Booking.comReviews 4,267

Booking.com allowed a confirmed booking I had at Countryside Annexe in Pulborough UK to be cancelled because the owner saw they could get more money for the days I booked. After booking this, I canceled a backup reservation at another hotel because of my faith that this booking was absolutely confirmed, but when I tried to re-book the backup hotel after Booking.com allowed this cancellation the rates had doubled at the backup. Due to a huge event in the area there is now nothing left to book that isn't double or triple the amounts normally charged. This is the type behavior that should be punished by not allowing hotels and B&Bs that cancel for the wrong reason to list with Booking.com again, but that will not be reality as I've found out in the past. I will try hard not to use Booking.com again if I can help it.

Last weekend I went to NYC with my pregnant wife. We used booking.com as it had worked perfectly before. We chose a hotel that looked like a regular one but once we got there it was a nightmare. Photos of a man on the wall saying "beware of this man, call 911 or front desk if you see him", HUMAN HAIR IN THE BED, marijuana smell everywhere, every floor, every room, wires open in the bathroom near the shower and the floor was as dirty as it gets, no locks on the door, etc etc etc. We contacted customer service and they told us to talk to the front desk to check out and get a refund. They told us that they will issue a refund so we left. Days later, after talking to customer service every day and getting an apology but no refund, booking.com is offering a refund of $26 dollars after having spent $450+ in that property. I can't understand how such a huge company as booking.com is unable to compensate customers that were scammed lilke this. We are appalled since we made such a huge effort to go on vacation and lost our money like this. It is really hard and unfair. DO NOT USE BOOKING.COM.

Beware of booking.com. This travel agency let me book for 24 guest, and 8 rooms. For the amount of 2136$. Upon receiving my confirmation via email. Booking.com only reserved 16 adults for the 8 rooms i selected due to the hotel is only allowing 2 person per room. Hotel would be able to accommodate the 3rd person for added extra cost per person. Now in order for me to enjoy my travel and all my guest i would have to add hundreds of dollars from what booking.com originally quoted me. The seemingly good price originally quoted to me has lead me to book thru them but only came out to be a false information and what seems to be a SCAM. Contacted customer support for 5 straight nights and not being able to resolve the issue. I have submitted screenshots of the quoted price and all 24 guest that i booked. But they never honored it. They came up with all the excuses they could give me. They dont take responsibility for their mistakes/ technical error.

Travelers beware! Booking.com does not provide good customer service or support to customers have been blatantly and fraudulently ripped off by one of their listed hotels. I booked what I believed was a hotel through booking.com, but it turned to be barely even a "bed and breakfast" that presents themselves on the internet as a high rise full service hotel with numerous amenities that simply do not exist. In actuality they turned out to be a substandard house in a dilapidating urban neighborhood. It is evident that they are just a scam designed to deceive the public and rip off unsuspecting travelers who are seeking last minute accommodations. Reading other reviews, I learned that mini travelers have been ripped off by this particular hotel/spare room In a dilapidated house. I did not risk crossing getting g out of my taxi and going inside the house, but after my $100 for a taxi ride I was in shock when discovering the deception and realizing I had been ripped off! So within minutes, and just a few hours since I booked the room, I tried contacting them to cancel the reservation but their voicemail was full, so I emailed them but to date they have never replied. Next I contacted Booking.com to get my money back but they refused to help. So I guess it's safe to say they are perfect pair …OF THIEVES!

This company cancelled a taxi for my wife from Tavira to Faro Airport in Portugal at 5:10am it was supposed to be there at 5:00am (ever tried to book a taxi at 5:00am when not pre booked, what a nightmare) - no reason given, no attempt to help her in any way, no contingency if she missed her flight to the UK and couldnt get home, simply washed their hands of it. Sent an email to CEO setting out how disgusted I was with the service - no response twenty four hours later - probably the worst example of bad service I have ever had to deal with - they were very late picking up on the outbound journey too

I would select a rating of zero if I could

I used booking.com to book a motel room with an indoor pool for the children to celebrate them doing well on the pals and sol test and I needed it to be indoors because of my youngest daughter who was a micro preemie and has sensitive skin I checked the MOTEL said it had a gym and an indoor pool and it was close so I booked the room the children are all excited I'm cooking some stuff on the grill to bring with us I lose track of time and call the motel to tell them I'm running late but still coming and they tell me that their pool and gym are closed they cancelled my reservation gave me a cancellation number but booking.com won't give me my money back and I'm a single disabled mom with a disabled child so PLEASE PLEASE DONT LET THEM TAKE ADVANTAGE OF YOU TO... DO NOT EVER FOR NO REASON USE BOOKING.COM THEY JUST WANT TO TAKE ADVANTAGE OF FOLKS

We booked a hotel through booking that turned out to be disgusting. When we entered the hotel it was very outdated for the price, mold in the bathroom and all around the window and curtains. It looked as if the room was painted very quickly because the painters tape was still on the walls. The hotel was very understanding and told us we would receive a refund but we needed to let booking know. We have been in contact with them. Booking has told us twice that we would receive our refund within 7-15 days and the refund has not happened. We've been waiting for over 35 days. We really need this issue to be solved.

