Boost Mobile

Do not get boost in Minnesota.
They drop calls.
You don't get calls.
The internet is the worse.
There is not a day that goes by that my blood pressure isn't raised due to this phone company.
I've been to the boost store in person many of times to complain.
It's always the same line they give me.
The satellite in the sky is on over drive that's why you have bad service.
I personally would say they do not have enough towers to be in Minnesota.
So much so my local boost store has a eviction notice on the door.
I can't go complain no more.
But I can get a new phone company.
Do not get boost in Minnesota

Virgin accounts were NOT grandfathered and rates were doubled for pay as you go. Boost refused to reimburse our 2 Virgin accounts with stored credits of almost $800. The account transition was fraudulent and very misleading in my opinion.

Somehow they switched my plan and they have 16 year olds,running customer service, they all reading from the same script, they offer no solution only keep payout or don't, after being a customer for 5 year's,yeah I swichting networks

They love to send notifications about your bill and things like that in a language that you don't even have set up to your account. And then when you call in about this ordeal they don't even bother to try and fix their mistake. If the owner of boost Mobile does not want to lose my money come I suggest he or she fixes this immediately! I am a very unsatisfied customer of boost Mobile so far. I strongly recommend that you stay away from Boost Mobile. They will NEVER fix their own mistakes.

I hope this helps others. If you buy a phone from Boost Mobile, pay it off, AND have had service with them for more than a year, your phone is STILL not able to be unlocked. You heard that right, you OWN the phone and for a whole year after the original purchase date you cannot move that phone to a new carrier. I've been with Boost Mobile since 2010 consecutively, every month (who can say that?!) and they refused to bend that rule. Instead, they strong-armed me into shutting up by bullying me on the phone, and made me cry. A55H0les! Don't let them scam you into an implied contract for a year; buy a phone somewhere else.

*ATTENTION *
If you are with Boost/Dish I advise you to get away from them for they are horrible. Changing billing due date without notifying customers. When contacting cs they tell you it nothing they can do so therefore your due date will change every month. My bill has always been due on the 21st of every month got up this morning phone is off was told my bill is due on the 19th without even be notified. This is messy and unfair to customers. Always paid my bill on time. This isn't the only issue for there are many since Dish have taking over.

I paid my bill on the 28th of June. It's now July 6th and I still can not use my phone. They are also giving me the run around on a new sim that might fix he issue. Customer support needs training, they have no knowledge on the service at all

Where do I start. The company is not what it use to be. I've been with boost for 10 years give or take. It all started when I had to do the stupid upgrade. I ordered a phone tried to change the number. But have my old number transferred to another carrier. But keep my Boost account active. We'll let's just say after talking with at least 8 different people nothing was accomplished. I paid my 80 dollars for this month and they canceled my account. They gave me a number for the new phone and turn it off. I called to get it turn back on, but they had the nerve to tell me I would have to pay an activation fee of 67 dollars. I just paid 80. I'm done good luck with them. I asked for Corporate and got hung up on more than once. Customer Service Sucks.

They only care about the money, and they don't care about the customer. They don't listen. They make you repeat yourself multiple times. They don't transfer you to management if you ask. When managers are nice when they want to be, unless you get a good one like George. Or Michael. But two out of the many reps that we talk to ourselves. We talked about 30 reps & Ron is so rude he sucks that manager and kathy don't care

Ordered a phone from Boost Mobile through their customer service department on 11/8/2022. Was informed I would receive the order number through my email. Never received the email, confirmation number or text. Called Boost and I would receive the email in 48 hours. Nothing. On November 14, still no phone, confirmation number or text, however, Boost had already debited my checking account. I called almost every day, only told an investigation was being performed. Asked for a refund. As of 11/24, no phone or refund. Phone arrived on 11/28. I don't want the phone now, but have to wait another 2-4 days to receive a return label, which wasn't included in, or with the package
Total nightmare dealing with Boost Mobile
Box never opened. Boost Mobile has lost me as a customer, after nearly 7 years as a loyal customer. Beware of their horrible customer service and non-english speaking representatives.

I'm not even a Boost Mobile customer, but because of your current radio spot, you get a one-star rating. The guys that do the ring-a-ding-ding radio spot are like listening to nails scratching a chalkboard. You apparently didn't utilize a focus group for this ad.

By the way, your prices look great, but your rating is terrible.

Very dishonest company and workers. The service is terrible for months they collected my money and terrible service call keeps dropping, no internet, no service, calls keep dropping, could not hear anything on the other line, calls just wouldn't go through. My calls went straight to voice-mail. They charged my account when I had a balance trying to keep me. It was terrible experience. I usually settle with a phone company for years but recently no I can't service is terrible and almost everyone don't speak fluent English to understand what you saying to them. They were refusing to return my money and use the balance on my account trying to hold pr confine me to the company longer. Find another company its not worth it.

I ordered a phone and expedited delivery which was 1-3 days. They then told me it would arrive when no one would be home for over a week, and refused to tell me whether the matter was cancelled or not - even though the phone had not yet been processed. If it arrived, I could send it back. Yay for me - except I wouldn't be there in the right time frame to do so. Plus, they kept me on a chat for an hour and 15 minutes without any resolutions. They are the worst company in the world!

The transition being done to the new 5g service created all kinds of trouble. I had constant problems with not getting calls, texts, and not getting internet. I was constantly lied to by service techs about why. They even told me that my phone had gone bad and I went out and bought a new one. After almost $500 low and behold I discover I had been lied to. Thankfully I got my money refunded but I was out two full days of nonsense because it took my entire weekend of running from Boost store to boost store to only find out I had been lied to by a bunch of boost store employees as well. I found one guy who was really decent and told me he could fix the problem. It was fixed but my service has continued to be horrible. I still can't send texts and always make calls. I am getting real tired of this and am looking for another company.

Boost claims they have the biggest coverage area and 5G. This is incorrect. They subcontract with other providers to use their towers which for me, means my service cuts out even though my phone shows I'm within the LTE coverage area. Also, 5G is only available in a few cities which is how they try to use to justify their higher rates. I would not recommend this cell service. My experience with them has dramatically declined since Virgin Mobile was bought out by them.

After an unsuccessful 3 week nightmare of trying to change my current tmobile plan to another plan of theirs and get a new phone, I walked into a Boost Mobile store in Murray, Utah and got an unlimited everything plan for $30 a month and a great deal on the new iPhone I wanted. This was over $100 less a month than tmobile's price for the same plan. Within minutes everything was set up and ready to go, including switching my old phone #.