Booking.comReviews 4,267

They list "national chains" with no regard to how individual locations are managed. Thinking that a hotel's rating should be a general indication, I booked a over night stay in San Jose. BAD IDEA. The place was run down and dangerous. It had structural damage, window's busted out and a long history of criminal activity. I walked down the street to stay at another location, so had to pay for two hotels that night. When we complained to Booking we got "we'll make a note of it" but because it was a national listing they weren't concerned with pulling the listing.
Their interest is more in the quick dollar than the safety or repeat business of their customers.
I will never use Booking.com again and will make every effort to tell everyone I know to stay away from it.

Ningunean al hotelero, si el cliente reserva con tarjeta falsa ellos no la revisan, despues te cobran el 16.5% de cada reserva
Si vas a pagar 100 euros al hotel recuerda que 16,50 estas pagando a booking.com.
Si tienes algun problema con el hotel, ellos no haran nada, solo enfrentan al cliente vs hotel. Ellos siempre quieren quedar como los buenos, para el hotel y para el cliente. Aunque ellos tengan la culpa de todo por la mala informacion en su web.
Si un cliente te amenaza, te rompe algo en la habitacion, trata mal al recepcionista, booking.com nunca defendera al hotelero, permitira a pesar de todo eso que el cliente (hdp) escriba en su web lo que quiera, si quiere decir que ha visto a un dinosaurio debajo de la cama booking.com lo permitira.

Trabajamos con muchas mas, expedia, hostelworld, hostelbookers, agoda, fns rooms... per booking.com LO PEOR.

Poco a poco le quitaran el mercado ya que abusan de su posicion dominante.

Antes te amenazaban si veian que vendes habitaciones mas baratas en otras paginas, mandaban email diciendo que te bajaran el ranking, incluso te pueden quitar de su pagina si ves que no eres su esclavo... una verguenza que permitan esa posicion dominante.

What a misleading and fraud website. I booked a hotel today (15-June-2015) on their website, where it was showing final payment as SGD 661.50. I paid this amount. An hour later I got a call from my bank that there is a transaction of SGD 777. I called up Booking, they told me that taxes are included, but it clearly mentioned there that taxes will be charged by the hotel when I stay there.
The website is so misleading that you don't know that taxes are pending as those are mentioned in a consistent small font never added anywhere.
Customer care is the worst.

Please do not book through booking.com

I booked a hotel in Tokyo seeing a very appealing photograph of a swimming pool on the first shot. In the small print it said that for a fee it could be used but this turned out to be extortionate at £600 for the family of the week. I had also attempted to book the option with no cancellation fee. I cancelled the booking but was charged for the first night. There was no transparency about this charge and I feel that somehow a booking with no cancelation fee seems to have morphed into one with a nights accommodation fee. I will never trust this website again and suggest anyone gives it a wide berth

Disappointing. Why have the field special request when you ignore it? I used to use booking.com for booking all our business travels and would need the credit card authorization form sent by the property every time. I quit using Booking.com when 4/4 of the last bookings I made in the last month did only not get taken care of but did not receive any attention/feedback at all.

Add to that the fact that during our last business trip for 7 people, they had only notified the hotel of the 5 rooms that were needed, so we arrived in Paris and were 2 rooms short. As a solution, they said WE should get on Booking.com and make a new booking for the rest of the rooms that night... Talk about non-existant customer service - just unacceptable.

I guess they think being the biggest, they can treat their customers like crap and still have business left... Well. With all the negative comments I have heard on both the side of the bookers and the hotels lately... If they don't review their priorities, they deserve their business to do as crappy as their customer service.

I don´t have much time to write the story here, I have used booking.com as a guest and also as a property owner, so I can compare both sides. While mostly there is no problem on the owner´s side, there is always terrible customer service on Booking.com side. And recently they just change what they call "a privacy". This means you will no longer see the contact e-mail to the guest. You have to call them and they have to call you, which I found disrupting. I am a business man and have no time to giving the personal info (date of birth, address, passport number etc.) over the phone and certainly I am not willing to send it to booking.com mailbox. Also the review system they use is a complete crap! You stay in an apartment and you suppose to answer questions related to hotel. If you do not answer, the system counts it as you gave zero points and dramatically lowers the final score to the property. So you either have to lie or your review will look like you were unhappy there, regardless you wanted to give 10 points... And on top of this, 15-20%% commission is what this site charges the owner! Even on breakfasts... Awful. That is the reason why some property owners have to add some extra fees, to get this large chunk of commission back... Anyhow, Booking.com is not a company I would trust.

