Booking.comReviews 4,267

This was a nightmare from beginning to end. Do not stay here. We booked the entire villa through another agency but the owner was totally awful as was the villa. The villa is dirty despite advertising a cleaner three times a week - she did nothing! Owner was informed but she did nothing... Kitchen was appallingly dirty, bedroom was dirty, bathroom cupboards were dirty, lounge smelt of cat urine, we were left with their cat to feed, nothing was ready for our arrival, owner's dog was sick on the veranda, none of the televisions worked... Fine if the owner wants to live like that but not If you RENT IT OUT! On top of that, we returned one evening to find another couple inside our villa claiming to have rented out a room with breakfast via Booking.com! Bear in mind we have all our belongings there and trusted the 'cleaner' to have locked the front door on leaving... not! Booking.com were not at all helpful, informing me that they would not respond to my emails as we did not book the villa through them! They were at fault with the double booking of this villa but remained silent and the owner of the villa denied any responsibility - bear in mind that we had to sort this out on our own spending quite a bit of time and hassle. A holiday... No! Booking.com refuse to acknowledge any review as we did not book through them but the photos and amenities they advertise are not as they are in real life - none of the agencies go and look at these properties but rely on reviews from their own customers and if they are negative, they do not advertise them! Beware!

I make a reservation by booking.com (Ref No. *******) for Eden Plaza Kensington, UK
And there was condition at the time of booking that if i will cancell this booking before 48 hours of departure, they will not charge any amount.
And i cancelled my booking 15 days before of my departure, and booking.com sent me an email regarding my cancel booking that there is no charges.
But after 15 days, I got credit card statment where hotel charged me GBP 250.51 and after long conversation when booking.com accept it in writting that its wrong charges and they will refund it. But after 2 months continuosly emailing booking.com called me and asked me for my bank account detail for refund amount.
I given them everything but after another month I didnt get back my amount nor booking.com replying to my any email.

Naeem Haroon

Best Western Cape Suites is situated right next to the Cape Tech University. Students share rooms, party, drink, do drugs, fight, throw up, shout all hours of the day/night. The poor security gets abused whenever they say anything. Police gets called in, Security companies only to sort out a situation for a couple of hours but then it continues again. I never felt safe and being a sophisticated young lady I would not advise you to stay unless you are here to be a student and party! For the same price, check out other spots that do NOT allow students to share rooms. Very disappointed and fear for the future of this establishment, unless they get rid of all the students!

Please do not book with booking, com. In June we stayed at a facility in Irving Texas. We paid cash and had a receipt to prove so. Then in July we got billed on our credit card for the same time that we paid cash for. I contacted booking, com to inquiry about this problem. They told me to send the credit card statement and the paid receipt to them but by scanned e-mail only. When I explained I did not have that ability what was the alternative they replied none and informed me I had only 48 hours to provide them with the info they were requesting. I met the deadline and over the next three weeks here are the people who were trying to remedy this problem and could not. Brittany Jager, Candy Zhu, Chihen Chens, Sylvia Guan, Mavis Chen, Nuraishah Binte Abu Talib, and Andrea Pandele. Now out of all these people none could get any thing settled over a 3 week period. First they told me it was a completely different hotel than it was and to contact my credit card company they could do no more. When I pointed out that they were dealing with the wrong hotel they then cut all communication with me and I have yet to hear back from them. Finally I called the hotel sent them the same info and the money was refunded to my card within a two hour period. Now tell me please why that many people could not do in 3 weeks what I got done in 2 hours if in fact they new what their job truly was. Once I pointed out their mistake they would no longer respond to any further question nor give me the number to call to speak with someone else.

This site is easy to use but you may need to check the price often as the some other site may offer better price than them. On the whole it is a okay website. I heard from friends that they say hotel.com seems better. But i have yet to try them yet. But booking.com is better than that agoda.com.

