Tried to book an advertised vacation today. Was charged $622 for a $499 advertised deal. Called and spoke to 4 customer service reps that could not explain why. Just said it was the total cost. Cancelled the deal and wish to warn anyone who tries to do business with them. BAD BUSINESS
Don't let them trick you! Worse customer service and waste of your time. Aggravation 100% warranty. If you do not value your personal time, go for it. Not worth my time. I rather pay a lil bit more and avoid delaying with BS. And they take all your personal information too.
You can only book if you and your husband are american citizens!
Im a legal citizen married a 5 years with my husband (american citizen).
They just created this stupid policy because they probably dont have hotels available.
Never again you can find the same price on booking.com
Hello Mari
Thank you for your feedback and apologize for inconvenience. BookVIP is the largest provider of first time vistor motional packages in the world. Anbody can book the full price with no requirements however, the reason the packages are up to 83% off the retail rate is because the resort's are sponsoring the promotional rate in exchange for meeting the eligibility requirements and attending the resot preview. Our prices are up be up to 83% less than Booking.com which is we have done over 1 million vacations
The resorts set the elibility requirements NOT BookVIP The eligiblity requirements are listed at the bottom of each hotel offer web page listed "Terms & Conditions" We have hundreds of different promotional packages with different requirements. Some resort offer promotioonal rates for singles as well and for residents of countries outside the US as well. Please contact me directly at James@bookp.com
We have over 3.9 Million followers on Facebook and ent over 100,000 families on vacation this year. We have over 26,000 customer past BookVIP customer videos testimonial video reviews, more than any other travel site in the world. As the owner, I stand behind our promotional packages 100%.
https://www.youtube.com/channel/UCUl85Z3jzqL3lLt_AFx-kbg/videos - Customer Video Reviews
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages Up To 83%% Off
https://www.youtube.com/watch?v=GEIfEQ6YANQ
James Colligan
Owner
BookVIP.com
Don't book through these crooks, I paid for insurance and canceled my trip because they don't tell you you have to sit and listen to a presentation for 190 minutes, also your not allowed to take the same trip with friends or other family members, they told me my refund would be returned in 3-5 days, still waiting. It's been 2 1/2 weeks and nothing but excuses.
I don't even have the strength and energy to tell anyone about annoying this process with BookVIP is. Just take my word. If you feel like saving money on a trip but have a ton of headaches, BookVIP is the way to go.If money is not a concern, go elsewhere.
We picked a great resort to visit in Playa del Carmen Mexico, Bookvip helped us make the reservation, upon further review the hotel was not available those nights and Bookvip found us a different hotel, a little more money but same location. We arrived at our hotel found out it wasn't even close to where we wanted to be, the place was a dump top to bottom. We stayed 1 night and left. Forget the fact they make you sit thru a 4 hour timeshare presentation. Why would any descent travel site tell you how great a resort is and it turns out to be a garbage dump.
My fault for not doing my homework, but I'll never use Bookvip again.
Hi Mike
Thank you for your feedback. Since all our first time visitor promotional packages are up to 80% off the retail rate, they are in extremely high demand. In the rare cirumstance there is issue due to availability we will offer alternative accommodations and if they are not acceptable, you are not charged. This is outlined on the Terms & Conditions on our site as well we go over the phone with each customer. We send over 100,000 people on vacation each year. We have over 3.8 Million followers on Facebook and most customer video reviews in the world. We have senf over 100,000 people on vacations this year and have more actual customer testimonial reviews than any other travel web site http://bookvip.com/sitereviews. You can contact me directly at James@bookvip.com so can look into your issue.
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 80% Off
https://youtu.be/8xvEe7L3v4E
Here is a link to over 26,000 past BookVIP customers saying we are the best while on enjoying their vacation
https://www.youtube.com/results?search_query=bookvip+customer+video+reviews
James Colligan
Owner
They are scammers. What they advertise on their website is FALSE! Booked a hotel in Cancun. When we called bookvip to confirm the dates they asked for $400 more. They are banking on the fact that travelers will book the flight before confirming hotel reservation. At that point they can ask for more money because traveler has already booked the flights and will likely pay more. Be aware. What they advertise on their website is deceitful
Just booked family vaca to orlando in a 2 bedroom suite. Was simple and easy, got my dates confirmed. Only downer no WDW theme park tix available during our stay. Oh well maybe book a 2nd trip later in the yr for that. Give more after trip. Cant wait
First trip out of the states. Paid extra for the transport to and from the airport which was well worth it. Attended a presentation the first morning Transportation was provided as was explained prior too. The Daily Resort fee was explain prior too. Did not pay for internet due to we have unlimited data plan which worked fine. Book excursions from the concierge which was a great time. Cannot beat the all inclusive meals and beverages including your alcohol! Overall we had a fantastic time, can't say there were any hidden fees that were explained beforehand even tips and gratuities included, although we still tipped at our meals! And would go again definitely!
