Booking.comReviews 4,265

I created an account w/booking.com, booked a reservation and logged in the next day to cancel it which was in the time frame to do so. The first page was asking me if I was still interested in the hotel. I went under my name/my dashboard to the bookings tab to cancel the reservation and it said ALL (0). I assumed the reservation did not go through. Over a month later I saw the charge on my credit card. When I log in today, it still say booking ALL (0). To date, I have not had any resolution to this matter. The customer service reps are very nice and even though they agree with you, they are unable to help you. DO NOT USE BOOKING.COM.

They charge hidden fees not included in the total price. They only do this when you pay by card; the total price you thought you were paying ends up not being the actual total price, even though you get an email saying it is the total price and the website shows you that it is the total price. When you check your account, it shows that they have taken more than what you expected to pay and when you call them for an explanation, they will say these are additional charges not included in the total price. It seems like booking.com doesn't understand the meaning of the word "TOTAL". TOTAL means the SUM OF EVERYTHING that you are supposed to charge me should be included in that price; hence, there SHOULD BE NO HIDDEN CHARGES.

They surprisingly do not have these hidden charges when you pay by cash. When I paid by cash for another accommodation, these "hidden charges" were no where to be found; I paid the owner of the accommodation what the total on booking.com said, and he didn't ask for any extra "hidden fees" not included in the total price.

It's obviously fraudulent activity and it's only a matter of time before they get sued for more than they can afford to pay for their fraudulent activities. Never again booking.com. Fool me once.

I booked a room through Booking.com; upon arriving to the hotel we found it to be nothing like described in the photo. It appeared to be what I'd expect in a low rent apartment. Dirty! The carpet looked like something from a frat house. We immediately went to the front desk and described our feelings. We were offered the penthouse which was sure to be more of the same. The establishment would no refund our money because of the 24 hour cancellation policy. I contacted Booking.com and they were kind enough to contact the hotel but were unable to help since the hotel has the right to their cancellation policy. Booking.com does not help you if you are not satisfied. I then called corporate office of the hotel chain. They said they could not help since I booked through a 3rd party (booking.com).
They said had I booked directly w/o the 3rd party they would have been able to correct the situation. Customer satisfaction is not important to Booking.com LESSON LEARNED

Booking.com is a scam! We booked an apartment weeks in advance, paid the fee, received a confirmation... only to have our reservation CANCELLED the day before our departure. Booking.com's response was, "It's not our fault!" We desperately asked for help in finding an alternative reservation, only to be offered places of poor quality, in dangerous parts of town, or with not enough beds for our family. We got shuffled between multiple customer service reps - one hung up - only to be left with no help. Result - our kid's graduation trip CANCELLED! We will not be able to recapture this chance for a great moment. Booking.com CANNOT guarantee you a reservation. They claim that they have NO control over the owners of the property. A confirmation means NOTHING, and you can be left completely screwed! DON'T TRUST BOOKING.COM! Don't risk your trip with these scam artists. My next step? Repeated calls to the senior execs of this POS company to see if anyone has any sense of professional courtesy or customer service.

RUINED OUR VACATION. After driving 10 hours to our beautiful resort, we find out even though we have a confirmation # in an email from Booking.com that the resort was not notified of our reservation. Booking.com just pushes reservations through to gain revenue but never contacts your hotel to place the reservations. Nothing like getting to a place late at night and then have to go to plan B with an email confirmation in front of you with Booking.com. HORRIBLE business. Don't use.

I booked a room in Milth Re di Roma via Booking.com at least 6 months before my trip, however a week before my departure, I got an email from Booking.com stating Milth cannot accommodate my booking and offered me an alternative for over £50 more. At this last minute especially during peak season, it was panic station trying to find alternatives. Furthermore, Booking.com's email stated that I can only file a claim AFTER my trip in which case, I would have to spend all the extra money first before they will "consider" my claim.
Anyway, when I went onto Google review attempting to leave my review of Milth, I was shocked to see a list of other victims scammed in exactly the same way! Even though I'm annoyed but if my cancellation was due to a genuine reason, that's understandable, but it seems it's all a big scam by Milth, yet booking.com is still happy to take bookings on behalf of a ongoing scam! Absolute shameful and disgusting of Milth and booking.com. Avoid both from now on.
Incase booking.com disputes this review, my booking ref is *******611.

