Booking.comReviews 4,267

Would not honor price match guarantee purchase a room through them 4 on a specific amount then check the hotel two weeks later and it was $112 cheaper there they gave me the run-around booking.com said they would try also asked me to send stuff emails links to the hotel had them even call and confirm the price was cheaper and still they blame the hotel inside the hotel should we fund me when I booked through them booking.com in the hotel said booking.com get paid 25% and that my beef was with booking.com and not the hotel and I should use the hotel directly next time isn't that quick

We are staying at St Nicolas Elegant Residence in Paphos. On arrival, the staff was very friendly and accommodating. Any requests are dealt with immediately. We stay in a lovely apartment spacious and clean with all the necessary equipment, big fridge microwave, oven, kettle etc. Relaxing view of the see and lovely pool from the big spacious balcony. Huge complex with great facilities, tennis courts, play park for children, sauna, indoor pool and gym. I will definitely return to St Nicholas Residence

Beware of booking.com... we had a very bad experience at a motel that we booked on booking.com. They made this place sound really great and made it sound very popular with "only 1 room left!" and it was their "top pick", etc. Booking.com bamboozled us! The Rodeway Inn in Winter Haven, FL was the motel and it was AWFUL... bed bugs, a strange odor in the room, very old and falling apart, the pool was filthy. We didn't stay in the motel because we were afraid to. There weren't ANY towels in the room when we arrived which we thought was strange but we left in a hurry so didn't think anything more of it until the manager/owner called us the next day and accused us of STEALING the towels and charged us $30 on our credit card. Booking.com sent us an email asking us to write a review on this establishment. I wrote a negative review and booking.com still hasn't published it on their website! If you ask me, booking.com is just as shady a business as the Rodeway Inn in Winter Haven FL. I would strongly advise against doing business with either one.

Worst hotel I have ever stayed in, no service, booked through booking.com at £80 a night, no breakfast included, one pillow per person, 4 coat hangers in cupboard, have to ask for toilet paper ( no spare rolls) in bathroom and they don't make the beds or clean the rooms. What am I paying for? Shocking and bad beyond belief. Booking.com does its reputation no favors keeping a hotel of this low standard in its list of hotels through which it portals bookings. Carol Theron. Booking no: *******595; 6092.

I booked one hotel in Italy without credit card details (booking number *******969). And when I had to cancel the booking later, I got message saying that 18 are deducted from account. Please deposit my money back.
In another case I booked one hotel with 10% charges (booking number *******933) and when I cancelled booking, I had to pay half of the hotel charge 70! This is not acceptable. In both cases I was not informed about there charges while booking.

After I booked with booking.com I found another site and the hotel directly were £100 cheaper. When I called booking.com to ask them to price match which they promote and promise they looked for any excuse to not do so (wording of the description of the rooms are different, we cant change your price, we cant contact the hotel etc. etc. Etc). Be very careful when using them and do your pricing research before booking as. As sure is eggs is eggs they will try their best to squirm out of honouring their price match guarantee

I booked. Hotel in Washington D C. Upon arriving I asked at front desk about pool, replied they had no pool. I couldn't just walk out, it's Easter weekend. Everything was booked. I had specially took my granddaughters to Washington for education purposes and they love to swim. I go down to front desk next morning, informed them of the situation, showed them the advertisement from Booking.com. They totally agreed that they had mis lead me. They also had written that they had King Suites hotel informed me that was false. Called the company Booking.com sent them a copy of advertisement. Emma was leaving for lunch. Spoke to Matt he argued that it was Marriotts advertisement. They just wanted to blame another person.
Therefore, I'm for warning you do not book with Booking.com. They are the worst. I'm reporting to BBB.
Again, I will tell you, don't book with Booking.com

Nashville Airpoort Inn and Suites, filthy, had to go to office at 10:00 to get sheets and blanket, no pillow for sofa bed they knew we would use. Bed was stained and very old. Mold in bathroom and doorways. Kitchenette was filthy with grease, no dished, pans r silverware, or drawers, broken lights, bare wires, a/c in livingroom, none is bedroom. I would never recommend this place, or stay there. We were boooked for 3 nights, and stayed 1 night because we were unfamiliar with area and surronding motels.
Got 2 nights charges back but not first night yet. I am going to report them to the health department. A true Nightmare. I would rate it minus 20.