Booking.comReviews 4,267

Having been a regular customer of Booking Com for short hotel stays in France and Europe, I now find there website fraught with highly potential scam attempts, when looking to book Villas!
They are representing "alleged private owners" and showing representative pictures of houses that DO NOT exist!
I have now noted several higher range properties, but when you do a simple Google maps search over the region promoted to be the location, these properties do not exist.
For heaven sake Booking Com...DO SOME BASIC DUE DILIGENCE prior to promoting these properties and taking unwary clients monies

Reserving with booking.com is equal to not making a reservation at all, the information they give you at the moment of making a reservation is not true, the price changes whenever the hotel wants, and they can cancel your reservation at any time.

The hotel wanted to cancel my booking and they did without notifying me at all or answering any of my texts, Booking.com did nothing at all, no response from customer support, and no solutions were brought to the table, useless company guess I will now to find somewhere else to sleep thanks to your lack of attention and interest in your customers

Age discrimination!
Booking.com support illegal policies which allow customers to pay for accommodation and then be turned away at reception (in the middle of the night upon pre-arranhed late arrival). Their provider, Hostel One Santa in Barcelona, maintain their 'policy' is to not allow people over 45 to stay and rely on customers reading all of the small print on Booking.com as their fall-back argument for turning booked customers out on the street at midnight to find alternative accommodation.
This is not only illegal (they have broken their contract after accepting payment) but is morally bankrupt.
What happened to respect for people who have blazed the trails that their preferred under 40's clientele are following? Pathetic.

Used them to book a hotel found the same hotel for significantly cheaper. I used the app to request a price match. I was sent a link saying to provide info about my reservation. I did so and got an email saying my email was not deliverable. I completed this loop 3 more times before I gave up and accepted that they intentionally sent you an email to reply to that cannot actually be replied to. I called customer service and 5 times in a row when I mentioned the words "price match'" they hung up. The 6th time I got someone to actually speak to me and guess what he told me to do? Email my details. He then proceeded to give me the email address that doesn't work and hung up. The company is as dishonest as they come and the outsourced staff is unfortunately not trained to address real problems.

The people that work at this company are nice and not the problem here. It's the company's platform that is ROBBING people. I accidentally clicked the wrong day and called to cancel my flight 3 minutes after paying. I lost $140 because the baggage and flexible flight costs were non-refundable. I wasn't even going on the flight and I had to pay for the baggage. Just a horrible service - PLEASE DO NOT USE THIS COMPANY

This was my first, and my last time using booking.com when I booked my reservation, I wanted to extend my stay for one more night doing so I had to pay a difference. The person I was on the line with, entered my credit card information wrong as a result, canceling my whole reservation. I paid $540 and only got refund half the other $200 I needed to be refunded wasn't refund it because it was a cancellation fee. Again, I paid a fee for some thing that was not at my fault I didn't cancel my reservation it was the employee. Right now I'm going through the proper channels to get refunded. It's been a lengthy process and a stressful process I wouldn't trust customer service to manage my finances or booking.com ever again if I don't hear from my refund within a week, I plan on calling my credit card company, and opening case against booking.com, because they are fraudulently taking my finances from a mistake their employee made.

I booked a return flight to the UK with Booking.com last July. The airline cancelled the trip and I had to rebook elsewhere. I was told I was eligible for a refund and duly applied. The airline have refunded Booking.com but I am still waiting for the refund some 8 months later from Booking.com. Despite numerous calls & emails I just get told the same thing time and time again - we are processing your refund. It will take time. Your case has been escalated. Blah Blah Blah. DO NOT USE THIS COMPANY! In the event that something does go wrong with your trip, you will give yourself an ulcer trying to resolve it. Best avoided. It's definitely worth paying that little bit extra to save yourself any potential headaches.

Without realizing it, I have been using Booking.com since 2018 with satisfaction for close to a dozen hotel bookings from Maine to Maryland, NYC included. However, the quality is not there any more. Last year, Booking.com hooked me up with a hotel on Long Island, NY that was so disgusting I didn't even want to sit on the bed. Now, I was again defrauded by another disgusting facility, this time in Washington, DC. Luckily I finally caught wind of this scam, and fought for a cancellation and full refund, which, in theory, I have been awarded. I got the refund in writing in case I need to use my bank to fight for it. But this has taken hours and hours of my time and has been very stressful and unpleasant. I will never use Booking.com again knowing what a scam this can be, entirely because too many of these Booking.com rooms are so disgusting and not as advertised, it is not worth the risk of arriving to a place so disgusting you don't want to sit on the bed! Shame on Booking.com! In hindsight, I can see why I trusted Booking.com. Fooled me once? Fooled me twice now? They will not get a third chance...

They were a great business 2 years ago but now they just a money making scam. We booked accommodation and received the confirmation through booking.com
However, when we arrived they were fully booked out and did not have any rooms available and we were forced to look for other accommodation. Some days later they charged us a cancelation fee. After disputing the charge and many conversatioms with booking.com nothing happened. Even now after 2 months I have not heard back from them. When I advised my credit card company, they refunded me.