Booking this vacation was the like the coolest thing I could ever do for my partner after our marriage. We had a fantastic time in Mexico and they took care of everything for us. The resort was exactly as advertised. The room accommodations were very clean and well maintained. And what's more amazing is, we saved about $1500 on this trip.
Bookvip is a timeshare promotion. There are a lot of stipulations, be mindful. Bookvip has a good booking price, but you have to pay resort fees in advance. Double beds are the ONLY option unless you upgrade for over $50 per night to a king. I'll submit another review once I've visited the resort and tell about my experience.
Excited about this opportunity. Looking forward to staying at the resort. I believe thousands of people will be able to enjoy this great offer. Also social media is a great place to advertise their programs, and promotions.
Leaving in the morning so I can't tell you about the trip yet but booking was fast and easy. People on the phone were always courteous and friendly. I don't care much for the fine print about sitting through a time share sales presentation.
I was not sure what my experience with this company would be but decided to give it a try, as my sister had a great experience with them in the past. And now we are so happy we did! Our honeymoon trip was great because of the amazing accommodations we found through BookVIP at a great price. Recommended.
Plans change, I feel that is their profit. It would be nice to get a full refund not just a 1 year option to use. It's my fault I know better than to pay in full. We will see how the trip goes if we use it, and I will let everyone know. Best luck to all of you. Steve
I booked a vacation with them got it all paid for and was excited. I get a call the next day that I can't go to the resort that my reservation was made at. So they offer me to crappy motels with no outside pools in place of it. This place sucks
Hi Patty,
Thank you for your feedback. Since all our first time visitor promotional packages are up to 80% off the retail rate, they are in extremely high demand. In the rare cirumstance there is issue due to availability we will offer alternative accommodations and if they are not acceptable, you are not charged. This is outlined on the Terms & Conditions on our site as well we go over the phone with each customer. We send over 100,000 people on vacation each year. We have over 3.8 Million followers on Facebook and most customer video reviews in the world. We have senf over 100,000 people on vacations this year and have more actual customer testimonial reviews than any other travel web site http://bookvip.com/sitereviews. You can contact me directly at James@bookvip.com so can look into your issue.
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 80% Off
https://youtu.be/8xvEe7L3v4E
Here is a link to over 26,000 past BookVIP customers saying we are the best while on enjoying their vacation
https://www.youtube.com/results?search_query=bookvip+customer+video+reviews
James Colligan
Owner
Our vacation package has exceeded our expectations. We heard of BookVip from a friend. Because of the low rates we were a little skeptical but we ended up having a wonderful vacation. We stayed at an amazing all-inclusive resort in the Dominican Republic and we just loved it. Will use Bookvip.com again.
I'm extremely grateful to Bookvip.com for this amazing all inclusive vacation! All the agents were great helping us to prepare for our trip to Cancun. When we got there, we felt so special by the way the staff treated us. I have zero complains, it was excellent. Bookvip.com took care of everything so that we enjoy our vacation in a great hotel and amazing weather. Living in Alaska, we know how to appreciate nice sunny weather! We stayed at Krystal Resort Cancun and would definitely be back there! The beautiful view and the beach are unreal! Thank you so much Bookvip.com!
I was required to call bookvip customer service after I input all information, including credit card, their representative asked me a lot of strange questions like job, annual income, my age, if I would visited family... etc, not regarding to my tour at all. Finally, he told me I wasn't able to book that Westgate hotel in Orlando because I am a green card, not a citizen! So weird website! It's my first time but my last time to bookvip.com. Then I had to freeze my credit card after I hang up the call.
We have used this company before and really enjoyed our trip BUT we just recently booked another future trip with them and my how things have changed for the worst! Queue hold times are over an hour every time I have called (which have been MANY MANY calls). After finding out to bring the rest of my family the price would more than quadruple, we canceled and the representative said we would be fully refunded and 3 weeks, I am still calling to get the 1 hour hold times to try to get my money back and they keep telling me they will forward to their manager or the accounting manger and promise to call me back and NEVER do! SCAM!
Overview
BookVIP has a rating of 3.4 stars from 228 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookVIP most frequently mention customer service, great experience and cant wait. BookVIP ranks 13th among Vacation sites.
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Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews
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Business History
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more than 4 million followers on Facebook and has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Craig C, I apologize this was not explained properly. All the BookVIP first time promotional are up to 80% off the retail rate which in many cases is savings from $1000- $1500. The resort's are subsdizing the cost of the room in exchange for meeting the resort's eligiblity requirments. The tax is based on retail rate of the rooms. Please contact me directly at James@bookvip.com
BookVIP has over 3.8 Million followers on Facebook and have sent over 1,000,000 people on our first time visitor vacations. We now have over 26,000+ customer video reviews on Youtube "saying why we are the best", more than any other travel company in the world. http://bookvip.com/sitereviews.
Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off
https://youtu.be/8xvEe7L3v4E