Boost MobileReviews 1,034

I have to upgrade my phone due to being on a 3G network. After being with Boost over 12 years.
I purchased a new phone directly from Boost. After going to a store location and spending 2 hours there AND calling customer service 4 times over a 3 week period. They tell me my phone can not be activated. And they refuse to take the return.
Each time I spoke to a representative they tell me they are sending the issue to "escalations". I have NOT received any communications from such a department. Who knows if "escalations" really exist.
WORST CUSTOMER SERVICE EXPERIENCE!

I had boost mobile since 2014 with the same number. Everything was great until tmobile took over. I installed tmobile sim card in November and in less than a week they cut off my unlimited data and my 30gig hotspot was all gone and I was cut off from all data. Since then I have switched to straight talk. This phone carrier is terrible.

This company, and its independent stores, all are the worst you'll find, they try grab as much money from you, so you stay with them. Even a cheap monthly, excuse me, yearly plan, isn't any good if it isn't working, most local stores offer crappy service, are open when they decide to come there. Again never, ever fool with this company, even carriers that are smaller offer better service. Also they're coverage, way overrated.

Where do I start. The company is not what it use to be. I've been with boost for 10 years give or take. It all started when I had to do the stupid upgrade. I ordered a phone tried to change the number. But have my old number transferred to another carrier. But keep my Boost account active. We'll let's just say after talking with at least 8 different people nothing was accomplished. I paid my 80 dollars for this month and they canceled my account. They gave me a number for the new phone and turn it off. I called to get it turn back on, but they had the nerve to tell me I would have to pay an activation fee of 67 dollars. I just paid 80. I'm done good luck with them. I asked for Corporate and got hung up on more than once. Customer Service Sucks.

I was told they put a glass cover on my phone to keep it from shattering my screen if I dropped it... I dropped it and took it back to boost to remove the screen and apparently try they never put one on. He asked me if I wanted a new phone... but I would have to pay for it! I won't continue woth this service and would not advise any one else to get it!

Sold me near obsolete phones, got rid of the 3G service they sold me and then didn't unlock the phones so I could go elsewhere. Buyer be where with these clowns.

Boost mobile and the people that work for them have been saying "5G is here!" for quite some time. I have not seen 5G on my toolbar yet. Since I replaced my sim card for the free"5G" card, my phone is running slower, many more ads pop up, probably the only reason for the sim card switch.
I requested the new card three times before I finally received it. I went to three different stores and asked for the new card they tried to charge from $12 to $37 for the swap and I was asked to show them the ad on the Boost site, I walked out.
It was almost a month before I could use the service. I bought the phone and was told to call customer service to activate the the phone after two hours of troubleshooting, the attendant sent me home to call customer service, two days later I took the phone back to the store, still with no service, I left the phone there and five days later, still no service but sent home to fend for myself again. A competent friend was able to complete the activation. I was given true unlimited data service at $40 a month for life but with the new 5G service the lifetime agreement was not in my file and either I pay $50/mo with a cap on data or my service would be terminated. I asked to speak with a supervisor, I did not get to speak with anyone, I was put on hold and left. Anyone had that happen? It's only my opinion that Boost management has instructed and trained the reps to fend off anticipated problems with loyal customers. I don't care to go into any more of the many complaints I have with Boost. I don't care to associate or do business with liars. 1.3 star customer rating tells the truth about Boost management values. It's only my opinion, the lone customer.
The joke is on you Boost, I'm leaving.

Had to get grandson new phone my insurance gharged me more than it was to buy the same phone which was a piece of crap screen went black second day he had of course had to call boost got no satisfaction from them i i got was what did you do to phone i and my son have been a faith full boost customer for years but in the last few years nothing but trouble so we switched to Cricket a lot nicer group of people to deal so that means boost lost 6 customers at one time i hope they are happy they

wont have to deal with us any longer i am sure glad that i dont have to deal with them and there nasty attitude

Me and my husband had an amazing experience at boost mobile on westnedge in Kalamazoo Michigan yesterday the man Aaron that was there was very kind fast and just downright an awesome person to spend our time with he balanced through 4 different customers at the same time while working by himself and not one of us got frustrated with him because of how he handled it I definitely recommend Aaron that's for sure

My sister purchased 2 phones with sim cards over 2 months ago was only able to activate 1 calling results in them saying either the phone will work in 3 days or they will call back the next day. They never call back she has been on the phone with them for hours with no results. She needs the phone for work. As it's past 30 days that won't take a return I will not recommend them to anyone.

