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Booking.com Reviews Summary
The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to inadequate customer service and a lack of accountability. Many reviews highlight issues such as harsh refund policies, unresponsive support, and problems with fraudulent listings, leading to frustrations over lost funds and unresolved complaints. While some customers appreciate the variety of accommodations offered, the overwhelming sentiment indicates a lack of trust in the company's commitment to customer satisfaction. To improve its reputation, the company must enhance its customer service responsiveness and take greater responsibility for the listings it promotes.
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Booked jurys inn Brighton with booking.com have used in the past they sent me an email confirming my booking it said that I had could not cancel The booking and I would pay 24 hours before my stay then I received a further email stating that jurys inn Hotel would be taking payment when I stay then I received a further email from Booking.com to say my reservation was cancelled I contacted Jurys in and they said booking.com cancel it and then booking.com give me no reason why they cancelled so why send me an email saying that the hotel I'll be staying in was going to take payment when I stayed for them to cancel horrible service I am attending a wedding up there for which I have to find another reservation let down would not recommend better off ringing hotel directly because it was the same price
Did not stay at a hotel I booked through this company as was NOT as stated on web site, but was unclean and run down. Boookin.com unhelpful about giving me a refund after the hotel they recommen would not give me one either, now having to go through my credit card provider. Customer service was awful and I would never use again or believe whats on their web site regarding hotels.
I always get excellent results, much better than other travel sites, free cancellation policy suits me fine. Sometimes we need to cancel unexpectedly.
Also the Genius discount on some hotels is an added bonus.
Rating is far off. You will be staying in a motel that is disgusting and ran by middle eastern people
We had a reservation through booking.com in Urbana Champagne and was unpleasantly surprised when I got there that it never even booked. It was very inconvenient because we were there for moms weekend and had to find something else. Terrible experience.
This site said the place we booked was 14.3 miles from Oban! Perhaps if you had Concorde! Took three hours and a ferry from Oban! Completely misleading I will never use them again
After a second bad experience, I'll definitely warn anyone considering this site to avoid them. I'm in the UK and a 2 night hotel stay was averaged to £354. The hotel has charged me £474 (euros to pound conversion) and justified it by saying approximate prices. I should have known better after a previous experience where the same had happened and booking.com supported the hotel charge against my complaint. Don't be fooled by the cheap prices.
Sometimes, your credit card will have been charged already and you're oblivious to the charges so there's nothing you can do. In future, I will probably try to contact the hotel first to see availability and prices like someone suggested on another site.
All I wanted to do is change the reservation. The whole interaction was purposely frustrating and the agent was belligerent and lying. This group will not last long. It is fraudulent.
Excellent hotel very warm welcome and noting was to much trouble. Rooms very large and have traditional country furniture which made its wonderful country character and feel perfect location for area. Really enjoyed our stay
After spending 4 nights in a Comfort Inn I was told by Choice Privileges my stay would earn no points because it was booked through Booking.com. Now I know why several previous stays at various hotels resulted in no rewards points. There is no value to Booking.com other than checking rates. Then call your hotel directly for the best value.
I needed to make a change in my reservation. I was within the alloted time for changes. I was told i would receive an email with a decision within 48 hours. I have already returned from my trip and still have not heard from them. I consider that very unprofessional.
THEY SAY FREE CANCELATION AND DONT PAY TILL YOU GET THERE! YET A FEW DAYS LATER I WAS CHARGED! IVE BEEN ON THE PHONE FOR OVER AN HOUR AND THEY REFUSE TO GIVE ME MY MONEY BACK!
First i know they ask for a credit card to hold the room and in most cases may charge the first night, but they site said it would not be charged till the day of the booking. I was charged for the full booking amount with in a few days of booking. Second canceling the booking was also something the site said you could do as long as you did it with in a week or so before the booking. Wrong they now keep the full amount charged if you cancel
I booked a room through Bookings.com that said I could reserve the room and not pay until arrival; however, they requested a credit card to hold the room. What they should have said was "we're not holding your room, we're charging the full price and you cannot get your money back". In addition, and even more aggravating was the cancellation option that allowed me to make an immediate correction. Once again, what they meant to say was "yes, you cancel, but you won't get your money back and further, you also cannot re-book your room without paying the full price all over again". The hotel said they would get me another room for free since I had pre-paid for the cancelled room. They also suggested booking directly in the future with a price-match request. They also said they receive hundreds of calls regarding problems with both Bookings.com and Priceline.com.
Their site says no fee no pay etc and cancellation policy.
I canncelled for a trip with over 6 months notice & I have been charged the full amount before even staying both Booking.com & accom provider stated in the T & C I could cancel without penalty before 15/09/2017
Im now $900 plus $$$ out of pocket and chasinga refund through my card company
Never again will I use Booking.com. I understand certain rooms cannot be cancelled unless you pay more, which I think is ridiculous, but if the room goes down in price you can't get it for the lower rate unless you paid for the cancellation option. I also sent in a message/complaint and never heard from anyone. I loved the places we stayed, but we will go directly through the properties or through another site!
Checked into hotel, discovered that Booking.com itself was offering a rate $100 cheaper per night. Booking would not match their own advertised rate, hotel would not let us cancel. Cost me over $400. NEVER AGAIN.
Room no. 1
On arrival, I was pleasantly surprised by the spaciousness off the room... after a while the constant humming noise, which I thought was the bathroom extractor fan, turned out to be the restaurant / bars heating / ventilation system.
The constant humming noise sounded as though the system ran through the room, this coupled with the noise from the bar below meant good quality ear plugs were necessary to aid any form of sleep.
At 6.15 am I was awoken to the sounds of laughter from the morning staff preparing the bar below!
I passed my comments on to the deputy manager who after prompting, took my name, room no., email address and phone no.
I await a response...!
I'm writing my review while I'm waiting on the phone for Booking.com to update my "lowest price guaranteed". It's been 33 minutes and she's still working on it. Crazy but the hotel website had a better rate than we got on booking.com and no cancellation penalty. Lesson learned... just use the hotel website and stop trying to save a buck! No one has time to sit around on the phone for this. And that is what they want. They make you wait and wait so you finally hang up and don't get the "deal" they advertised. All I'm asking for is the same rate I'd get if I walked into the hotel. I'm not asking for their right arm.
Okay... I'm at 36.23 minutes and going strong.
Update! So I was just told I pay the higher price and when I get my invoice I can submit it for the difference. Really?!? What a rip off. Never again.
They do not disclose all their costs. Rip-off artists. Customer service took 2- minutes to connect. I would never, ever use this site again.
From the business
Booking.com provides online bookings of hotels, resorts, hostels, and other travel accommodations around the world. The site attempts to separate itself from rival reservation sites by offering deals and its own hotel reviews. Booking.com is a subsidiary of Priceline.com, a publicly traded company (Nasdaq: PCLN).
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members