Ron P.

We planed an overnight in Montreal to visit a nephew who lives in a small apartment there. The four of us had rented an apartment on Papineau Street near his home. I had received an email from Booking.com with the door code on 10/04/2019. I saved this in my email and printed a copy, so we could get into the apartment. On 10/08/2019, I received a call and email confirming we were actually real people. The caller stated that he had been getting a lot of fraudulent reservations. I confirmed our intention to keep the reservation and room. He sent me an email to confirm. I replied using my phone that we were coming. I did not read the email because I was working. The email contained a new door code. He never mentioned it and there was no reference to the change in any other correspondence. We arrived and couldn't get in with the door code I had. My email was not working, so I was not able to read all of the emails and stumble across the new code. I was looking for a number to call and could find none. I visited other apartments in the building and stopped people on the street in front of the building for help. I remembered that the manager called me and tried his number numerous times with no luck. Eventually, I figured out that the last digit of the four digit code was wrong and trying numerous combinations, I finally opened the lock box. About this time, one of the residents said he had the manager on the phone. A little too late though. The apartment was very spartan but clean. The beds were comfy, but there is no way that the four of us could even sit at a table or on a sofa. The TV didn't work and was sitting high up on a cabinet in an impossibly small area sort of a kitchen. The bathroom was nice. I felt that the manager should have told me that he changed the code. He had me on the phone and could have told me to be sure I got this critical information. Or someone should have sent a specific confirmation email about the code change making sure I acknowledged the new code. The experience was very stressful and probably risky to go knocking on doors in an unfamiliar foreign town and building. During this time frame I actually booked a lodge in NY with AIRBNB. They did an amazing job taking care of us and making sure our visit was pleasant. I asked for a reasonable refund for my stress and inconvenience. Of course their defense was that they sent me an email. Sorry that clearly was not enough. I DO NOT RECOMMEND BOOKING.COM AND WILL NEVER USE THEM AGAIN.

DON'T EVEN THINK ABOUT PAYING THOSE CROOKS MONEY TO SELL YOUR VEHICLE. They will talk a big game and tell you to increase your price. That is what they tell everyone. Then you will get ******* leads and 0000 $. Probably a bunch of smug Aholes sitting somewhere in NJ. Sorry NJ maybe NY, or Chicago.