Booking.comReviews 4,267

Booked apartment with booking.com in lanzarote with free cancelation for March 2016, 3 weeks later I see 50 euro taken out of my account for the apartment
When I asked why is was taken I was told this Was taken by the letting agents.
I cancelled my booking with booking.com and then they told me to send my bank details to the letting agents in lanzarote to get my money back, I refused to send my bank details to agents in lanzarote, now booking.com are not even responding to my emails.
Never again will I book with this company

Tom

I made a reservation for the Embassy Suites Louisville Downtown, and received a confirmation email. The process seemed rather easy, but after reading several negative reviews about booking.com, I decided to call the hotel directly to be sure they had my reservation. The hotel had no record of my reservation. booking.com advised me that my reservation was confirmed and that it was confirmed immediately upon my receiving the confirmation. Not so said the hotel. Back and forth I went, wasting time and effort with each party pointing a finger at the other, and the hotel unwilling to honor the reservation. They apparently were running short on rooms by the time I made my follow up call. booking.com was unable to free up a room for me at the hotel despite that I was allegedly CONFIRMED. To be fair, the booking.com representative tried to book me elsewhere, but I would not use booking.com again. You cannot be sure that you really have a reservation even when you get your confirmation from booking.com. If you choose to use booking.com, my suggestion is to follow up immediately with the hotel and get a confirmation in writing from the hotel. But if you are going to bother with that, why not just book with the hotel directly in the first place. Buyer beware!

On booking a hotel for my holiday I expected to pay the price that it said on the website... hence searching around on a website such as this for a 'bargain'. When the money got taken from my account I was overcharged. I emailed Booking.com to complain about this issue, intially I was getting relatively rapid replies (every couple of days), as they requested information and eventually I got offered a refund... that was over 11 WEEKS AGO! Since then I have chaced them up and no replies! Disgusting service!

Sirs, I am also one of the victims of booking com, who is dearly paying for their errors and
Misstrust of its partners. All the guests sent by booking com were only for one night. I was accused by these fine guests for evrything without being asked my side of the story. Beside
Evrything alse Booking Com allowed showinistic remark AVOID THIS... VILLA. Because ONE DAY GUESTS, COULD BE THE RIVALS VILLAS, TRYING FRODULANTLY TO DISCREDIIT US, as they did on Internet few months ago which my Lawyer reported. The Booking Com has ignored all my appeals and facts and as a result my bookings are down, because they have apointed themselfs JUDGE & JURY. Disapointed Booking Com Client

We double booked for our hotel in Paris, tried to get the issue corrected within 24 hours after realizing the mistake. No response from booking.com; as an alternative tried to cancel directly with the hotel no luck either since we made the transaction through a third party. Save yourself the trouble, book directly with the hotel of your choice and you will certainly avoid this type of issues. We will NEVER EVER use this site again for any of our travel arrangements.

I ordered apartament in Liepaja, Latvia by booking com and everything was good, after I paid for my order, they send me apartamant's owners phone number and name, that I could connect to her by my self. All information I needed to know I get from booking com information team ASAP. It was my first experience with them and not the last.:)
P.S. some photos from place we lived.

I made a non refundable reservation for one room at a Sheraton and I do not know what happened but I received a confirmation for 2 rooms and they charged me for that instantly. After calling several times, they said I had to see with Sheraton directly and found out that when you have a technological problem or anything it is not covered by Booking nor the property, and so I will be paying for 2 rooms instead of one. Sheraton was ready to cancel as it was a mistake and they thought I went through their website but as soon as they knew that the reservation was made through a third party, they did not care and refused to cancel...

Booked a self catering studio apartment in Cromer well in advance of the intended date of travel. I got an email advertising the same place and dates for cheaper with Booking. Com, so I called them.
They said I had not paid the extra for the cancellation deal, so this deal was not able to be price matched in this case.
I said so why send me the deal at a cheaper price!
They had a chat and decided as I had booked with them a few times before, if I sent them the invoice upon my return they would refund me £31.00 as a gesture of good will. I was happy with that.
I returned home on the 12/6/15 emailed them the invoice straight away. I received an email back saying they are dealing with my complaint ( it wasn't a complaint) and they would get back to me.
It is now the 1st of July and I have sent them 3 emails inquiring about the status of my refund and haven't had any response at all.
Will I book with them again... I don't think so!

Rented an apartment in Hollywood for vacation. The apartment had no parking was located behind a bar. When we drove around the block, immediately behind the apartment building, there were 4 people. 1 girl was in an old ambulance and 1girl with 2 men were on the sidewalk. The men were dancing proactively at toward the girls, keep in mind it was during the middle of the day.
Homeless people were lying up and down the sidewalks, and bars covered windows and doors of all local buildings. None of this was disclosed. We worried about the safety of our children. Because we decided that it was unsafe and didn't stay, we were charged for the apartment and an additional no show fee, totalling $1000. 00

Total misrepresentation of facilty, and no concern for others safety. All about the money. Don't use booking.com!

Do yourself a favour and stay at this charming guesthouse. The hosts are most welcoming and extremely savvy. Their art collection is amazing.
We stayed in for dinner, a wise decision.
Believe me, you will not be disappointed.