Booking.comReviews 4,265

Had a booking cancelled ON THE DAY of the planned stay after I had confirmed my credit card details. I had booked months in advance as I anticipated high demand in the area due to a large concert. Checked with the property and Booking.com had effectively gazumped my booking with another at the booked out property. Property couldn't care less due to zero vacancies anyway and Booking.com was as helpful as a clam full of cold water. Managed to find another better, cheaper room closer to the venue I was attending anyway. The sooner Booking.com and other similar under performers go bust - the better!

I came for a holiday to Thailand to relax and Booking.com has ruined what it was supposed to be s nice and relaxed holiday. First I booked in an island with no ATMs and received a confirmation email from Booking.com that my accommodation was paid so I arrived in the island with no cash money to pay for the hotel and when I arrived in the island the property has not received any payment. Thanks the owner was understanding and knew this common problem with booking.com so he helped me nut I could have been left sleeping outside and getting malaria mosquito bites because booking.com did not send the right information. When I called customer support to report my issue there was a very unpleasant lady on the phone. They ruined one day of my holiday. I traveled to other island and had booked a resort in a beach that I love and when I arrived the resort is in a different beach. When I arrived in the resort the property is located quite far from the location and booking. Com support does nothing about it at all. Never book with this site. They have spoiled what it was supposed to be a nice and relaxed holiday and now I am stuck in a horrible place where I did not want to be cause the company did a mistake. I am not rich and cannot take holidays that often and this company has only spoiled what it was supposed to be a beautiful holiday.

First I got call from Apartment Owner saying the price I have booked is wrong and I need to pay $80 extra for my booking. This is so unprofessional. I told her that I will not accept this as my booking is done from booking.com and I don't deal with the owner directly.
Then I got email from booking.com for increase rate. This is completely disrespectful from company like booking.com. This is false advertising and it's completely illegal. As it's changing price after booking is made. Booking.com should push back to the apartment owner and say it was your fault and you have to allow booking for that price as it was advertised and booked at that rate.
I want to canceled my booking and booked with airbnb. Never book with booking.com again.

I booked a Singapore Parc Soveriegn hotel with my family. They charged extra in the beginning itself for my child of 8 years old. They even asked for the age of the kid and I provided that.
The deal was made including breakfast. There were no other clauses mentioned.
But when I landed in Hotel I had surprises. Hotel staff said that Booking.com has not paid them for breakfast. It is only for the stay with the child that too without any extra bed. Booking.com is a cheat company and I'd never deal with them and never recommend them to any.

Recently used booking.com for a trip to the Oregon coast. On booking.com it asked how many people were going to be traveling I told them three adults two children pushed go and it gave me a list of motels that fit my specifications. Paid for the room drove 5 hours checked into the motel went to the beach and around 8 that night the motel management called up to our room and asked how many people were in the room. I told him three adults and two children and they told me that they could not have that many people in the room and that I would need to pack up my stuff and leave cuz they could not accommodate me. They wouldn't refund my money call booking.com they can help me so now I was stuck at the beach with two kids on a Saturday night which just happened to be Saint Patrick's Day and a very busy Casino town on the beach. Needless to say we made the best of the trip but are out $300. I would not recommend using booking.com.

I was looking to book an apartment for a short term stay. Booking.com seemed easiest as it lists any whose owners decided to list there, rather than use a classified site. I had some questions that I wanted answered and booking.com says I need to contact the property owner. Booking.com would not provide a link or any information on the owner, saying that would be available after a booking was made or I can try to search the internet for them. Really? Not very helpful, they want me to make a non-refundable booking just so I can ask questions. NO THANK YOU, I WILL STICK TO REGULAR HOTELS AND BOOKING DIRECT WITH THEM!

This is a total scam, do not believe it for a second. They want your credit card number, act like you will get the lowest price, the problem is the hotel provider. The hotel provider has a different crediting system no refunds, sorry that is the way it is.

I called booking.com, leave message after message, no return calls. Please do not use, you will be very disappointed, I had to pay for the entire stay with no refund. I cancelled 6 days prior to check in. I learned that booking.com is a bs company do not trust their bs talk of the lowest guarantee.

Please do not use and stay away. They are totally rip off company.

I made a reservation with a hotel through booking.com on 2/24/18 for 2/24/18-2/25/18. I canceled the reservation the same day within less than 2 hours of booking it. I received confirmation from booking.com stating my reservation has been fully canceled and I will receive a full refund and that I did not need to contact the hotel for anything further. A few days go by and I show a charge from the hotel. I emailed booking.com asking when I should expect my refund. I didn't hear anything from them. I finally called on 3/05/18 and spoke with a rep by the name of Cindya? She was very nice and told me that the hotel is not issuing a refund because I was considered a "now show." I explained to her that I received an email from her company@ 6 pm stating my reservation was canceled and a refund will be issued. She spoke with the hotel and her supervisor about the matter and agreed to issue a refund to me. I sent her all of the needed information to her to get this completed. Once we are in the final steps the line is disconnected. I tried calling back but I could not get someone on the line since it takes FOREVER to speak with a rep. So I emailed the rep that I was speaking with through the chain we had going asking to send confirmation that I will be refunded. 2 more days go by and I have heard NOTHING from booking.com and the charge still remains on my account. I called again on 3/07/18 waited on hold to speak with a rep for over 20 minutes. I spoke with a different rep who did not tell me their name. I proceed to explain that I have already spoken to someone prior and they were supposed to get this handled for me. The rep went on stating I was a liar and that they would have never said or done that and continued to try to over talk me. I was fed up and requested a manager. I was put on hold for about 2 minutes and the line was disconnected again. I have yet to get a hold of someone at booking.com. I have filed a dispute with my bank about this. I have never had this experience with a traveling agency before and I will be sure to NEVER use boookin.com again.

Booked a hotel in Bangkok through Booking.com. Entered payment details to reserve the room but payed in cash when I arrived. Two days after leaving the hotel I was charged again. I would have let it go but it was £60 which is absolutely ridiculous. Contacted Booking.com and the man on the phone was extremely rude and unhelpful, saying that they can charge at any time... well that may be the case but NOT IF YOU HAVE ALREADY PAID. Plus I highly doubt a hotel would just let us stay there for 2 days and leave without paying beforehand. They are scammers and I will not be using Booking.com again.