The Zajazd Magnolia-Airport hotel Modlin is about a 20 minute ride by taxi from Modlin Airport (fare about £7). The hotel can be used as a base for travelling as it is a few minutes walk from a railway station where there is cheap and easy access to Warsaw and nearby towns. The hotel is great value for money. It is very clean and has a good restaurant where meals cost about £3 or £4. Breakfast is included in the price and this consists of a variety of cereals and cold and hot cooked meats. There is a bar (£1 pint for Polish larger) and a terraced area. The hotel is adjacent to river walkways where there is free-to-use keep fit equipment and free good quality children's play areas. The hotel managers are a young married couple who both speak English (the manageress has excellent English). They are both extremely pleasant and helpful and can provide stacks of information about places to visit and how to get to them.

I would say that the hotel is as good as you are likely to get in Poland for the price.

They never honur their low price guarantee. Asked for links but will reply 2 weeks later that they cant find the low price or available room. WTH, of course, it was two weeks after! AND THEN shamelessly asked for a screenshot which happened two weeks ago! If i knew a screenshot is needed, they should have asked for that in the first place! But their claim forms does not have that function. THE Customer service was a service to send me to mental torture with all sorts of excuses and unresonable reasonings! HORRIBLE SITE! NEVER USE THEM EVER!

I booked a hotel room for a few days on Booking.com. It was rated 3 stars. It was a hell-hole. It smelled of mold; the AC didn't work and the door wouldn't lock. After seeing the disgusting room. I asked for a refund from the hotel and got all but one night refunded. Later, Booking.com sent an email asking for a review of the hotel. Then I realized why it was rated 3 stars. Booking.com doesn't allow you to rate any lower than 2.5 stars, which they round up to 3 stars. This is UNEQUIVOCALLY DISHONEST. I am certain I am not the first, nor the last, to be scammed by them. I'm sure they are being paid a fee by these awful hotels. They are not representing the consumer. There are many other ways to find discount hotel rooms. Don't use Booking.com.

I was supposed to arrived in Morgan Hill on August 15,2015. The reason of the trip was to start my university studies. I have to cancel my flight and hotel reservation for medical reasons. My dissatisfaction with the service received in the area of customer service is beyond words. The hotel used their reservation policy unfairly and charged me the entire stay, when it was "supposedly" under investigation. Regrettably, this site don't protect my rights as a customer. Never gave me another options like modify my arrival date after this unexpected event or charged me only a fee. This money was important to continue my college plans. Therefore, this site is not recommended.

We stayed at TP Hotel in Toms Rivers, NJ on August 15 2015 for only one night but they gave us the worse room available. We booked it 2 weeks in advance. Shower was clogged, only one set of small towels, for 3 people, no working TV and no Remote, no hair dryer, lights missing, the carpeting was so solid (not plush) on dirt and so old that it was faded, iron was missing and its holder had spikes exposed.
Manager Shawn and manager Kal were very nice but helpless because they could not help correct any issue.
In addition, their "Continental Breakfast" they offer was a hot coffee container with small Styrofoam cups (no lids) and small package of powdered Drakes Mini Doughnuts.
My wife and daughter were so discussed we left quick for a breakfast restaurant.
Mr. Tony Shad GM should pay more attention. Toms River is a real beautiful city but TP Hotel needs a face-lift allover.

I will never stay at Bay mount Inn in monroe mi again the manger Jas was very rude she was in the laundry room when I came in to book a room and she hush me and said u see that I'm on the phone. So I waited ten mind and she still didn't help me so I left as I was leaving she came to the desk and then wanted to help me. I told her to hush and i said I was busy leaving. She decided to tell me I'm not welcome there. I said I wouldn't stay here anyways. Rude people there and very dirty pool and hot tub. It look like it hasn't been cleaned in a long time
No more for me there. Yuck

Unacceptably bad accommodations with no recourse except to the non-responsive customer service at Booking.com. Pay through the nose for the right to cancel, but you'll pay more for any changes. Caveat emptor, READ THE FINE PRINT! It's August and I just cancelled a reservation for October because the spanish hotel doesn't take AMEX and I guaranteed the room with an AMEX card. Booking.com charged me 30 euros for the cancellation. That's the price for not noticing that AMEX wasn't listed in the hotel ad. I also booked another hotel in a different city for later in the trip. When I got the confirmation from booking.com, there was a meal plan is included that will add about 50% more to the cost of the room. As the saying goes "you can shear a sheep often, but you can only skin him once". I think I've finally been skinned.