Order to get low prices, the Children have been counting days and were so excited and out of a sudden 2 days ago we received an e-mail saying that the hotel cancelled our booking because we had 24h to respond to an email that booking.com has sent about an invalid card, Just 24h!, because we haven`t checked our e-mail that day, we lost our holidays. I have taken an annual leave from work, bought flight tickets and my children are still dreaming about those holidays. When I called the customer service, I have been told that there was nothing they can do, if out of a sudden you receive an e-mail and you don`t respond in 24h, your holidays are gone. They could have called me or use an alternative email or number. I`ll report this to the press. Never ever again Will I deal with booking.com

I booked a stay in Athens thru booking.com. First the date got changed on me (as I was searching which of course I did not noticed as I booked [date booked June 5, wanted July 5]). The next day I alerted the company about the mistake and ask if they could refund me the sum or book me into another accommodation. Come to find out, that the money went to private owner and this guy refused to refund the money (by the way do not book the apartment in Athens called "Welcome Home" - this guy is scammer). When ask how we can solve this problem they said we cant help you, contact the property directly (which I did and the Welcome Home property - no you lost your money). I booked for three nights (and I was willing to pay for one night) and they property is not willing to reimburse for at least two nights what!? In any case, no help from booking.com basic message: We cant help you!

Booking.com are fine until you have a problem. I was overcharged 411.20 euro by Hotel Magic Fenicia. I asked booking.com to look into the matter and they keep requesting the same information over and over again. I have forwarded this on at least 2 occasions, which is a big deal for me as I AM OLD, and have to get help from my grand-daughter to do it. Booking has NO INTENTION of sorting it even though I have been booking with them for years. BE CAREFUL. Carmel O'B

Have written a number of requests to explain why l was overcharged at different accomodations, providing bank statements as evidence.
It seems that the prices differ from the day of booking to the actual day of credit card charges. The taxes addd are very high as well.
I was overcharged by 10 dollars for accomodation l booked a week prior. The extra money was simply taken out of my account. When l asked for an explanation, none was forthcoming.
Contacted booking.com on many occasions, giving all evidence needed.
The matter is still unresolved, 3 month later.

Jaroslava

Booking.com is the WORST. AVOID AVOID AVOID
It has now been TWICE that I've lost money to them because of fraudulant activity on their part.

They have tons of hidden fees that show up in the most obscure place on their site in order to trick you.
They state a TOTAL price, when in reality there are additional charges after you agree to pay.
They will charge your credit card in chunks so that you don't notice the huge fees on your account.

Their customer service is horrendous. No one can help you. There is no "manager" to speak to. Everything is your fault; even their fraudulent activity.

BEWARE booking through booking.com. It will only cause you a headache and a wasted day.

We booked a hotel in Italy with free cancellation up to 14 days prior to arrival and at a price in sterling. I had no credit cards at all registered on my Booking.com account. 17 days prior to departure Booking.com helped themselves to full payment in Euros from an Amex card I had used a couple of years previously to book accommodation in the UK. This was completely unauthorised, and not at all the arrangement booked and incurred considerable currency transaction fees. I never use Amex for currency payment for this reason and was about to either pay in sterling in advance or email the hotel to confirm the Euro amount due to make sure we had it set aside.

Booked accomadation via booking.com we had issues with the property so after contacting booking.com for about 8 times I was getting no where so took the amount of compensation offered.
That was a mth ago and after numerous emails too many to mention giving details to where to issue the money I'm still waiting it's now been over a mth.
I would not book though these people and would not recommend anyone else to.

This is this second time this has happened to me with booing.com but it's definitely the last.

Go elsewhere no matter what as if you have any problems you will be wasting your time.