Booking.comReviews 4,265

I will never use this site again, on principal. I had a terrible experience with a property they listed and recommend. I wanted to write a review although I never actually stayed there - because of said terrible experience. Booking won't allow me to review the property! So this property basically got to do whatever it wanted with no repercussions bc Booking is protecting them. Clearly you can see where the attention/loyalty lies. There are plenty of websites to book hotels these days - do yourself a favor and use one that actually cares about you.

After MANY phones calls and email back and forth with booking.com agents, they continue to come up with excuses as to why they will not do a price adjustment to honor their price match guarantee. I have sent numerous screen shots proving much lower prices (best was over $100 a night less with identical rooms available) on other sites (no discounts applied), including the actual hotel's site. Their latest excuse for refusing is that I selected a city view when I booked through them. I called the Manhattan hotel to confirm current pricing, and there is absolutely no difference in price. It just tells the hotel to place you on a higher floor. Getting through to booking.com customer service is a challenge in itself, but half a dozen times this morning is ridiculous. I am now waiting for a manager to call me back. So far, they are 15 minutes later than promised. Never again will I consider this site.

We booked four rooms at a hotel in Ubud, Bali on booking.com. We received our confirmation and got a great rate that included breakfast at an establish location. Or so we thought...we got to the hotel and they knew nothing about our reservation even though the confirmation included the owners name and info. The owner was sorry but could only get us three rooms and no breakfast but did honor the quoted price. I tried to contact booking.com but with no success. Very, very disappointed and will think twice before using this site again!!!

Two bookings, two failures, both with e-mail confirmations, two properties that had no idea we were coming. The first was after a long, late night drive, we showed the e-mail, they called some help number for Booking.com and got nowhere. After 45 minutes, the hotel gave us a room that was not the kind that we booked (too small for our party) because the room we needed was sold out. We decided to check on our recent booking in advance, again, the hotel chain had no record, in spite of our confirmation number. Booking.com was unresponsive through their website. I received a reply to my Facebook post, with a promise to look into and get back to me... waiting... still waiting. We decided to reserve directly through the property instead of wasting our time with this scam of a company. They are uncaring and useless. Avoid them at all costs

I made a hotel reservation, but cancelled the reservation under Booking.com's free cancellation policy two months in advance of the reservation date. This last weekend I received a charge on my credit card from the hotel I cancelled and after contacting Booking.com, they literally sent me in circles. They told me that even by following their "free cancellation" policy, they give hotels the right to charge a "pre-authorization" charge to the card on the reservation. This makes no sense. They aaked for screen shots that I provided and then proceed to tell me they didn't receive them. When I contacted the hotel, the hotel aaked for further information on the cancellation. When I notified Booking.com of this, they refused to take any action and said they "did all they could" and expected me to wait 90 days for this issue to be resolved. I ended up contacting the hotel and my bank on my own and after three days of dealing with this nightmare, I finally got a refund to process by next week with no help at all from Booking.com. Please don't use their service.

I booked a carefully selected apartment in Budapest for four nights with Booking.com but when we got off the plane they said it was not available and directed me to what can be best described as student accommodation next to a building site. Booking.com said it was of comparable standard which demonstrably it wasn't and definitely was not something I would have chosen as suitable.
The moral is don't book with Booking.com if you want a stress free vacation.
Booking reference *******881

In April I booked an apt in Europe that we will need in Sept this year. I opted for free cancellation. Two days after booking I cancelled. I also noticed that the full amount has been charged to my credit card. I phoned booking.com to ask why the charges, reason is the property sometimes take a deposit. It is not a deposit, it is the full amount. They said I will receive a refund within 30 days. 30 days passed, no refund on my card. I called them and they asked me to send proof of charges, so I did. Now they said they need to verify the property that charged me because they do not have it in their list. They asked for the address, etc of the company that charge me. My bank gladly gave the info. From our last conversation, because if time difference in Europe, I have to wait until they verify that the property that charged me is the correct one, because they have no listing of that property company. How can you advertise a property/hotel and later say you still have to verify if it is from them. I have proof of emails from them. This is the first and last for booking.com

I booked an entire trip, car rental and multiple hotels, on booking.com. We had to cancel three weeks before the trip due to serious medical emergency in the immediate family. I cancelled the entire trip and took screenshots of the cancellation confirmation. I never received an email confirmation of the cancellation, which I did not realize at the time (as I had other pressing issues on my mind). Much to our surprise, we received a charge for one of the hotels we had cancelled, I checked through booking.com and found I had no confirmation emails that I had cancelled. I immediately re-cancelled, notifying booking.com what had happened. To their credit, they called me right away. They had me send the screenshots, but because they didn't show the specific hotel, they are doing nothing! I already called the hotel manager to make sure the reservations were cancelled and requested a refund. I had to go through by place to ensure everything was cancelled and many of the hotels were not! I have never had issues with booking on line before. I will never use this service again.

Booking.com is the only 3rd party website I'll use to book accommodations. They get the best prices and give you the option to book and cancel without penalty in most cases.

In fact, I booked one night thru the hotel directly and one thru Booking.com at the same hotel. The hotel overcharged me by trying to circumvent Booking.com. I prefer the guarantee of Booking.com and unless it's a reputable and international hotel chain, I won't go directly to the hotel on "trust" and "pay upon arrival". I was bait and switched on the night I did NOT go thru Booking.com - so Booking.com has earned my trust.

Further, when I had an issue, Booking.com genuinely tried to resolve it for me with customer service agents who didn't write canned responses - but took the time to read and understand the issue. I will definitely use Booking.com again.

Done with Booking.com! My wife booked a trip for our son and his friends in Miami. Total scam! Apartment was not available upon arrival after being dropped and moved from original booking. Upon trying to check in our son was told these properties weren't rentals and they were forced to stay somewhere else and Booking.com didn't wouldn't get our money back even though they never stepped one foot in the door due to security reasons. My wife spoke to agent and left it up to Corporate to deal with.