Booking.comReviews 4,267

But in Ocean front and didn't get it, when we arrived at the hotel they had us in the system for a parking lot view. They informed us that bookings.com booked us for the wrong room, and that we would have to call bookings to rectify the situation. When we called booking several times we got hung up each time that they asked us for the confirmation number. No one ever returned our call to rectify this booking disaster. Do not ever use this third-party sitebookings.com. They will rip you off book you for something that you're think you're going to get, and then they will not even accommodate you with different hotel accommodations or refund you any money. They will hang up on you when you call customer service. Do not use them use someone else.

I rented a hotel in Florida and after 30 mins of staying there roaches stared to come out i went to front office ask for my money back they said wait for the manager in the morning i did i went to front office they wrote a note for the manager i call booking.com and they said there a third party company the it was between me and the hotel i pay $528 and stay there for one day the hotel stolen my money booking.com doesn't care because there only a third party

Booked a hotel in advance, the hotel called us the day of the booking, 30 minutes before we got there, we had travelled 4 hours so there was no way we could turn back, turns out the hotel was closed but booking.com didn't bother letting us know, we called them to try and get another hotel booking as we need somewhere to stay, they said a supervisor will call us within 2 hours, still nothing. So we called them back and told us we had cancelled the reservation which was a total lie, nothing had been done about our request and instead they ended the call on us. So we're sat here, 4 hours from home, with nowhere to stay! Do not recommend booking.com

I booked a reservation and then immediately realized I had booked the wrong dates. I immediately cancelled but they would not refund any of my money. The reservation was four months in advance so the hotel had plenty of time to fill the room. I called Booking.com and they said they were keeping all of my money and I was out of luck.

A reservation was cancelled because a related Covid 19 issue... the hotel refunded the money to Booking but havent received it yet... wasted a lot of time callin with no help

Booking.com needs to do a better job of reviewing their properties that they list. I booked a duplex apartment at 34 Quai Michele Fere in LeHavre France. No where in the description does it specify that it is on the fourth floor with no elevator, kind of important! I found this out the day before my stay and had to cancel because of my daughter's physical limitations and the amount of luggage we had. They would not refund my money. I then went back and translated all of the reviews and saw it in 2 of them. That's not the way this info should be displayed. They should force this type of info to be in the description of a place that they are advertising.

I booked the hotel and then had to cancel for personal reasons.
It was a free cancellation. Cancellation email said it will take 7-12 days for a refund. Its been 24 days and still no refund. Contact centre is overseas and they neither care not take the ownership at all.

Booked a taxi through booking.com to pick me up at hotel at 1am for flight at airport, taxi didnt show up contacted booking.com, sent evidence of trying to contact taxi with the replys it was not them that had to pick me up, had to give booking. Com time to investigate after 2 weeks they said taxi company had sent evidence of being there therefore no refund not willing to help me the customer who is £313 out of pocket as i had paid upfront and had to get hotel to try and arrange another taxi for me (thanks to 15 Santiago in Seville for doing that) have contacted them again to be told case was closed but they would reopen and get back to me! Week later still nothing from them ive contacted trading standards and citizens advice WILL NEVER USE BOOKING.COM AGAIN absolute shambles of a company no respect for their customers

You can get some good deals on travel when you bundle your flight car rental and hotel with this site. I've only used them twice and was satisfied. If you're not needing a hotel or car rental you can find a better option on your own. It can give you some great ideas on activities to do at your travel destination.

Well somehow I called Holiday Inn Express Phoenix AZ. And got transferred to these THIEVES! THEY BOOK MY ROOM AND CHARGED ME $30+ DOLLARS OVER THE WALK IN PRICE. DON'T USED THESE THEIVES WHEN I CALLED FOR HELP BECAUSE THE HOTEL CHARGED MY CARD AS WELL. THEY PUT ME ON AND OFF HOLD FOR 20 MINUTES THEN TRANSFERED ME TO SOOMEONE THAT COULDN'T SPEAK ENGLISH AND JUST GAVW ME A HEADACHE.

I CALLED THE HOTEL IN PHOENIX EXPLAINED THE ABOVE THRY CALLED THEM GOT PAID AND THEN ISSUED A CREDIT TO MY CARD. I STILL HAD TO PAY OVER $30 FOR THE NORMAL PRICE. AND WAS TOLD NOT TO USED BOOKING.COM AS THIS HAPPENS OFTEN

THEY ARE THE BIGGEST PICESES OF I HAVE EVER DELT WITH.

DO NOT USE THIS SERVICE! I booked a hotel room through them and when I got there they were overbooked and had no room for me. I contacted them right away and was assured I wouldn't be charged, but I was. It has taken over a week to get a response to get "approval for a refund" and that will take up to TWO WEEKS to recieve for accommodations I never used.

On 3-Jun we missed last train from Portsmouth to London and given it was Jubilee weekend we couldn't find any hotel in the town. So we decided to take the train to Guildford and booked hotel for the night for £111.60. It was near midnight and I just went straight to Booking.com thinking that I am covered by their "We Price Match" policy. Soon after booking my wife showed me >20% cheaper price for same hotel and room type. On reaching home I called them on 4-Jun and their customer service tried to turn me down saying that the policy only applies to future bookings. I brought her attention to their website page which nowhere said such terms. Then she put me on hold and agreed to send me a link for me to submit screenshots. After submitting screenshots booking.com came back asking me for links to show the full terms of boarding. Come on how could those websites show terms of bookings for past bookings? I explained things logically and clearly that they have all the information including terms of bookings as it was lowest room class that I booked with booking.com with no cancellation allowed and meals. So any other website has to offer better than that + there was only 2-3 rooms available with that hotel on that night - go and check with hotel or your own records. But they kept emphasizing that they need weblink and I should have come to them before staying at the room, which is not possible because I booked 1 night for 3-jun around 23:00, i. E., after booking start time.

Tried multiple times to reserve a hotel (various destinations in Europe). It is always denied and they keep the money. I get an email that ends with "we are here for you" and it is a no-reply message. No one is here for you. This is a scam.

Booked a hotel that was not at all what was portrayed on web site. It was unsafe. While hotel authorized a refund and booking spoke to the hotel mgr I was unable to get my refund. I called booking and asked for a supervisor. Their agents put you on hold for long periods of time if u insist on a supervisor and after about 10 min they hang up on you but they can't help you and refuse to transfer you to someone who can.

I booked a hotel in Larnaca Cyprus through the booking.com app and they charged me accordingly then proceeded to sub contract the booking to a partner company bedsonline. When i arrived at the hotel in good time i found no reservation for me. Numerous emails and phone calls to booking.com who asure me the booking was confirmed and was maybe just stuck in the system. I ended paying for a hotel twice and booking.com refuse to refund the money as they claim the reservation was made. I personally will never use their booking service again. Please be aware people.

Customer services are absolutely useless, using the chat service you get a different agent for each reply and no consistency. Make a booking, get given a price then have 130 dollars added on after confirmation. Avoid at all costs

The customer service give the false sense of giving you help but they actually do not do anything. The promise of cancelling my hotel for a night was promised to me and then after 24 hours, before i checked in, emailed told me to call the hotel. What is their job then. The priceline/booking.com lost me as a customer for almost 20 years. Horrible experience.