Boost MobileReviews 1,035

IM NOT LIKING THIS SEVICE NOMORE YALL ARE VERY RUDE TO LOYAL CUSTOMER IVE BEEN WITH BOOST MOBILE ABOUT 10 to 20 years and NOW YALL SERVICES ARE Terrible and I hate here

I was only with Boost a couple of months because they cheated me out of my 5g data by hiking up my usage.

I paid for the unlimited data plan. I soon found out that 'unlimited' meant 30 GB of 5G. However, they started slowing it at 20 GB.

My new month started yesterday on the June 15,2023. I went to the Boost app to pay but it showed that I had already used about 5 GB which was a lie. The next page on the app showed I had used about 10 GB. My phone showed only 792 MB had been used. Today,I called Boost customer service and the agent claimed I had used 5GB in less than 24 hours. I asked her to reset my usage because my phone showed only 792 MB. She refused. I asked for a supervisor but the CSR said none were available. I told her fraud was a crime. I asked for a supervisor to call me. CSR asked me if I had paid yet. I said, No. About an hour later, my service was suspended.

*When I added photo, I noticed it shows I only have 25 days left. Today is June 16,2023. My plan reset yesterday. There should be 29 days left.

Fui a la tienda de Boost mobile que esta en la Calle de Florida de Hemet, Ca y me vendieron un chip, que supuestamente me lo activaron, sali de la tienda porque la persona que me atendio, me dijo que a veces tardaba, pero que en una hora estaria listo, paso la hora y tuve que regresar a la tienda y me dijo que no se podia activar porque el telefono que lleve tal vez estaba bloqueado. Le dije que preferia cancear y me contesto que no habia "refund", le pregunte que en donde estaba el letrero que lo indicara y me dijo que en su sistema...jajaja acaso soy tonta y no pude al menos imaginar que en su sistema decia eso?...Aparte de grosero es estupido. Yo creo que estan acostumbrados a enganar, Quiero cancelar y no encuentro en los telefonos que marca, la opcion para hacerlo. Ya basta de abuso.

They took $97 which is my bill out of my account three times. It gets better. Then they shut my phone off because I did not pay them. I thought I had everything fixed talk to him got my money refunded. Next month they shut my phone off said I owe them money but my account has $107 credit. Make that make sense. Will be the last money they ever get from me in life. I sent a screenshot. I had $107 my bill is 97 they shut my phone off really.

I was cut off permanently for a number boost says I was calling but not once provided the number that was in question then they sent me another message telling me my phone bill wasn't paid when it's on my bank statement and a customer service rep at the 800 number could see my bill was paid I called a 385 area code number which is in Utah salt lake city but no one I mean no picked up the phone and explained nothing to me customer service everytime I called and explained the text messages I was receiving every rep could not see in the system what I was speaking about so how and why would I believe any of this was true if customer service couldn't explain or could provide any information it was always I don't see what u are talking about then to cut me permanently and refuse to return my money back for a bill I just paid on the 4 th of June it's due date is wrong boost needs to be investigated by the government and what they are doing to their customers and I will file a claim dish been a boost customer for 20 years unbelievable then when I go into the store and explain to a boost rep what just happened I explain the only long distance number I every called was my prayer line number which is a Utah salt lake city number area code 385 the rep tells me you are the 12 customer who came in the week that got cut off for calling a prayer service unbelievable if being Gods child and worshipping my father is a problem for boost mobile who is now own by dish network then I will no longer want to give you my money

We have been with Boost for years and now are looking for a new
Carrier. My husband was out if work for about a month due to an injury at work. I was unsure how long he would be home and collecting workers comp so I made my June payment on May 30. A week or 2 later I received an alert that payment was due so not thinking I made a payment. When I realized I made an overpayment I called them. They immediately refunded the $60 overpayment. And I next received $30 which was listed confusingly as a Boost return payment of $30. And it looked as if it was a debit not a credit. I have been on the phone with them for 3 days. My husband spoke to a woman who he could barely understand and all she kept saying was "disregard the alert if you made payment" the bottom line is they still owe me $30! And I shouldn't have to keep fighting with them over it

I recently tried boost for a mobile hotspot because I'm in a rural area. The hotspot was fine but I needed more data so I bought an add on. Customer service said "it's a known issue and please give it 24 to 48 hours". Three weeks later my month reset and there was my add on. New month, same problem. I talked to no less than 6 people and I'm pretty sure they only work off of a script because they always say the same thing. I DO NOT RECOMMEND BOOST. Luckily for them I dealt with nomad before so boost is only the 2nd worst Internet company I've ever dealt with

Getting rid of the boost up phone financing program was the worst decision to make there are a lot of people who's only option of getting a new phone was to finance it. BAD MOVE!

