• BookVIP

BookVIP

Ratings On Other Platforms

Trustpilot
2 / 5
Better Business Bureau
3.1 / 5
Corporate Values

Overview

BookVIP has a rating of 4.68 stars from 6,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookVIP most frequently mention great deal, customer service, and family vacation. BookVIP ranks 6th among Vacation sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 92%
Positive
207
Neutral
8
Negative
10
5
See all photos

What reviewers want you to know

Positive highlights

  • Love Book VIP, awesome customer service straight to the point
  • Its hard taking family vacations due to finances but Nook VIP is making it possible!

Critical highlights

  • Then when I called to book specific dates, I was told I had to pay resort fees.
How would you rate BookVIP?
Business's Favorite Review

“Amazing Vacations and with All Promised Services and Bonuses!”

Amit P.
3/16/18

Just finished my two back to back vacations with BookVip.com, 7 nights at Krystal Cancun and 3 Nights at Newport Beachside resort at Miami, Florida. Loved all inclusive package at Krystal, Cancun, with bonus of 2 additional nights, free Airport pickup, and $100 Amazon Gift card for paying full amount while booking the vacation. All services at Krystal were so great with friendly staff and in addition to amazing beach front resort. Also enjoyed, Newport beachside, ocean front resort, and shopping plaza just across the street. Great location!. Thank you BookVIP.com for such incredible vacations at hard to believe cost. Love it.

See full review
Top Positive Review

“I recently used an inexpensive travel agency for my...”

Jeffrey P.
1/30/24

I recently used an inexpensive travel agency for my vacation plans, and I couldn't be happier with the experience. Choosing this agency turned out to be a brilliant decision, and I'm genuinely impressed with the quality of service they provided, especially considering the affordability. To start with, the booking process was incredibly smooth and hassle-free. The agency's website was user-friendly, making it easy for me to browse through various destinations, accommodations, and flight options. What I appreciated the most was the clarity in pricing – no hidden fees or unexpected charges. The transparency gave me confidence in the agency right from the beginning. The customer service was exceptional. Despite being a budget-friendly option, the staff was attentive, responsive, and genuinely interested in ensuring I had the best possible experience. They patiently answered all my questions, offered helpful suggestions, and assisted me in tailoring my itinerary to suit my preferences and budget constraints.

Reviews (6,660)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (59) book vip (47) resort fee (62) family vacation (36)
Thumbnail of user ruthj515
1 review
0 helpful votes
June 24th, 2021
Verified purchase
Reason I chose this business:

Always wanted to go there

Thumbnail of user jeffreyp1106
1 review
0 helpful votes
January 30th, 2024
Verified purchase

I recently used an inexpensive travel agency for my vacation plans, and I couldn't be happier with the experience. Choosing this agency turned out to be a brilliant decision, and I'm genuinely impressed with the quality of service they provided, especially considering the affordability.

To start with, the booking process was incredibly smooth and hassle-free. The agency's website was user-friendly, making it easy for me to browse through various destinations, accommodations, and flight options. What I appreciated the most was the clarity in pricing – no hidden fees or unexpected charges. The transparency gave me confidence in the agency right from the beginning.

The customer service was exceptional. Despite being a budget-friendly option, the staff was attentive, responsive, and genuinely interested in ensuring I had the best possible experience. They patiently answered all my questions, offered helpful suggestions, and assisted me in tailoring my itinerary to suit my preferences and budget constraints.

Reason I chose this business:

Cabo San Lucas, Mexico

Thumbnail of user jazminc38
1 review
0 helpful votes
September 28th, 2022
Verified purchase

I booked my trip in 2021 and when I tried to confirm my stay after paying months earlier they said I had already went on the trip when I didn't. I was told they would call back after verifying with the hotel and they never did. This is a scale and I paid $300

Service
Value
Quality
Thumbnail of user debrai304
1 review
0 helpful votes
December 27th, 2023
Verified purchase

I recommend Bookvip to all desires to travel and enjoy your lives. Thanks Bookvip

Reason I chose this business:

Guanacaste, Costa Rica

Thumbnail of user chezareg
1 review
0 helpful votes
July 13th, 2021

What a way to vacation having being couped up in the house for over a year. My family absolutely loved everything about our trip even with the rain. My husband and I took our 3 sons on their first flight to Florida and we stayed in an amazing resort! Water park tickets for our entire stay. Visited Wild Florida and Legoland while we were there. Can't wait to book our next vacation! Thanks bookvip!

