I am staring this on sitejabber before I move on to my many other review sites. I have been here 2 days and will update once I have finished my stay before I go on to my other review sites. I arrived yesterday lunchtime, please note I have stayed in many other 4* all inclusive hotels including H Top chain and not had issues. Having been in catering running pubs and high end restaurants with up to 55 staff chefs and managers underneath me I know the trade.
Day 1. We arrive, my Fiancee is vegetarian, as all inclusive we were asked if we wanted to go in for lunch, we said we did,. Once signing in and dropping our bags in our basic but clean and tidy room we went down. On arrival in the restaurant it was mobbed, not a free table, no food out and queues as long as you could imagine. We just had to leave and explain we would come back towards the end of service 40 mins later. We did, what we said, What we eat was nice but limited at that time. We then devised a plan, we'd go in for dinner later at 8.30 pm the restaurant only serves 7-9 pm. It was fine. We Therefore decided to do the same tonight. We arrived at 8.30 pm and it was ridiculous. We walked around for 5 minutes to try to get a table, we could not find one. I went to complain and ask for the manager. In the meantime my fiancee found a table, but not set. I eventually found the restaurant manager who looked stressed and was totally disinterested at my complaint and walked me round and pointed out a table that was free and dressed (only had just been.. The fact when I pointed out that there was no food was "more will come out soon" I have pictures for example of a restaurant with 100's of people, with 20 odd looking at the dessert table, and only 6 desserts (5 of the same kind) there. The front of house lady who was very good and polite aplogised, it should be the manager (how ignorant?) She offered a free bottle of wine, I explained we are all inclusive and I could have as many glasses of wine as I liked (I understand people are on different packages) so what good is that?. Other issues: Our door to our room needs attention, on arrival it took 12 attempts to unlock it. We went down and explained and requested 2 new key cards. We got them, since them 14 attempts to unlock and we got in after 7 attempts and 12 for example. In this case there is no point in complaining again as the door needs to be re-aligned and sensors replaced. Internet, normally F.O.C. 5 a day, 10 for three days, only 2 items allowed. The other H top hotels were F.O.C. (maybe I should have checked the fine print!) we both need to monitor work e-mails. Safe deposit boxes, theemost expansive I have ever had in any H top hotel or any other for that fact. Min fridge, I could see where one used to be, when I checked you have to hire one for 3 per day?? I did but never in my life and I travel a lot have I found this. The only thing I can say is that 90% of the staff have been great. It is not their fault. For the size of this hotel dinner should be served 6.30 pm - 9.30 pm to avoid these issues like all others I have generally visited. I was told by a staff member tonight that the congestion was because a lot of the Spanish/French customers were ignoring their allocated dinner times because they like to eat later. THAT is not my fault. I would just turn them away because of the rules they have agreed to. They would learn the next night! I am on a higher grade package so should get preference. If they were on a higher grade I would accept it and plan accordingly. If the G.M. would like to speak to me I will happily speak with him, I am in room 206 and check out on Monday. I will start blogging and reviewing on my return back to Dublin about the shambolic state of affairs and other issues.