm. I was afraid that I couldn't receive the shipment but it finally delivered to me today, although it took over 2 weeks, but i understand this as the shipment has to be delivered to borderfree first and it tool time for customs clearance.
The package was not good but I am not sure if this was done by Nordstorm or borderfree.
I ordered from a makeup store based out of Chicago. My order is coming to Toronto. It's been over 2 weeks since I ordered my cosmetics. The Borderfree website says 'no order'. I'm getting scared. They've already billed my MasterCard, so I'm concerned that it is LOST.
All these negative reviews made me scared I wouldn't get my order, or that I'd have to deal with a bunch of nonsense. But, although the package sat in "Preparing Package" for 5 days, which didn't help my anxiety, Borderfree did move the package along to the international courier and my package arrived in 8 days. This is actually a pretty excellent shipping time from US to Canada. I'm happy.
I got my items shipped fast & easy! No items were broken + no issues. For sure will be using borderfree again!
I hope they will close soon. They took the money and offer no service at all. Told me a lot of things I already know. Repeat the actions I took by myself.
USELESS!
I am praying I get my order. I shopped today from Target. With such negative reviews am starting to worry. From UAE
Worst shipping ever. They take no responsibility for my item that had gone missing. In addtion, the service was awful. From now which ever merchant use Borderfree I'm never going to order. I will spread the word.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members