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Update - Booking.com responded that they are contacting the hotel to try and process a refund - As I pushed the button to book, my company informed me that I would not be able to take my vacation. I canceled within an hour of the booking, would have done it sooner but it was impossible to get back on the site. And they are charging me the full amount for my booking. I realize this is their policy but it was such a short period of time. You would think they would be more flexible with that. I would rather pay more and have better customer service for my future hotel bookings.
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