Ideel or ideeli it doesn’t matter – DON’T ORDER FROM THEM. Horrible return policy, horrible customer service…if you can get service. Over priced items that you can get for cheaper at Amazon etc. with a free return policy/customer service. Well, I ordered some items, however I did not realize that these items could not be return, I placed my order at 11:45am by 12:10pm (so 25 minutes later) same day I tried to cancel my order by emailing the so called customer service, and I called…no answer. Instead, one day or two days later I get a confirmation email that my order has shipped. Really? After I tried to cancel the order, well any other merchant has better policies than this ideel/ideeli…money grabbing scam. DON’T ORDER FROM THEM!
Hi Jaz,
Thanks for giving us your feedback here on SiteJabber. We do offer returns on many of the items sold on Ideel. If an item is being sold as a final sale, it's marked as "non-returnable" on the item order page. The return eligibility is shown to the right of the photo for each item sold on our site and is also stated on the order confirmation email sent after checkout. Should you wish to cancel an order after it is placed, you can do so within 2 hours after placing the order through your account by going to My Orders and clicking on the order and removing the items from your order.
I'm very sorry no one answered when you called but we don't have a traditional call center. As an online company you can reach out agents via Live Chat by using this link: https://support.ideel.com/app/chat/chat_launch or email customer service at support@ideel.com. The agents are all working live chat which is why they are not always available to answer the phones and they will respond to you within 24 hours if a message is left on the customer service phone line with a phone number to call back. I'm sorry for any delay in responding to your email and we do strive to respond with 24 hours but from time to time there are delays in meeting that timeframe.
If the agents aren't able to cancel an order before it ships, they will be glad to assist with returning items after they are received. I'm happy to help you return this order if you can send me a message with your order number. I look forward to helping you return these items and resolve this issue for a full refund back to form of payment. Thanks for allowing me to assist with this resolution.
Best,
Jason Faria
Director, Ideel Customer Service