Booking.comReviews 4,267

My husband and I were recently travelling for our honeymoon when our flight cancelled while we were waiting at the gate.
We submitted cancellation requests for the two accommodations we had booked. Upon waiting for response, neither accommodation replied and kept requesting check in information to which we replied to both stating we could not arrive.
Then we received emails that neither accommodation replied to our cancellation requests and both charged for our stays. In speaking with the properties, they stated they had never received these requests or multiple emails stating we could not arrive.
Early the next morning I woke up to an email asking to rate my phone call with Ferdinand? I never got to have a customer service chat so I don't even know where this came from.
Booking.com has a terrible run-around service that has now cost us hundreds of dollars and they are avoiding the issue.
Do not booking through this provider. And as a property I would not provide my accommodation to be listed here for I can't imagine the angry customers they have to deal with regularly.

I have booked flights through Booking.com, one of the flights were cancelled by the airline and I have been in contact with Booking.com for over one month in order to get my money back but Booking.com just gave me a run around every time I contacted them. They told me that I have to contact the airline and asked them to initiate the cancellation, I did and the airline told me that they already processed the refund. I contacted Booking.com customer service again and they still have not send me my refund. It is a real nightmare for me.

We had a car booked through Booking.com with Hertz Rentals, at 9 am on the 25th of February, in Barcelona Sants Estación. We arrived at the Shop at 10 am, to be told that the car was no longer there. I thought the Hertz agent was just joking. He wasn't. Even though the service had already been paid in full, the company decided to give my car away because I arrived at the shop 1 hour later.

After a long conversation, I finally accepted his instructions to call Booking.com. After 5 connected calls, speaking with different people, and getting disconnected a few times, I finally got hold of a supervisor who instructed me to cancel my existing reservation and do it again from scratch. After a 30-minute conversation (in which I kept reinstating that this was not an option, since I had booked the car, paid for it in full, and arrived at the shop on the day of the collection) I realized that Booking.com was not interested in helping me at all. I actually learned that the very least thing Booking.com worries about is its customers. Sad but true.

Now we had to find an alternative. I decided to speak with a friendly agent, Raul, to check what options we would have available at the shop. After some digging, he finally found a Fiat 500, which was a terrible option for a trip with 4 people in the car, but it turned out to be the only option in Barcelona on that Saturday. We took the lower-rate car, paid for the rental again, and managed to continue our trip with the least comfort possible. All due to Booking.com's and Hertz's great service, always acting in the best interest of their stakeholders and leaving the customer's interest behind.

Yes, we had to pay twice and rent a lower-rate car. Be mindful of it before booking a car either with Booking.com or Hertz.

So we drive from Sacramento to Cambria for a room that was supposed to be a fireplace with a sauna tub for $81 and something through booking.com which I thought was an amazing deal at the time we get to the hotel to find out that the booking.com did not give us the room that we I had previously seen on the website ended up having to pay more than what was expected for the hotel room that I wanted from the get-go that was actually offered to us from booking.com but was not provided by them then proceeded to call the customer service to straighten it out and customer service was extremely not helpful and basically hung up on me I will not be doing business with booking.com anymore they didn't even offer any kind of apology of any kind so this will be my last reservation with booking.com that is for sure 3/19/2023 the image is the extra money I had to pay for the room unexpectedly

1e keer Booking.com geprobeerd. NOOIT MEER. Zonder overleg doorgesluisd naar lastminute.com., blijkt een oplichter te zijn. Geld en vakantie kwijt. Uiteraard geen contact met lastminute en booking.com mogelijk. Niet direct en niet via klantenservice. Schaamteloos! 0 sterren!

Booking.com is a scam company. If you care about your travel experience, your pocketbook, and your sanity, do not use them under any circumstances. They will tell you it is the hotel's fault, but they are 100% to blame.

Booking.com has been irresponsible about their pricing and quality of property they offer. I had very bitter experience more than a couple of times. And they don't respond, and I quit them from now and on.
One example, I paid Rs 7,660 for this filthiest hotel in Mysore for one night. An I didn't stay there, and the owner or booking.com never bothered to refund the money. I paid this money for just looking inside the hotel room for an hour. We felt vomiting and left the place by paying this money.