Hello, can you help me with a problem I had in a store in Orlando FL, I bought a phone on 02-28-2022 and I came with charging problems. According to the policies, I have a 7-day guarantee for the store and the manager did not want to solve the problem and gave me very bad attention. Her name is Wendy. The address of the store is 2148 whisper lakes blvd orlando, fl *******, the manager wendy disrespected me and did not want to help me with my guarantee and I only had two days of having bought it.

My phone number *******328

I was told by boost that I will be able to get a free phone, I got an email and a text about the free phone I went to 7 diffirent stores in my area and beyond wasting time and money and gas none of the stores would grant me the phone and I called and some woman said for the problems you are having I will send you the phone, but never got it, called customer service and explained the problem and they do not care it was a store issue not their problem. I am shopping for another cell service company

I paid for a phone that was never delivered, I jumped through all the hoops boost mobile sent me through and now they have my money, ups delivery has paid them for lost phone so they have that as well and I still have no phone. Boost $600 now, me no phone.

I have been a customer for 10 years. I upgraded my SIM as instructed and ran into a problem that rendered my phone unusable. I was told they would open a ticket, and would be resolved in 48-72 hours. Then 4 days later I was informed those were "working hours". Then I was told there was no ticket. 6 day in and still no phone, and no resolution. But hey the rep will continuously give you the scripted "we apologize for... Blah Blah Blah"; they all know that statement word for word.

Save your time, money and frustrations Boost mobile show's total lack of customer service skill, and they really don't give a $#*!s!
Next... Shop elsewhere.

Customer service is terrible. They will tell you what ever they think you want to hear to get you off phone chat or out of the store. They never do what they say. Service is junk since the change took place phone and service no longer works. Only gave a 1 star because I was forced to give at least 1 star.

My husband got an email for a new thing Boost is offering. To finance a new phone and Boost Up. I called to ask if I could do that. I pay for 5 plans for my family and bought numerous phones over the past 15 years. I was with Virgin Mobile, who are now Boost. With them I paid $35 a month but reduced to $30 if you do automatic pay, which I do. Boost took over and my plan is $30, as they honored VM plan cost. I was told no I can't finance a new phone and Boost Up because I don't pay $35. If I go to a $35 plan I would still have to have good standing account for 12 months to be able to get the Boost Up deal. My auto pymts x 5 mean nothing x 15 years. All over $5. Absolutely ridiculous. I am looking into other carriers now that I am so angry.

This is a fraud with insurance! This is a scam I've been paying insurance for 3 years every month, I finally broken my phone. I need a replacement and they're refuse to help me! The gentleman was insisting that I give him a specific date when I broke the phone I couldn't remember! So I said any day just to give him a date. But I called previously two weeks ago to get a replacement phone! I didn't have the money at the time to pay for the replacement phone so I waited until I had the money! Then called back! They're using excuse, that I gave them the wrong date? So now I'm not eligible to get a replacement phone wow! Can you believe this even though I pay insurance every month on these phones they're telling me I cannot get a phone this is stealing people's money what is the point of having insurance if we can't use it? What does it matter about the time and date that I broke the phone you guys are receiving in my insurance money every month regardless, the pandemic must really have these companies in a tough situation if they got a steal people's insurance money for their phones! I feel like I've been treated like I'm lying like I'm a thief like I'm pulling some type of scam when I'm paying for insurance, what do I need to lie for? I'm paying for it anyway! Stop treating people like they're stealing when they're actually paying for their stuff! You're stealing from us and you guys need to stop it! I'm a single father with two kids I pay my taxes! Want to pay my little money and get my phone actually I should get a free phone for paying insurance for as long as I have! You guys should be ashamed of yourself, this is low down and dirty this is filthy this is grimy this is petty!