This flat is in a wonderful old building. It has high ceilings and large windows with fantastic views of "the bridges".
The standard of the fixtures and fittings are very high.
There is a great selection of DVDS, books and toys.
We had our 20 month old grandson with us and Carole the owner could not have been more helpful, supplying cot, bedding, high chair etc.
Our very pregnant daughter enjoyed the roomy bath and comfortable bed.
My husband and son-in-law enjoyed the large selection of whiskeys in the pub on the ground floor. The pub had a quiz night the first night we were there and live music on the second night. The noise of the music did not disturb us up on the second floor.
This is a great flat

We have used booking.com on many occasions with no issues but will not be using this site again after our stay at Gemelos 22, Benidorm in April 2015. We had issues getting the keys, first we were sent to a near by hotel only then to be sent to an office on the beach front. Once there we could not collect the keys without paying a 50 euro cleaning fee which pays to clean the apartment on departure! This was not made clear when booking the apartment as otherwise I would have booked through a different site which was cheaper.
When we got back home I tried to complain to booking.com who after a few emails offered to refund half the cleaning fee. Although they felt the cleaning fee was clearly stated (however it is not in what their own site calls 'the fine print')they did admit that with the cleaning fee added on to the total their website did not meet their best price guarantee. For speed I agreed to the refund of 25 euros only to then have not one but five emails ignored when I tried to arrange this refund.
In the end I had to contact Trading Standards who advised my to get in touch again and if I had no response to pass on all correspondence between myself and booking.com on to themselves for them to investigate. So sent another email and then I was offered a refund of the full 50 euros cleaning fee. This was dealt with in a matter of days once Trading Standards were involved and the refund credited back to my card, a big difference to the weeks and weeks where my attempts to contact them was ignored.

I'd be very wary of using this shower! I booked a hotel in Vegas and cancelled it 3 days later as I changed my mind. They said on the site that no money would be taken and free cancellation. I checked my balance after I'd cancelled and the hotel had debited my card for nearly €150! I called them and they told me "this should not have happened and they'd contact the hotel". The next day they said they needed copies of bank statements, proof of address, virtually everything about me (statements had bic, iban, account number, name address etc. perfect for identity fraud!) I was very wary but felt I had to give then the info or I wouldn't get a refund. I gave them what they wanted and the refund came through. The problem then was I was left short on the refund because of the exchange rates and transaction charges. I pointed this out to them and asked for the difference but they basically told me where to go as I'd got a refund! And it wasn't their fault. They admitted that the money shouldn't have been taken in the first place, therefore it's definitely not my fault so why am I still out of pocket? In other words book at your own peril, be prepared to have money debited when you don't expect it and then be prepared not to get it all back after you've spent hours of your own time chasing their F**K UP! Disgraceful!

We had a truly excellent stay at Schwoagerhof. The place is very beautiful, easy access to a highway, room was very clean and the breakfast perfect. Alexandra was very kind and helpful, beyond any expectation. She helped us with a health problem, we are extremely grateful to her for that. We met very nice and hospitable people and we recommend this pension to everyone. If we visit that part of Austria again, we will definitely stay there.

Booking.com seem to be very much in arrears complying with with their refund policies. I was offered to cancel a booking due to the information supplied by the hotel being incorrect on the site free of charge. I had paid a deposit of 70 Euros. I confirmed with booking.com that the refund would be made in March. Guess what... I am still waiting for the refund today! I had lots of very friendly and helpful conversations with the Customer Services employees, but we are not getting any closer to a resolution. Todays reply was that Booking.com is now reimbursing me from their own pocket and that this kind of thing takes extra long... how long they could not say... I asked to speak to someone in charge and was fobbed of with the reply that any manager or supervisor in charge would tell me the same thing... I travel a lot and have so far used them exclusively with no complaints at all... Now I am having second thoughts.