Booking.comReviews 4,267

We stayed at the the Three Valley Gap Chateaux out of Revelstoke BC July 2015. No Pets No Smoking and a 400$ fine for either! Our room smelled stale! Would have smelled better with smoke! What hotel in this day has absolutely no area for paying smoking guests?! Very bad food in the restaurant! Rate this place a low two star at best! Staff r not like other hotels as its family owned! Chains r much better in this case! As for the booking our res wasn't in yet, so they said but they just weren't on it. So no fault of booking. Last time we used them for Vancouver it was super!

It was absolutely wonderful. Very friendly. They make you feel like home. They have fantastic and traditional breakfast. Very clean. We highly recommended for all the people who wants to visit Ikaria.

Booked Hotel Indigo a week ago - due to leave at 5am tomorrow to drive up to York & have just found out that my 13yr old does not have a bed to sleep on (despite that being requested in the booking & used during the search). The hotel will not refund my booking so i can find somewhere else nor will booking.com take any responsibility. Apparently my ONLY option is to book another room at £240... DISGUSTING... this is the 2nd time booking.com have given false/misleading information & wont do ANYTHING to fix it. Happy to take your money & then not be held accountable. I will NEVER use them again

We booked a 4 night stay in Majorca on 23 April 2015 with Booking, com> We use them regularly! When we arrived the Hotel manager informed us that the reservation had been cancelled and the hotel was full. There were rooms available across the road in another hotel but we had to pay an additional 224 Euros. Have just come off the phone with Customer services who informed me that just after the booking was made the hotel tried to view my credit card details and said they were invalid, an e mail was allegedly sent to me but never received. I always use the same credit card to book with and there is no problem with it. They are not interested in what has happened to us, why oh why didn't someone telephone to double check the situation! This is the ultimate flaw with booking on line! We will never use Booking.Com again!

Stayed at Pelham hotel in New Orleans. My credit card number was used to buy tickets to Kuwait online the day after I checked out. Looked up reviews and at least 3 other people who have stayed at that hotel and booked via booking.com also has their card numbers stolen and used. My other friends who checked in and out at same time with me did not get their numbers stolen and booked through other websites. It is clearly not the hotel doing it, it's booking.com DO NOT USE THIS WEBSITE.

I emailed them, asking booking.com to answer (or forward to the owner) questions about a rental apartment. The booking.com customer service rep replied with his own questions including the reservation number. I answered that I had no number because I was still trying to learn about the apartment before booking it.

A second rep replied, "Once you have made a reservation, you will find the accommodation's contact details in your confirmation email. If you require assistance in making a reservation please feel free to contact us."

I answered that with, "I must meet requirements of the people traveling with me, which is the reason I'm asking questions. So I can't decide whether to book until AFTER you answer my questions. Will you forward my questions to the owner/manager of the apartment, or not?"

I never heard from them again.

First time trying to use this service. Was told there was only 3 rooms left so I was trying to hurry. Had to enter my email for Facebook to get the lowest rate. Then enter all of my information to book the room. Submitted. Came back to the initial screen showing the hotel and its rate. No confirmation page. So I waited for my confirmation email for 15 min. Never got it. I went back into booking.com. No record of me booking. No error came up when I submitted the booking of the room. So, I went back to the hotel to book the room again, and it's sold out. I called customer service and they said that happens sometimes and to find another hotel. What a waste of time.

Stayed at Tourist & Resort Hotel Cappadocia, booked through Booking.com. This Hotel classified as Four Star but the treatment we received was 5 star. My partner and I would like to thank, the house maid, the reception staff, the breakfast staff, the chef (who make the most amazing omelettes), and the doorman, and last but not least the manager, who made our stay the greatest part of our world trip. We arrived tired at 05:30 in the morning a car (driven by doorman) picked us up from the bus station and took us to the hotel, reception seeing how tired we were gave us a room immediately, while the doorman carried our two heavy bags upstairs to our room, and we were invited to have breakfast after a short sleep, everything thereafter was just as perfect. Cannot recommend this place enough. I would also recommend that any tours, ballon rides be booked through the hotel manager, he speaks perfect English, and did not rip us off, in fact he was cheaper than quotes we received from local agencies we got quotes from. Dates stayed 13/7/15 to 17/7/15 inclusive. From an Australia traveller couple,

We booked a room in Florence for two nights with Booking.com and needed to add a third night. They sent an email with a tab to hit that said Yes, we want an additional night. Unfortunately, there's no way to show I hit the tab, although why wouldn't I? When we checked in to the hotel, we were informed our reservations was for two nights and they were fully booked the third night. After the front desk person talked to Booking, they put me on the phone. The guy said he'd send me the list of 452 hotels in Florence so I could pick another one. I told him I only had a smartphone with unsecured WiFi access and I wasn't going to waste my time going through the list. They said they'd send it to the hotel and they would help. Luckily, a room became available. I wrote about the situation and they once again claimed I didn't ask for the third night, probably knowing I couldn't prove they messed up. For the lack of crediting me some 42 Euros, here's your review, Booking.com.

Book 2 Rooms Way overpriced for July 4 in Lenox mass. Stayed at the Magnuson Hotel. Both rooms were dirty, had peeling wallpaper, bugs, as well as musty smell. My room had no
Key. They tried five times in the key would not work. My room also was double booked. Another couple was trying to get in the room when I arrived to the room that I was told that I had. They switch the other couple to another room. My TV did not work. It would not go off. I could not change the channels. I kid came twice and couldn't figure it out. Spent the night with no key to get in the room and the door was not locked. Did not stay for the free breakfast and the next morning for fear It would be as bad as the room.

Complain to booking.com. Was told with in seven days I would have an answer. No answer within that time. I called today. Very rude customer service. Was told that they called the hotel and the hotel said that they relocated me to another room. Not true. The guy said that he didn't believe either one of us but I said the hotel had nothing to loose. Mia hang out hung up on me. Very poor customer service. Very disappointed. I haven't heard the end of this.

Amazing from start to finish! We love the accommodation, Jeremiah who was just wonderful and all the lovely people who work there. Its a wonderful place to explore Lough Gill which has a lot of hidden beauties to come across and then Strandhill and so many other places to discover. Thank you Jeremiah and all for looking after us all so well and making our trip so special. I hope many more come to experience a wonderful relaxing time away x