Absolutely horrid experience- stay far away! We booked them for a vacation last year and couldn't use it so took the the credit. This year went to plan our vacation in the beginning of June and picked secrets vallarta bay in puerta Vallarta. We used our $600 credit and payed $569 additional for our trip. We have worked with these crooks at bookvip before so know how they run. We know they call you a few days after you book to collect resort fees. We didn't get a call so called them back to make sure we were still good to go for our dates and trip and they confirmed yes. They said they would send an email to the hotel to call us and collect the resort fees. We still never heard anything so called to confirm two more times- one being a week before our trip because we were starting to get anxious about it all. The lady I spoke to on Tuesday(the week before our trip) assured me multiple times again that we were fine and would hear from them by Friday. I told her I didn't want to taut that long because that would only leave us two days to figure the trip out if something went wrong. She said no, your already booked and good to go so no need to worry. Well get this- I get a call on Wednesday from the resort saying they have been on hold with bookings through bookvip for a while because they are too booked up. So bookvip knew this but kept telling us we were good. 7 days before our trip we find out we aren't booked and now have plane tickets to a place that we can't go too. They said they would look for another option, but guess what- they couldn't find any available dates since it was only a week away. We spent about $3000 for everything- our plane tickets, our dog and cat boarding, babysitters for our kids and now can't go. They will only refund us $596 too. Not the other $600 credit I had... they said that can only be used as credit. I was so livid because the least they could do after confirming our trip over and over and not addressing our concerns until a week before and then all of a sudden telling us we couldn't go because there are no reservations: like I ever would work with them again- now I have spent all this money and they won't even refund the credit to make up
For some of the cost since it was their fault. I can't believe it. I own my own business and would never treat anyone like this. This company is full of crooks and terrible people - don't ever go through them. I'm a photographer and refer people to them all the time and will never do so again. I will tell everyone to stay far away from their corrupted ways.