This company is the worst cell phone internet company I have ever dealt with in my life I paid for additional data that I never received was told every day that it would be another 24 hours without the data for them to put it on my account,they never did. Then was told that it would take another 72 hours to get a refund for the money that I paid for the extra data that I never received. The customer service is horrible The people you speak to care less what the issues you are having All they do is type in chat that it will be fixed within 24 hours over and over and over. Run from this company do not think about using this company if you want anything reputable to happen! Just a bunch of crooks!

I have been with boost for over 10 yrs and these changes are ridiculous I will be moving service asap now yu pay yur bill and still data not restored for a whole other 24 hrs that's bull bye boost!

My hotspot data was close to running out and I needed it so I bought an extra five gigabytes or at least I thought I did, but when it didn't come on and I talked to customer service they said that it's only applicable to high speed data, despite the fact that their website says that's the five gigabytes can be applied to either high speed data or hotspot. After that lie, the customer service supervisor said I should upgrade to the $60 plan which has 30 GB of hotspot. And so I did. What did I receive for the extra money that I paid? Absolutely nothing. They never could get the hotspot on and though I was promised a refund, when I went to check its status no such thing had been applied for.

I'm currently on day 12 of trying to get my phone on. I was supposed to receive a great phone, cheaper bill, etc. When switching to boost. And bringing my number. Like most carriers advertise. I did this online. Because the ad was on FB
I paid my month up front and fees. And was told my phone would arrive in about a day. They had me give them my number and account number from other provider. Which of course ended my service with that company.
It took 5-6 days to receive a much cheaper phone than promised. And everyday since I received the phone. For 12 days now. It's a different reason it can't be activated.
All while playing various games. Such as Pete and repeat.
They win. They can keep the 100+ dollars. But the part that hurts. That number has been my business phone for well over a decade.

Cant obtain call records for insurance purposes big flop do not recommend. This service is terrible.

Where is my $200 gift card? It's be almost 6 months.still no gift card. 3 month services was up April 6.I made all payments on time.

I've been a loyal customer of the same cell service since 2012. Since Dish Wireless purchased my previous carrier in 2020, I've had nothing but problems with this company. I was treated like my long-time business didn't matter. I was forced to purchase a new phone when the merger happened, despite the fact my brand-new phone was compatible. I was forced to pay for sim-card insertion when anyone with two brain cells could perform that task, and then when I was finally fed up with up enough to leave, when I tried to port my number to a new service provider, I had to fight for it and threaten to sue in order to do so. I haven't such terrible experiences with a company in quite some time. They treat their customers like their business with them doesn't matter, and their practices seem incredibly shady. This company caused me so much stress in the past few years that I truly hope they fail as a business. If you can afford better service, don't go anywhere near Boost.

Worst company to deal with. Cut my service off due to some error with customers who signed up this year before a certain date; many other customers experiencing issues with connection. No explanantions. No ability to make/receive phone calls or texts for days. Worst customer service. Everyone had a different response and they gave me the real run-around. Representative at one of the locations stated that the customer service team doesn't get paid well and are from other countries. He explained that they didn't know what they were talking about when they made me go in-person to a location and refused to provide me with the information that I needed to cancel my account and switch to a different carrier. Once I switched carriers, they delayed the transfer because their support system is so poor, I had to receive a temporary phone number from my new carrier until they transferred my information. Horrible experience while being a customer and horrible experience while I was removing myself as a customer. Run far away from this company.

Talked to two representatives and a supervisor and none of them could wrap their head around a simple problem: my contract is for 10G a month, but on Day 1 of the month it says I've already spent 5G. That is impossible. I started with Virgin 5 years ago and not once did I run out of data. My phone usage has not changed, but as soon as Boost took over I run out of data 2 weeks into the month every month. Customer Support is beyond useless. For the love of god do not use Boost under any circumstances.

I'm not even a Boost Mobile customer, but because of your current radio spot, you get a one-star rating. The guys that do the ring-a-ding-ding radio spot are like listening to nails scratching a chalkboard. You apparently didn't utilize a focus group for this ad.

By the way, your prices look great, but your rating is terrible.