Second one shows in Trivandrum, I booked for a price, and owner of property said I need 3 times the price mentioned in booking.com

In brief, I quit this third rates site forever.

Poor customer service! Had a extremely bad experience after booking Lloyd's on the river in Bryson city NC. After providing pictures of the dirty sock found in the bed. After arriving at 6:20pm to be told that my room wasn't clean or ready for me. So by the room not being clean and finding the dirty socks, it shows they just made the bed(NOT) changing the sheets, and gave me the keys. I called booking for my refund to be told that they was sorry and would contact the property. I contacted the property for my refund and was told they would refund one night as I stayed longer than 30 mins the first night. I wasn't there for even 30 mins as the room wasn't cleaned and nasty. I've used booking for 5yrs now and this is the worst service I have ever had. I don't believe I will be using booking any longer! Booking can see that I had to leave as I had to purchase another hotel for my weekend stay! Sad and the WORST customer service ever!

I booked a flight and have to cancel it. They refunded me very difficult and after a long time. And not even the whole amount. Never again use Booking.

They keep finding excuses not to honour their price match claim (just 5 pounds...), and start not responding. For example, they said if I book through hotel directly, "will be charged directly by Booking.com". Completely blown my mind.

Booked a hotel in Dallas TX using Booking.com
They had no info on my reservation even though I had my confirmation number. "Sorry, were full, no rooms available" Never again will I trust this site.

Cheaters and liars. They promised a free shuttle for the reservation >150 euros. After the payment the option dropped, and they started declaring the minimum price for that was 300 euros.

An awful customer service, that was balancing me to the different sources of info, eventually declared a new minimum price for shuttle - 450 euros.

Disrespectful liars, to be avoided by any cost.

I got tickets to go to a Pet Expo and was told by Booking.com that the hotel they booked me with was pet friendly. It is not. I had to call them about something else, and the hotel desk informed me that they do not accept pets. I tried to cancel my reservation, but never could get a working phone number for Booking.com. The number for customer service kept asking me for my Confirmation number, which I gave them, but it just kept repeating the request for my confirmation number. I finally gave up. Now I guess I'm going to have to pay a big fee which I can ill afford, along with not being able to attend the Pet Expo. I will never trust Booking.com again, nor will I go through them for any future reservations!

Update - Booking.com responded that they are contacting the hotel to try and process a refund - As I pushed the button to book, my company informed me that I would not be able to take my vacation. I canceled within an hour of the booking, would have done it sooner but it was impossible to get back on the site. And they are charging me the full amount for my booking. I realize this is their policy but it was such a short period of time. You would think they would be more flexible with that. I would rather pay more and have better customer service for my future hotel bookings.

BOOKING.COM SUCKS... the printed booking confirmation is a waste of paper, they don't even recognize their own confirmation number let alone the hotel property. And NO Human can be reached without that number... Classic definition of CATCH 22. Can we sue the spokes person for false advertising?

Very unprofessional & terrible service! They lack transparency & need to work on their customer service. Will never use their services ever again!

I used this website to book a 1 nights stay at the Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel. This has been the most disturbing, disappointing experience of my life. This hotel looked fun to take my daughters to and was supposed to check in this afternoon. Unfortunately my daughters and I were up all night with flu like symptoms and tested positive for covid 19 this morning. I contacted booking.com customer service and also the hotel directly as I did not want to expose other innocent children and families. Due to their policy, both the hotel directly and booking.com could not cancel the reservation even after speaking to supervisors on both sides. They had me email them the positive covid test and all required information but then came back saying there is nothing they can do. I then drove very ill with my daughters to the hotel as we could not get it cancelled after exhausting all efforts. Poor kids and families in the lobby were forced to be exposed to covid by us coughing and extremely sick clearly. The woman at the front desk was able to get us a refund after speaking with her manager I'm guessing in the back. This all could have been resolved way before it got to this point and I hope people read this before using this service as it goes against humanity and protecting the health of others.

I made a booking that had a msg saying that I would not be charged until 5 May and no fee cancelations until 7 may
I was charged on the same day. The next day I cancelled the booking and booking does not want to refund me saying the hostel I booked have a non refundable policy.
The matter is that on the booking.com page it says that I could cancel with no fee as you can see on the photo attached