Booking.comReviews 4,267

During July and August 2015, I had 2 reservations at hotels made through Booking.com:
1) Reservation at One King West Hotel and Residence, Toronto, Canada for 23 July to 10 August. Reservation was confirmed by Booking.com to include laundry facilities for a total of $4513. 60 Cdn. When I arrived at the hotel I was told the room and the rate quoted by Booking.com would not be honored by the hotel. I was charged extra for a room with laundry facilities.
2) Reservation at Lord Nelson Hotel, Halifax, Canada for night of Aug. 15th. This was originally booked for single occupancy one bed, but was changed for double occupancy for 2 beds. I received and have the Booking.com confirmation for 2 beds, double occupancy at the same rate. When my husband and 29 year old daughter arrived at the hotel, they were told the room was single occupancy, one bed and the hotel was fully booked. This necessitated my husband and daughter sharing a bed in a very small room.

I just returned from a vacation where I used booking.com and what a nightmare. The hotel we booked through their "verified" system turned out to be a bait and switch scam - the rooms were not as pictured, facilities it listed as featured were non existent, rooms not soundproof, no AC, dirt everywhere, and the list goes on.

The worst part is when we tried to bring it to Booking.com's attention, their email support team shamed us into not having done more research even though their own website listed this hotel as being very good. When a company attacks its customers for placing their trust in it, there's something wrong with the company.

Too long; didn't read: we stayed in a way over priced dingy hotel and when we complained booking.com blamed us for having booked based on their recommendations.

I asked for early check in EVEN if I had to pay an extra night so what happens? I rush to Fumicno Rome airport going to Milan hotel@ 7am to wait in the lobby until 3pm because bookings.com saved my request. They NEVER forwarded my request to hotel. Waisted six hours killing time in MILAN? Save yourself time, trouble, headaches and cash by contacting the hotel/motel of your choice(get rewards program) and book direct. This sites are all alike (expedia, Travelocity, hotels.com...) YOU DON'T SAVE ANYTHING! It's cheaper to go direct!

My mother booked a room at the OM Sanctuary in Asheville, NC through Booking.com over a month ago. We were thrilled with the location and all the Sanctuary had to offer. Yesterday my Mom asked if she should be concerned because the hadn’t billed her card but she had the Reservation/Confirmation number. I said it wouldn’t hurt to call and double check. WELL Booking.com said they didn’t get confirmation from OM Sanctuary and now that they are completely booked. They offered to switch our reservation to the Super 8 for the same cost. Are you kidding me!?!?! My mother and aunt are flying into NC from MN and we wouldn’t even have known my mother’s confirmation wasn’t good until we drove out to Asheville and they informed us they were booked. Do yourself a favor and book direct, Booking.com has a history of this sort of behavior. Not to mention their customer service is disrespectful. (This is the first negative review I have ever written, I am not hard to please).

I had a terrible experience with Booking.com in NYC, they advertised a studio apartment that was not what it appeared on the site. I had to leave the moment I unlocked the door. It was unsanitary, unsafe and not what I expected. Where do I file a complaint with the NY AG for false advertising, similar to a bait and switch. I walked down the street and spent another $1,000.00, I want my money back from Booking.com. Any ideas out there?

Hotel Looked good but was changed a full 124.95 for a room we did not use due to a mistake I made with on line booking date. I showed up a day later than I booked. The manager said they held the room all night for me so I should be charged. I said, would you have charged me for the 14th AND the 15th if we could have stayed on the 15th (there was no room available on the 15th). No answer was given. No compromise offered, just greed in it's full glory, in my opinion.

After booking for 4 people, I called to change my room to a queen size bed room They had said okay sure we were able to change it and there should be no problem. Flash forward to now I called my hotel to just confirm everything and they tell me I have 2 beds not one and that I would have to call booking.com to fix it. And they couldn't do anything about it and didn't even know who I spoke to when I had first called to change it! Like who the heck did I speak to then -_- It is very upsetting they couldn't do anything to fix it and my trip is tomorrow.

Hi booking.com,

So, after recommending me to make use social media (yes, your colleague during my third phone call), you try to block me from it? See what below the message that I am getting after my newest comments.

Hilarious. It took only 4-5 comments to get to you as you know that you are handling this case unethically. This also fully proves that you are not a transparent company that does its best to avoid negative feedback!

Obviously this will lead to an amazing review regarding this "services" in media that is less visible to you. Thus you will have less control.

Just to make you aware, with minimal efforts I managed to secure my first 1000 views regarding your services and I have not even been pushing it (due to my holidays). Also some of the reviews are only online for 3 days.

Apparently, I am not the only person who is appalled at your way of handling customer service.

Please take my case seriously, as I still do not feel that my voice is heard at all.

