Booking.comReviews 4,267

I booked a one night stay in a hotel in Spain through booking.com which was accepted.
After 4 months booking.com informed me that the minimum stay at this hotel was for 3 nights and cancelled the booking.

Nowhere on the hotel site did it mention a minimum stay and I could still book a room for one night at another time.

I don't suppose the cancellation had anything to do with the fact it was Easter and the hotel could make more money from someone else?

No explanation from booking.com as to why it took 4 months to realize a booking had to be for a minimum of 3 nights.

Very disappointing.

As mentioned elsewhere booking.com offered me another (more expensive) hotel but, after complaining, they offered to refund the difference after my stay.

On returning to UK I emailed booking.com and, after a few hiccups, I got the excess refunded to my account.

Worth the persistence.

Incidentally, the original hotel is still offering one night stops despite the claim that all bookings at their hotel is for a minimum of 3 nights.

Booking.com accept customer mis-statements, incorrect facts and outright lies without checking the veracity of comments even when the host points this out to Booking, Com's so called Review Panel. I was advised over the telephone that their only concern is if profanities are used and that bookers can make any comment regardless of accuracy or truth, what a system, I gave them an opportunity to review one such guest, my next step is to seek legal council for libel and threaten the writer, why should I have to go through this

I wanted to up grade my room which I can not do online. Called Booking.com and spoke to a rep who called the hotel. She got back on the line with me to tell me that she had to call back in 30 minutes to talk with someone in reservations. I took it upon myself to contact the hotel directly. The woman at the front desk said she spoke with the Booking.com rep but there was no reservation under my name. I also got a better deal booking directly with the hotel with no cancellation fee and they took my AAA membership. Called Booking.com back and again they had to call the hotel. It's a cluster *&^^ and they aren't very honest. Costumer Service isn't very good. Steer clear from this site.

My husband and 2 children booked two rooms to attend my mother in laws funeral in Chilliwack. We made the error of booking same day (Saturday Jan 30th instead of the following Saturday feb 6th). I booked through booking.com. I called immediately to explain what I had done... Monique from booking.com called the hotel and explained what I had done. They advised her it was no problem to change my date (as they were not busy) and no penalty or change in rate would occur. I received my confirmation through booking.com saying "zero penalty" for change of date. 15 minutes later my visa was charged a $90 "penalty from Vedder river in". I waited 48 hours after leaving a msg requesting call back from the hotel. No comment or communication at all. I cancelled the booking to avoid further charges and was then charged for two rooms at $160. We were 5 days before checkin. This site claims to charge nothing 48 hours before arrival. I have now paid for two rooms plus a penalty of $90... and we aren't confirmed to arrive for another 4 days.
No one will return my call.
No one will return my email.
A rep at booking.com said they will remove from their trusted list of hotels.
We have put this info forth to Global Vancouver News and have received a call asking for fur info.
Expect to see this on global within two weeks.

I booked a Hotel in Chelan Washington through booking.com. We got caught in a snowstorm and were unable to reach Chelan, so I called to cancel my reservation about 5pm of the night of my reservation. The policy I booked under included a 51.00 cancelation fee, which I did not realize until I received an email confirming the cancelation. I was annoyed that I had to cancel due to weather and still was charged, but I didn't complain since I hadn't fully read the cancelation policy when I booked. However, later that day, I got an email from a customer service rep saying that even though there was a cancelation charge, they had asked the property to make an exception were not going to charge me! I work in customer service and was totally impressed by their proactive response to my situation!

Im a vacation rental owner and I found out their site just does not cater well for this type of thing even though they say they do. Their internet interface (extranet) which is their booking management system is so complicated and full of errors that you encounter every possible thing that can go wrong: f. E when a customer books, the customer's credit cards would show charge declined, and we are supposed to then press the link on their booking system: credit card invalid so we dont get charged commission for the transaction. The link did not work and customer service (every time a different country!) could not fix, consequence I got charged 15% commission and the guest never paid or booked! I would get a booking, but then the cvc code for the credit card was not displayed for security reasons! Well, how can I charge it without a CVC code? Consequence: you guessed right, they charged booking fees, but I could not process the payment from the guest. On and on. Then they started to accept bookings from guests even though my calendar was messed up due to their complicated calendar system on the extranet (to close up a room - as they call it, you have this really antiquated spreadsheet system and you have to do multiple steps - (close entire room, then close from monday-friday, then the amount of hours or something equally weird), a nightmare to manage!
Dont use these people. I am Dutch and they are a Dutch company but this is such a back to the 90's internet set up that I am ashamed that they are from my country. So old fashioned in their internet dealings! Terrible.

Booked 2 rooms for Christmas with free cancellation option. Had to cancel 3 days after booking due to the health reasons... on 26/12 hotel taken money from my debit card in full amount for the stay... I have contacted the hotel directly and they told me booking.com never cancelled the reservation and that's why hotel taken my money. Contacted customer service several times and if I am lucky enough and get answer, it is always the same "we are trying to find resolution but till now we could not"
This is now going on for more than 4 weeks... I have provided them with bank account statement as they asked, but still no resolution.
I have decided to report the case to Fair Trade as well as make a court claim, as I do not see booking.com willing to solve the issue.
Please be beware of their services... you may lose lot of money with them.

I love booking.com because you find the cheapest rates here. There's no loyalty perks, such as getting a free stay when you've booked 5 nights, but you do get "genius" discounts when you've booked 10 nights through their site. I go on business trips often and never pay more than $40 a night for a room, although those are 2-3 star hotels which some people may not be okay with. I love how you can book a room without having to pay in advance, and how you can cancel your room up to one day before your scheduled booking without being charged to do so. It's a great site and it may have low stars here on sitejabber, but don't knock it before you try it!

Booked a room in New Orleans 2 months in advance, assuming I would be given the best rates available at time of my stay... WRONG... discovered the rates were 59% off when I arrived but was told I was too late for the discount and should have checked with them earlier... plus I was told Booking.com does not give AAA or Senior discounts. LESSON LEARNED from now I go directly through the Hotel. When asked for. Proof of rates it did no good either I was just told even though my response was within the 24 hour required I was still too late...

Booked 3 rooms in niagara thru booking.com. Did not get a confirmation email so assumed the booking did not go thru. Waited about an hour then redid the booking got a confirmation for this booking. Later in needed to cancel reservations with ample notice cancelled via booking.com received confirmation via email. All was good so I thought. I then received credit card statement and I am charged for the 3 room Called hotel they said j had 6 rooms booked and only 3 were cancelled and to call booking.com. I called them they said they had 2 bookings the first confirmation had bounced back from the server to them as the email was incorrect so instead of advising us of the problem they ignored it. After many phone calls to them they were useless basically stating it was our fault and we were SOL. I will never use there service again buyer beware. There customer service is crap they say they will call u back they never do. I asked to speak to a manager never put me thru to them. They are a horrible service.