Booking.comReviews 4,267

Don't use this site. Accommodations are not what are advertised. Car insurance is very bad. Rental service did not accept insurance and we received no reimbursement from booking.com.

Booked a hotel through them and showed up, the lady at the counter said that booking. Coms payment was denied and there weren't any rooms left we couldn't get ahold of anyone so we gave up and booked through someone else. 2.5 weeks later and lies from them saying they sent emails to the hotel but we called the hotel and spoke to the manager. We are currently on hold with them and they have hung up 3 times on us know. The manager on duty told us to tell them they can call them and the manager said the do this all the time. How do you buy through an online site and their payment get denied and then customer service is in another country and they play games all the time.

Wanted to stay in London for Jubilee bank holiday so booked 2 nights 2nd, 3rd June 2022. We made this booking in Feb 21 Booking.com unfortunately booked us into a property that wasn't available, which we didn't find out about until we were outside the property on 2nd June. They then sent us to substandard hotel that was so grubby we left after one night. Now B.com have relinquished all responsibility of refunding us for the night we didn't stay and just keep sending the same repetitive email passing us back to the Gresham, who are now telling lies about the situation. Won't be using them again.

In fact if there is provision for giving negative rating, that would be most appropriate for the kind of services offered by Booking.com
Not at all professional, stay away from them if you do not wish to land into trouble, humiliation and problem at eleventh hour.

I booked a flight to New Orleans for my fiancé's retirement trip; I paid 1100$ to Booking; the day before leaving I realized they had changed the fight from CRW to CHS; I called and they refused to change; instead they made me pay another $$1600; having no choice with other money invested in room etc… after getting it changed & paying another1600$ they continued during the trip to send misleading info to the CHS; even told me there was a delay of trip while boarding for Charleston wv; it was Charleston SC; the total trip was a disaster as far as getting there and back; too much to write but many more misleading messages along the way; avoid this company!

This company has a new way to make money out of people. I booked a reservation for the weekend, and they canceled it without notice. It turns out that now they charged me a fee for a cancelation that I did not do. It was more than $273 that they won't refund because the reservation was canceled, which I didn't do.

I called customer service and they just repeat the story and insist on saying that cancelations cost a fee. I called three times and finally a supervisor called me back. He promised that I would receive all my money that I should not worry. But it was a lie, because I only received the difference in fees for the reservation. They kept $273 and argued that it was because of the cancelation. I called a 5th time to customer service and the person who is not in the United States told me that I couldn't speak to a supervisor anymore. He stated that I should just let it go because I was not going to receive the refund.

This company has the power to justify fees and keep your money. BBB won't allow me to file a complaint because apparently the company needs to be accredited. This company is not affiliated to the BBB which unfortunate. I am filing a complaint to the US Consumers Bureau instead.

Watch out with BOOKING.COM as a travel agency. They use your information, contact the hotel, book for you, and then cancel the reservation so they can keep a portion of the money.
Be careful with booking.com Their mojo is: "sir, contact the hotel directly" and it is not true.

Recently we were looking to book an entire villa for a weekend trip to Lonavala. I have used Booking.com before and was happy with them so I tried to book again. This time after I booked the villa and received the confirmation but no payment was taken. The caretaker called me and said it was confirmed but he would send the payment details later. He did not send it for a few hours so I called him to inquire, he said the property I booked was already booked by someone else and showed me other options that weee not half as good. The same was experienced by others who tried to book. We wasted a lot time waiting for the payment details meanwhile we lost on other deals.

I booked a 3 night reservation with booking.com and paid for it. 1 week later, I received an email saying they were going to charge my card. I then sent them copies of both my payment confirmation and bank withdrawal. This was not good enough. They still wanted to charge me again. In order to avoid a 2nd charge, the bank advised me to make a withdrawal to my bank account. I did this so they couldn't charge me again. Then booking.com canceled my reservation with the hotel. I called the hotel and luckily they honored my reservation. They advised me to start going directly through the hotels for reservations. Never use booking.com. This will be my last time using them. I wish there were negative stars to give out.

