4 reviews for BookVIP are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Colorado
2 reviews
2 helpful votes

STAY FAR AWAY FROM THIS CORRUPT COMPANY!
August 13, 2022

Absolutely horrid experience- stay far away! We booked them for a vacation last year and couldn't use it so took the the credit. This year went to plan our vacation in the beginning of June and picked secrets vallarta bay in puerta Vallarta. We used our $600 credit and payed $569 additional for our trip. We have worked with these crooks at bookvip before so know how they run. We know they call you a few days after you book to collect resort fees. We didn't get a call so called them back to make sure we were still good to go for our dates and trip and they confirmed yes. They said they would send an email to the hotel to call us and collect the resort fees. We still never heard anything so called to confirm two more times- one being a week before our trip because we were starting to get anxious about it all. The lady I spoke to on Tuesday(the week before our trip) assured me multiple times again that we were fine and would hear from them by Friday. I told her I didn't want to taut that long because that would only leave us two days to figure the trip out if something went wrong. She said no, your already booked and good to go so no need to worry. Well get this- I get a call on Wednesday from the resort saying they have been on hold with bookings through bookvip for a while because they are too booked up. So bookvip knew this but kept telling us we were good. 7 days before our trip we find out we aren't booked and now have plane tickets to a place that we can't go too. They said they would look for another option, but guess what- they couldn't find any available dates since it was only a week away. We spent about $3000 for everything- our plane tickets, our dog and cat boarding, babysitters for our kids and now can't go. They will only refund us $596 too. Not the other $600 credit I had... they said that can only be used as credit. I was so livid because the least they could do after confirming our trip over and over and not addressing our concerns until a week before and then all of a sudden telling us we couldn't go because there are no reservations: like I ever would work with them again- now I have spent all this money and they won't even refund the credit to make up
For some of the cost since it was their fault. I can't believe it. I own my own business and would never treat anyone like this. This company is full of crooks and terrible people - don't ever go through them. I'm a photographer and refer people to them all the time and will never do so again. I will tell everyone to stay far away from their corrupted ways.

Tip for consumers:

DON'T BOOK WITH THEM! THEY CARE NOTHING ABOUT THERE CUSTOMERS.

Products used:

None becuase they screwed us 6 days before our flights.

Date of experience: July 14, 2022
Texas
1 review
0 helpful votes

April 6, 2021

Great prices and Antonio Drury inn
Haven't traveled yet

Business question
Love san antonio
Date of experience: April 6, 2021
Texas
1 review
3 helpful votes

Unsold is legit company but you must deal with lots of hassles for the cheap price.
November 5, 2020

Last week I commented that Unsold vacation is an intelligent scam. They had contacted me and resolved my issue. However it was still lots of hassles and each step they tried to resolve created more skeptical events that I must double verify before I could actually say this is a real company and that my money didnt go lost. I want to still share my long and real story. Please read before you consider the deal. If you are willing to deal with hassles and misleading info, go ahead, you wont lose money.

April 2020, I purchased $581 for 5 nights in Honolulu Hawaii from UnsoldVacations.com.
Interestingly, I also have an account with BookVIP and when I logged into BookVIP, I saw that Hawaii purchase shown in my account.
I called BookVIP, the rep said they "used to work with Unsold vacations for 3 months but no longer work with them. However, their IT system didn't update so my unsold vacation purchase happened to show on BookVIP".
June 2020, I went ahead and reserved Waikiki Marriott Hotel via unsoldvacation. I got confirmation email. Everything seems right. The trip was supposed to be by end of Nov 2020.
End of Oct 2020, I couldn't log into unsold vacations anymore. That website is no longer available. I logged into BookVIP and saw my reservation is still there. I logged into Unsold.com using the exact same ID and password for unsoldvacations.com and it logged me in. I saw my purchase as "not yet reserve a hotel". I searched but there is NO hotel in Honolunu as what I purchased. I called Marriott to confirm my reservation and the hotel said MY RESERVATION HAD BEEN CANCELLED ON OCT 13TH BY WHOLESELLER AND EXPEDIA. WHAT THE HELL?
I submitted inquiries on unsold.com and also emailed *******@unsold.com. I also add a comment on Tripadvisor with the facts. Unsold rep – Rhyza - contacted me and she sounded very helpful and very nice. She said she would rebook my hotel and that was an "IT issue to accidently cancel my reservation". Alright, she reserved the hotel and gave me confirmation number and insisted I MUST take my comment about Unsold on Tripadvisor. A day later, I called the hotel and they said my reservation exists however IT IS NOT YET PAID AND HOTEL EXPECTED ME TO PAY IN FULL WHEN I CHECK IN. WHAT THE HELL?
Luckily, I didn't take my original Tripadvisor comment off yet. I will NOT take it off and am adding this message so everyone knows the real FAKE UNSOLD and DO NOT BUY from them.
Now I know whey many comments got "deleted by commenters". It was because those commenters thought their issues got taken care and deleted the message because Unsold asked them to. I will follow this case until Unsold resolved this for me, by at least, refund my money.

Update: nov 4th, 2020: unsold confirmed they reserved and paid for my hotel. Also offered a 50% refund to me for an apology. I called the hotel and they confirmed my booking as well.

Date of experience: November 2, 2020
Florida
3 reviews
0 helpful votes

Cabo San Lucas
April 29, 2018

Very good price, easy to book, I can't wait for my trip to come It is going to be WONSERFUL! Also a really great price!

Date of experience: April 27, 2018
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