Kat N.

After booking for 4 people, I called to change my room to a queen size bed room They had said okay sure we were able to change it and there should be no problem. Flash forward to now I called my hotel to just confirm everything and they tell me I have 2 beds not one and that I would have to call booking.com to fix it. And they couldn't do anything about it and didn't even know who I spoke to when I had first called to change it! Like who the heck did I speak to then -_- It is very upsetting they couldn't do anything to fix it and my trip is tomorrow.