I've booked holiday for me and my family. When I booked the price was € 2714. Then they wanted €2950. Paid in full. Then the hotel sent me messages that they have some problems with booking.com and they are canceling my reservation. That was when I've already incurred extra cost like booking the flghts. When I contacted booking.com I've been told.not to worry that that will find the same standard accommodation for us. And if it's more expensive they will cover the extra cost. After 5 weeks and 4 phone calls they just sent email that they canceled the reservation and refund my money. Now few weeks to the planned date in peak season it's impossible to find accommodation for our big party Safe yourself disappointment and stress and avoid booking.com!

I booked a hotel through Priceline/Booking.com. The pictures and reviews made it appear to be a nice resort style hotel in Scottsdale, Arizona. I was looking forward to my trip. When we arrived at the hotel there was a metal fence around it. When we checked-in we asked when the restaurant was open, the clerk said it was no longer open. We asked where the breakfast would be, we were told there was no breakfast. There was a juice machine and I dispensed some juice which came out looking like dirty water. When we walked up to our room the stair well was filthy. When we entered our room the carpet was covered in stains as if someone was murdered in the room. There was hair on the bed pillows and the bed caved in as my husband sat on it. He told me to pick up our bags before we got bed bugs and get out of the room. When we went down to the front desk to check out the clerk told us the hotel was due to be bulldozed later in the week. We had to book another hotel as this place was uninhabitable. We called Priceline immediately and they said it was booked through Booking.com. They said someone would get back to us within 48 hours. One week later no response. I called back and they transfered me to Booking.com I've been on hold for about one hour as they transfer me back and forth to another company. After repeating the same story for which they have reported taken notes, I was told they need to get the refund request approved from yet another party. Really? I guess they will call me back another day too. Filthy, disgusting, crack motel.

I used booking.com to book a room in Virginia for a two night stay at a holiday inn express, received a confirmation number thought everything was good. For some reason i called holiday inn express to confirm room a few days later and they had no record of my reservation. I said to them ok just book another room. They did not have any rooms left since it was memorial day weekend.So then I called Booking.com to see what happened, they told me that it was holiday inn express problem not theirs and they would find me another hotel. What are you kidding me, could you imagine if I didn't call the hotel to confirm. Well i need a place to sleep so i made a reservation at another hotel on my own. No problem right, Wrong holiday inn express charged my credit card. So i called holiday inn express corporate number. I got bounced around in india with a few people, received a case number which turned out to be fake. I called back a few days later and was told holiday inn express was going to call me. NOPE! DONT USE BOOKING.COM DONT USE HOLIDAY INN EXPRESS

While their policy states you can cancel a flight within 24 hours, they do not honor this policy. I booked a flight and when I confirmed my purchase the site changed the flight details. I called and cancelled immediately. Although they go through the motions of issuing a refund, you will never see the refund. They will give you the run around promising a refund. They have refused to give any contact information for supervisors or managers. They are very unprofessional and unhelpful. You will lose money if you book through this site. Don't use this site.

I've been using booking.com for a few years. Each year has been getting worse and worse. They are unhelpful. When the booking the hotel room and it never arrives at hotel, it could take hours to check in or have to rebook another room and again no refunds even though it is bookings fault. In addition, when booking a room they inform you that you have a genius 3 etc. etc. Discount, then you arrive at the property and are given a room with no window in a dark back hallway, and as you paid less for the room you get a crappy room. So far, this idea that you are receiving a discount amounts to zero.

The only positive I can say it lets you keep all your reservations in one place. But as Google does this under travel... I can going forward stopping using this ridiculous company that is a waste of time. I find it incomprehensible that I would end up in a room with no window. This should be stated clearly on its website. Or do I really need to have an argument with the hotel when I discover that they have no elevator and they are on the 5th floor and I have to carry my own luggage.

