Booking.com

Good service offed by the company management and I always love their services
Keep up the good work

The staff interactions were pleasant. We did not stay here because the rooms were overbooked. We used booking.com to reserve one room as we were driving, as coming into town. We arrived (WE WERE THERE IN PERSON) and the staff though apologetic and nice reported they did not have a room for us.

She reported she had to cancel the reservation. Key word I heard was HAD. TURNS OUT THEY DID NOT INFORM BOOKING.COM. We did not call booking.com about this, but right away through booking.com reserved at a different hotel in Florence. Florence Inn did not charge us for the room BUT BOOKING.COM did. Concerns and WHAT TO DO IS BELOW:

Weary traveler if a hotel is reserved through a middleman/agent like booking.com and especially if the hotel overbooked and THEY cancel your reservation do this:
1. Ask why room not available
2. Get name of person at hotel you are communicating with
3. CALL BOOKING AGENT (middleman) RIGHT THEN AND THERE AND PLACE STAFF ON PHONE. INFORM (in this case booking.com) booking agent you are there and room not available so this reservation needs cancelled. Make sure they know you are there, not a no show, and hotel had to cancel not you.
4. Get the booking.com agent name.
5. Then go immediately to the site (in my case a downloaded app for booking.com) AND send a message to customer service, with all details of what transpired. This is so names and interactions and times are in Writing.
6. The next morning check the site (in this case booking.com) make sure this reservation shows it WAS CANCELLED. If not reflected cancelled ie reservation still open THEN CALL, call customer service right away, CONTACT THEM BEFORE THE CHECK OUT TIME WOULD HAVE BEEN.

Then hopefully you will not be charged by booking.com.

*******005 was very bad rude, I was travelling from Toronto to ISTANBUL first time with my family and booked tickets and Taxi through Booking.com
Dear International Customers, My sincere advise Never book a Taxi with Golden Cappadocia Taxi, I was travelling to Istanbul from Toronto with my family in order to have peace of mind I booked this taxi through Booking.com and paid the taxi fee online, while I was coming out from the airport after customs I called this taxi number provided through Booking.com *******005 using the baggage porter phone as I didn't have my phone, the person who picked up the phone, strait wording was " I am not your driver" I am waiting outside if you don't come quickly I will leave and within 5 minutes from his call I came out of the airport gates and there was a teenager looking guy waiting outside confirmed my booked reference number and my name and Said I am Not your Taxi guy but your taxi left, if you wish I can arrange another taxi for you, then I realized the scam this company running, I called back the same phone number *******005 and said what is this your taxi left he said you exceeded the time, I said How would any international passenger know how much time it will take at baggage pickup and custom clearance then searching you out? We are total stranger to this country with family without any local contact number? He said I can't do anything you paid, I told him I will complaint and write about your scam just to get money through Frauding you are putting strangers lives at risk and in STRESS, he said I don't care, this was very unpleasant and very worst experience in my life.
Abu Nasar

DO NOT USE THESE ONLINE SERVICES GO DIRECTLY TO THE COMPANY YOU ARE DEALING WITH!
THEY ARE HORRIBLE - CUSTOMER SERVICE IS HORRIBLE! THEY ARE THEIVES

Got a 30% offer then had to sit on the phone for 30 mins to try to redeem it...

We planed an overnight in Montreal to visit a nephew who lives in a small apartment there. The four of us had rented an apartment on Papineau Street near his home. I had received an email from Booking.com with the door code on 10/04/2019. I saved this in my email and printed a copy, so we could get into the apartment. On 10/08/2019, I received a call and email confirming we were actually real people. The caller stated that he had been getting a lot of fraudulent reservations. I confirmed our intention to keep the reservation and room. He sent me an email to confirm. I replied using my phone that we were coming. I did not read the email because I was working. The email contained a new door code. He never mentioned it and there was no reference to the change in any other correspondence. We arrived and couldn't get in with the door code I had. My email was not working, so I was not able to read all of the emails and stumble across the new code. I was looking for a number to call and could find none. I visited other apartments in the building and stopped people on the street in front of the building for help. I remembered that the manager called me and tried his number numerous times with no luck. Eventually, I figured out that the last digit of the four digit code was wrong and trying numerous combinations, I finally opened the lock box. About this time, one of the residents said he had the manager on the phone. A little too late though. The apartment was very spartan but clean. The beds were comfy, but there is no way that the four of us could even sit at a table or on a sofa. The TV didn't work and was sitting high up on a cabinet in an impossibly small area sort of a kitchen. The bathroom was nice. I felt that the manager should have told me that he changed the code. He had me on the phone and could have told me to be sure I got this critical information. Or someone should have sent a specific confirmation email about the code change making sure I acknowledged the new code. The experience was very stressful and probably risky to go knocking on doors in an unfamiliar foreign town and building. During this time frame I actually booked a lodge in NY with AIRBNB. They did an amazing job taking care of us and making sure our visit was pleasant. I asked for a reasonable refund for my stress and inconvenience. Of course their defense was that they sent me an email. Sorry that clearly was not enough. I DO NOT RECOMMEND BOOKING.COM AND WILL NEVER USE THEM AGAIN.