With the warmest of regards,

Akos Kiss

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I strongly discourage using this site. I have just had a very unpleasant experience - I booked accommodation for 3 people through the site but on arrival found that there was only room for 2. I subsequently learned that this is a common occurrence with this site - to lure you in with misleading availability. We were offered alternative accommodation at no extra charge but 2 days later charged an extra $110! Booking.com has washed its hands of the incident... Pathetic.

Our debit card was compromised and used at Booking.com to fraudulently reserve a stay at a Best Western. Had this company bothered to use proper security measures such as the 3-digit security code on the back of the card, the fraudulent charges would've never occurred. They accept zero responsibility for their lack of good business sense and are rude and discourteous. Beware doing any kind of business with them. Your bank account or credit card will thank you for it. Please stay away! Not secure!

I reserved a room in Florance S. C. When we arrived the motel was not liveable. After renting another room I got in touch with the company. They told me to send them a copy of the bill. Then I got an e-mail they would refund me the amount of 61.61. I got an email trying to rent me another room. They kept telling me the email was not the one they had sent some how it got change in the air. They would not transfer me to a supervisor or anybody that could help me. I even asked for a credit on a room when I took another trip. I never got another email or any communication from then

Yvonne Munn
218 Pleasant St
Pomona Park Fl *******

Had a terrible experience with both booking.com and the Pousada Aquamaster in Brazil. First we were rejected from another Pousada in the area because they refused to take our teenage kids. Then under the impression that we had a free cancellation we were given the Aquamaster as an alternative by booking.com without knowing that this time there was no free cancellation. We then found out that the room was for parents with kids under 5 and then go to cancel but are charged a US$350.00 cancellation fee. After extensive discussion with booking.com and the Pousada Aquamaster they still refuse to waive the fee despite the booking being a year away during the time of the Rio Olympics. Don't trust these guys.

Have used booking.com a couple of times. However, the last few times I have gone on line directly to hotel websites, and to get better rates. As an example... Booked a hotel in Trim, Ireland two days ago for €85 while at the same time, the booking.com rate was €106.
I get various advices from booking.com such as 'lowest rate' 50% discount etc?, special rate €25 etc. Etc. But when searching the available hotels, none of those statements are true, even on the 'offers' via booking.com.
In Ireland at least, you will get a hotel room cheaper directly from the hotel either on line or by phoning.

Having booked through booking.com.

I paid for my accommodation but then got charged all the taxes and fees upfront. The terms clearly stated fees and taxes to be paid on arrival. I had a huge argument with the hotel for over a week and 30+ emails. They said take it up with bookings... I went straight to booking.com and they said full payment is due on booking... I said READ YOUR TERMS CAREFULLY..."Taxes and Fees to be paid on Arrival" after a long hard battle and threatening of legal action. They said yes you are right we will change our booking terms having deciding to go legal to claim my monies. They have now changed ALL terms on the booking payment policy... A customer services Team Manager who I cannot name to shame said she would give me £35 Goodwill and a refund on the 31st July 2015. Since then... I left it 3 days hoping payment would arrive but nothing, not even an acknowledgement. I have e-mailed Booking.com 12 times as they still to this date have failed to reply back or acknowledge my emails and have failed miserably to pay the £35. The other taxes paid cannot be claimed back as Booking.com said the hotel "won't allow it"... Not my fault... but Booking.com... I have gone overdrawn on 3 payments because the taxes/fees were close to the £140 mark. Absolute disgrace!

I have also called Booking.com and once I have given my name and account details, they put the phone down... ABSOLUTELY DISGUSTING BEHAVIOUR... I believe this is a racial issue. Why on earth would they not reply back having given them 2 weeks to return emails/answer my calls correctly.

Avoid this so called legal booking company at all costs. Horrendous Horrendous Horrendous
The matter has gone legal and I have an open case against them which I will win according to my solicitor. Please do not use this company... hopefully this e-mail will make you think twice about booking with booking.com DON'T DO IT!

Booking.com. Please don't even try and reply to this e-mail to make you look like you care... You've had 2 weeks of opportunities... 1 Phone Call and 12 e-mails to reply and help me retrieve my monies. THE MATTER IS NOW LEGAL.
You are ALL A DISGRACE and should consider protecting your customers first instead of feeding your own pockets!
Ranked No: 1 Worst Booking Company on hotel booking ranking website 2015! Well Done! Had I checked this out first I would never have booked with you!

A hotel was advertising availability on the night I booked. I couldn't get access into the property and was advised I would be charged my full fair for a no show. Stranded I went to a nearby hotel which luckily had a room available. Bookings.com refunded my fair. It is a shame that fraudulent or untrustworthy hotels thwart the system with bookings.com - I recon it is the actual hotels and not the third party that is to blame for most negative reviews on bookings.com