Lastly, If by accident you book a room and 30 seconds later you try to cancel they will tell you that you have to call the property, that it isn't up to them. So the reality is you cannot make a mistake, and During covid I tried calling a property in Canada to see if issues with covid. Booking informed me that one 1 room available. I booked it and tried repeatedly to get information about entering Canada during covid. The hotel never picked up the phone and Booking could not advise me how to proceed but informed me no cancellation possible. Finally, after speaking to Canadian government and finding out I cannot enter. I could not get a refund. Booking has turned into a joke. They wonder why their stock!

Booked international flight tickets with them and though the airline advised to rebook the tickets at no additional cost due to bad weather conditions these guys were not ready to change the reservation. They say once you miss the flight we will be able to help you, we asked them if they can help proactively they were not willing to. Though the airlines website and booking.com website clearly showed the flight delay by almost 7 hours they said the software they use isn't updated and it didn't show the delay and they refused to help. Customer service is so pathetic they just don't know what they are doing. They said they can't edit the reservation without airlines approval and they won't call airlines to get approval, not sure how they like to help. If all they do is booking without any other assistance why even use their service to waste time. They won't even listen to what you are saying. Please stay away from.

I am an airbnb host and booking.com does nothing to assure you are getting valid payment info. People check in with bad cc's and you don't find out till checkout and they could care less that you weren't paid. I have removed all my listings from them. The guests that book through them are basically knights inn quality. Avoid like the plague.

Had a very disturbing experience whereby we were charged a few by one of their hotel's due to being unable to travel due to illness. I explained by travelling I was potentially putting other guests at risk. Booking.com offered no help. I would suggest always dealing with the hotel directly

Sadly, I cannot give them minus stars. I booked to go on a holiday and got a confirmation email from booking.com and the amount was taken from my bank account. Thankfully, I called up the number on the confirmation a day before we were due to leave for our holiday and that went to some other company and then we were informed that the holiday we booked was double booked by air b&b and now we have no holiday. Their solution was they would give us a holiday and we would have to take it. Who goes on holidays chosen by other people. We ended up going to another company and booking another place at double the cost. Can you imagine the last min stress? Thanks to booking.com we had no holiday, and our money would come back into our bank account only after 12 days. Avoid this website if you want a good stress free holiday.

The Booking.com extranet (back end listing management system) is a complete joke. It is seriously lacking, outdated, antiquated, slow, ridiculous, difficult to learn, completely user-unfriendly... and their customer service is not really able to help around it no matter how hard they try. Some even openly admit and confirm this fact. The system will allow you to produce MULTIPLE copies of the same property. I dare you to request removal of same - Alice's spiral down the tree would be an easier and definitely more productive obstacle course. Just a complete joke. Bureaucratic joke. It seems to have been designed with endless time wasting in mind. Stay away, you're better off with AirBnb, VRBO, heck, even your well-meaning cousins and friends! Not worth the effort or the trouble.

thescambooking.com I rented a room to Booking.com I've never used them before but I did it anyway I rented a room for 11 nights. My commitment in that town had ended ended and I moved on for days before my room price was over. The people at the hotel by the way they were very nice told me they would have to go through Booking.com to get my refund because that's how it worked. I'd like that's cool I understand. So the hotel says that Booking.com won't answer their emails. Booking.com says the hotel won't answer their emails and they actually said to me that they tried calling me and I asked him I have a voicemail why didn't she leave a message. So in this world with scams and broken promises Booking.com is obviously the next rip off site that will be gone in about a year. All I can say is buyer beware

Horrible horrible nightmare. The hotel will not speak with you about any changes or cancellations due to booking with this third party they are the ones that have to call. Bookings.com said I couldn't change my dates or get any refund back at all. When I called and spoke with management they said they were absolutely willing to change the dates. Bookings.com lied and just wants your money! Spend half a day on the phone with these people fighting.