Thumbnail of user sarahm2080
1 review
0 helpful votes
May 11th, 2021
Verified purchase
Thumbnail of user gloriax89
1 review
0 helpful votes
August 11th, 2022
Verified purchase
Reason I chose this business:

Cancun, they offered a great promotion.

Thumbnail of user dorothyi488
1 review
2 helpful votes
May 23rd, 2022
Verified purchase

Price was unbelievable, it's hard to find for that low price a room and food with drinks included!

Thumbnail of user davidb6248
1 review
0 helpful votes
May 20th, 2021
Verified purchase
Reason I chose this business:

Cancun. It’s beautiful.

Thumbnail of user ericl880
1 review
0 helpful votes
April 24th, 2021
Verified purchase

2020 sucked $#*!! This rate does not! Happy to able to take the kids for a small Vacation!

Reason I chose this business:

Dells cause fun. Duh!

Thumbnail of user jamesc4183
4 reviews
4 helpful votes
November 11th, 2022
Verified purchase

This site was recommend by my doctor who traveled to Grand Sirenis RIviera Maya with his family and said was the best family vacation ever took plus saved over $200k

Reason I chose this business:

Grand Sirenis Riviera Maya

Thumbnail of user frankt585
1 review
0 helpful votes
June 11th, 2021
Verified purchase
Thumbnail of user maryl1640
1 review
2 helpful votes
October 31st, 2020

My husband & I booked thru BOOKVIP and saved hundreds of dollars on a Mexico vacation. We were delighted with our beautiful oceanfront hotel about an hour from Cancun. The restaurants were wonderful. We really enjoyed sitting on the sand all day while the waiter continuously refilled our drinks. Such a great trip, we were happy to hear the timeshare presentation. 2 hour presentation and they served us lunch. We were not in a position to buy a timeshare at the time. But truly a trip of a lifetime.

Thumbnail of user virginial434
1 review
0 helpful votes
May 30th, 2021
Verified purchase

Love it! So fun.

Thumbnail of user jimk747
1 review
0 helpful votes
June 26th, 2021
Verified purchase
Thumbnail of user juditht599
2 reviews
0 helpful votes
November 15th, 2022
Verified purchase
Reason I chose this business:

Williamsburg Virginia

Thumbnail of user lisab2353
1 review
1 helpful vote
March 23rd, 2021
Verified purchase
Reason I chose this business:

Cancun. Sunny pretty place

Thumbnail of user dorothyr748
1 review
1 helpful vote
June 7th, 2022
Verified purchase

Used BookVIP for a past trip years ago and were very satisfied with the deal and process.

Reason I chose this business:

Orlando, Fl for family vacation

Thumbnail of user kimberlym1498
1 review
0 helpful votes
May 20th, 2021
Verified purchase
Thumbnail of user peterg1172
1 review
1 helpful vote
December 2nd, 2021
Verified purchase

Because I who my wife Moore than this but think this would be a great start.

Thumbnail of user stevea1320
1 review
0 helpful votes
June 11th, 2021
Verified purchase
Thumbnail of user rebeccax308
1 review
0 helpful votes
June 24th, 2021
Verified purchase
Reason I chose this business:

Punta Cana, always wanted to vacation there!

Thumbnail of user danielq218
1 review
0 helpful votes
May 11th, 2021
Verified purchase
Reason I chose this business:

San Antonio

Thumbnail of user nancyc1400
1 review
0 helpful votes
April 16th, 2021
Verified purchase
Reason I chose this business:

Savannah. Love

Thumbnail of user josephm2197
1 review
0 helpful votes
May 29th, 2021
Verified purchase

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

BookVIP.com - More Customer Video Testimonial Reviews Than Any Other Travel Web Site In The World

Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews

Business Highlights

  • Our Booksi Customers Save Up To 83%
  • Over 3 Million BookVIP Customers
  • 26,000+ 5 Star Customer Youtube Videos

Business History

BookVIP.com - More Customer Video Testimonial Reviews Than Any Other Travel Web Site In The World

Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more than 4 million followers on Facebook and has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews

Company Representative

Thumbnail of user jamesc544
Jim C.
Co-Founder
Typically does not respond to reviews
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia and Dominican Republic. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews

How do I know I can trust these reviews about BookVIP?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about BookVIP?