Whoever runs the back office has poor communication skills. When I tried to check in and showed him my confirmation, he attempted to lock it in the manager's office until I requested it back as proof of the reservation.

This is supposed to be a bed and breakfast. When I inquired about food, the response was "... we serve no food." This means no meals, no vending machines, not even a coffee area in the lobby for customers who wait for initial check-in. No breakfast, lunch, dinner snacks provided whether paid or unpaid. Then you are not a bed and breakfast. False advertising.

The outside of the building is deteriorating, unkempt with dried vines. I was given one old towel and not a set for a least one individual (solo). You do not receive a set, that is (1) large towel, (1) hand towel, and (1) washcloth. Nor was a towel provided for the bathroom floor. When he returned with one it had several stains not even of a consistent color as well as a hole. One stain was black, another was of a food stain. When I saw what he laid on the floor, I placed it outside the door to the left as it appeared to be a rag used when repairing a car or to clean something in the kitchen. The bathroom window has no curtain, covering or shade and faces the street view. I had to request a piece of fabric before taking a shower for privacy.

My personal property was stolen last night. I asked for the police. He goes and returns with elder male who pretends not only that he doesn't speak English well, but also stated initially that he did not know the number to the police/station. Eventually I was provided with one.

This place looks abandoned on the outside and you have to be a locksmith magician to open the door to your room after the first try. The only way the personal property was taken had to be in the middle of the night while I was sleeping as I had it lying on the bed. Major creep factor, violation of privacy and you know else was likely to happen.

They provide you with little to no toiletries. No shampoo, no conditioner, no lotion. I had to request for the toilet to be cleaned properly because fecal matter was stuck to the left of the commode. They provide you with a bar of soap about the size (a bit smaller) than the pinky finger of a normal sized young woman.

Don't stay here. Do not even look at the property. It is likely cursed. Low standards. No concern for the well-being of guests. Poor management. Pay the extra 30 pounds and book your stay at legitimate business establishment that adheres to the basic quality standards of receiving guests.

STOLEN property has yet to be recovered.

THANKS TO LOUIS, TODAY HE RESOLVED ISSUES WITH SOME OVERLAP BOOK, I TRYED SINCE FRIDAY, WITH NO SUCCESS, BUT TODAY I WAS LUCKY, THANK YOU BOOKING

First thing first I have been traveling around the world and this is not my first time booking on the web. I come accrues this website and I book our Palawan Trip but my husband got a better deal in another website (agoda.com) so I cancelled our booking from them but then I received an e-mail that the hotel charge me 1 night for our cancellation. I went back on the confirmation e-mail they send me and it states that if I cancel 7 days before they will charge me 1 night and in 14 days before the arrival date they will charge full amount. So they shouldn't charge me anything since I cancelled ahead of time. So I called and the CSR was really helpful at first and she even send me an e-mail that they contact the hotel and they will get back to me once they hear from them. After 2 days not hearing from BOOKING.COM I follow up BOOKING.COM, the CSR that answer my call is so rude and told me that she cannot help me out and telling me that the hotel is allowed to charge us the first night since up to 7days of arrival the hotel can charge us. I told her that I just book this hotel a week ago and I have cancel it more than 30 days of my arrival. They shouldn't be charging me for it coz I cancel the booking ahead of time than the specific time they specify on there cancellation policy. After I explain myself to her she said "Oh well we still waiting for the hotel to answer our request to put the money back on our credit card". What an idiot CSR, she could have told me that and save me time explaining myself to her. WORST CUSTOMER SERVICE EVER and I will never use this website ever again. I even block them on my e-mail and move them as a junk mail so that it would automatically put there newsletter to my trash. I should't even give them 1 star, they deserve no star at all and I am being polite about it.