Unfortunately it's not possible to give zero stars to Booking.com. Last night the hotel Bento Inn in München in which we have booked our rooms and received the confirmation by email gave our rooms to someone else.
We called Booking.com for help, after waiting 12 min on telephone line, finally someone answered and after listening to our complaint the employee of booking. Com has shown a total negligence towards the situation that happened to us.
The BOOKING.COM should take even a little responsibility for their contracts with the collaborating hotels and not to damage the costumers..

Seriously don't use. The worst customer service I've ever experienced, even blatantly cutting you off so you have to go through the painful automated menu, several times.
Will never use again, guaranteed.

Less than 36 hours before we were due to go on holiday I received a text saying "sorry your accommodation isn't available for your dates" despite me having booking confirmations. No explanation, no follow up offer of alternative accommodation. So obviously I got onto their so-called "customer service" via Live Chat. What a painful experience that was. Never mind the painfully slow responses from them each time (the live chat took 45 minutes) they didn't deliver on ANY of their promises. The choice of several alternative, suitable accommodations I was promised turned into one with a take it or leave it attitude. We had booked a 5 bedroom house with pets allowed. They offered a 2 bed apartment, no dogs, which was more expensive. I was told to get in touch with them after our stay and they MIGHT be able to LOOK INTO a refund of any additional cost. I was also told that my original booking, which THEY cancelled, would be cancelled at no cost to myself!
Possibly the worst customer service I've ever experienced. Needless to say I will be avoiding them from now on.

Arrived at hotel to check in and was informed they don't use booking.com any more and my reservation should have been cancelled. They had no record of my reservation. Room given to us was not made up or cleaned. No pillowcases or blankets, no toilet paper. No towels, dirty floor, mold in toilet. The worst experience I have ever had. I will not use booking.com ever again.

DO NOT USE THESE ONLINE SERVICES GO DIRECTLY TO THE COMPANY YOU ARE DEALING WITH!
THEY ARE HORRIBLE - CUSTOMER SERVICE IS HORRIBLE! THEY ARE THEIVES

Paid for a room didn't get to stay lost the money also kept my deposit but I never stayed at the room

There was a problem with my reservation. At the reception desk, I was informed that my room was not available because of Booking and the facility communication process. After an hour of waiting, I got the room when I had already reserved another hotel in the city. Later problems with cancellation and Booking mindless fees only completed the picture.

I realized my flight was not going to get there on time to pick up my rental from Dollar Rentals and so I called them to confirmed what time they closed. They were closed by the time my flight landed so I chose to rent from another place at SFB airport. Now mind you I did not even leave yet, I contacted them the day before and confirmed all of this. Do not book a car on booking.com and then cancel it yourself inside this app. They will keep your money and expect that you sleep in an airport until they open. No one speaks English so there will always be a misunderstanding and that is how crooks get away with messing you over.

Dear Mr Owens,

Your reservation has now been cancelled and a refund of US$0.00 has been made.

Your refund has been calculated as below:

Cancellation fee: US$137.52
Amount Refunded: US$0.00

Dependent upon your card provider this may take up to 7 working days to process.

Sincerely,
Booking.com Reservations Team

I truly wished that I had checked reviews for this site before I booked. I will never ever use this site again! Ever! I booked a room with the option to cancel or change and pay on arrival. I was then charged with no option to cancel or change and no way to even speak to anyone for assistance. Good luck if you want to find an actual customer service number or speak to a human being. This site should be taken down and the fact that so called reputable hotels deal with them is a joke. But I guess the joke is on me for not doing my research and trusting what I read on this site. These bastards fooled me once and I hope that my review will help stop someone from using this site. If I could give zero stars I would.

I went to the hotel on March 30—many problems with the hotel maintenance. Smelly, wet rugs, too old building and not good maintained. Excellent front desk services. The hotel was aware of the problems, and they canceled my reservation. It wasn't my problem. It was the hotel problem. I called booking.com immediately, and they say not a problem, we will not charge you, but they did, and they didn't give me my money back.