The site took me to a hotel in a city 2 hours from the requested city and I didn't realize until I booked the room. I immediately messaged booking.com and requested to cancel the booking. They said they had up to 48 hours to respond. I also reached out to the hotel directly through the booking.com site. They said the booking was not in their system so booking.com must have taken care of it. 2 days later I received a message from booking.com that the hotel never answered them and they directed me to contact the hotel. I called and was told because the booking was more than 24 hours old there was nothing they could do directly booking.com had to cancel and they weren't requesting a fee (full booking price). Called booking.com and was told the hotel had to do it. I asked them to pull up the messages through the site from the hotel and he said he could see them but those weren't sufficient. I tried dispute resolution, I've tried report a problem. Save yourself the annoyance and the money and skip this website!

Booked Hotel In Houston, TX March 21st. Entered all info and expected a email with my stay and reservation number, and ID for purchase, etc. Never received anything. I call a number and a gentlemen tried to coach me to believe that I was awarded a $100 discount if I applied for a debit card, etc.?
I politely hung up the phone. My several email attempts to booking.com resulted in everyone asking for my reservation code, BUT THEY NEVER SENT, and therefore my situation was never resolved. I have no proof of purchase.

I had booked a vacation about 6 months out and 36 hours before our flight I get an email that says our hotel was cancelled. They said our credit card did not go through. Fair enough, it might have changed in the last 6 months. But I did not recieve an email, text or phone call to remedy and pay for our hotel. It was a three week vacation, I had planned it out for months, took time off work, spent many hours making plans for our trip and then it was wiped away with no help from Booking.com, our hotel room was booked already, and no reasonable hotels were available. I will never use Booking.com again and recommend going directly to the hotel.
-Marcus Christopher

Recently, I had the displeasure of experiencing customer support at Booking.com, and I must warn you - it is a nightmare!

I booked a car through their website for my upcoming trip. However, upon arrival, I was informed by the car rental company that the security deposit is 900€ plus a 68€ deposit for the gasoline! This is 3 times higher than usual in this area. Moreover, these insane rental conditions were disclosed to me only after i paid for the car!
I immediately reached out to Booking.com's customer service, hoping to cancel my reservation and get a refund. But, alas, my hope was in vain.

I spent countless hours on hold, waiting for a representative to answer my call. When I finally got through, the representative was unhelpful and seemed disinterested in solving my problem. I was told that they would "look into it" and get back to me, but days went by with no response.

I tried reaching out to them through email but to no avail. My messages were ignored, and my problem remained unresolved.

It is appalling to me that a company as large as Booking.com cannot provide adequate customer service.
Don't make the same mistake I did. Look for a company that values its customers and provides the support they deserve. Do not waste your time and money on Booking.com.

I was charged by Bookings.com and the hotel City Express in Ensenada. Very let down by this service.
My experience was that the hotel staff said they had to modify my reservation, but that was a ploy to double charge me. The hotel staff actually canceled the reservation on me, not modified it to add an extra night. Bookings.com will never assist you in resolving this since as you can see by the low ratings. My guess is the hotels have to rip the clients off to offset what bookings.com / hotels.com does to them...

I rented a car in Austin, TX on 2/13/23 through Booking.com. My wife and I were on a business trip and I was going to take her to see the silos in Waco. She's always wanted to see them and I had some free time to take her on a day-trip. The day of the rental, I was about to arrange an Uber to go pick up the rental and I received a text saying my reservation had been cancelled as they did not have a car. I spent an hour on the phone trying to see if I could get another car but the rental company basically told me "too bad". So far, I was pretty ticked, but this is not Booking.com's fault. Now a month later I receive my credit card statement and it says I was charged by Expedia (tied to Booking.com) for a car rental on 2/13/23. OK, not great, but we can resolve this. Long story, short - I have spent 2 days trying to get Booking.com to respond the fact that I was inconvienced on my trip AND charged for the priveledge. I could not get a hold of a person using their customer service options. They DO NOT respond to my messages on their website. I could not get past the 2nd or 3rd step in my complaint because I don't have a confirmation number. News-flash - I deleted that email when you ding-dongs cancelled my reservation at the last minute! I sent a nasty message today and got an email response to call them in the Netherlands. I responded that I do not want to spend international phone charges to resolve this and asked if we could fix it via email. Another option I suggested was for them to send my confirmation number so I could take care of it domestically. I received several emails back saying to call them in the Netherlands. At this point I was fed up and called my credit card company and opened a claim. It was an 8 minute phone conversation with Chase and it was resolved. What a cluster. Sorry Booking.com. We had a good run but your customer service SUCKS. I could have called the car rental place in person to find out they didn't have a car to rent without making it an international affair. I will not put myself in that position again. There are plenty of other options for travel.

I booked a hotel with hotels.com and had the worst experience. I paid in advance and when I got to the hotel they didn't recognize the confirmation # so I had to pay twice. I am currently refuting the hotel charge and asking them to the moneydirectly already paid to hotel.com

Booking.com didn't want to issue a refund when the hotel canceled my reservation. They did not want to take the extra effort to call the hotel and confirm my reservation. They are not an advocate for the customer. Go elsewhere and do not use this site.