Teresa L.

In April I booked an apt in Europe that we will need in Sept this year. I opted for free cancellation. Two days after booking I cancelled. I also noticed that the full amount has been charged to my credit card. I phoned booking.com to ask why the charges, reason is the property sometimes take a deposit. It is not a deposit, it is the full amount. They said I will receive a refund within 30 days. 30 days passed, no refund on my card. I called them and they asked me to send proof of charges, so I did. Now they said they need to verify the property that charged me because they do not have it in their list. They asked for the address, etc of the company that charge me. My bank gladly gave the info. From our last conversation, because if time difference in Europe, I have to wait until they verify that the property that charged me is the correct one, because they have no listing of that property company. How can you advertise a property/hotel and later say you still have to verify if it is from them. I have proof of emails from them. This is the first and last for booking.com

I bought a leather purse from Aldo in June 30th. I gave it as a gift to my daughter in August 9th. She lives south of the border. My daughter has used it less than a month and the close snap ripped off from the fabric. She lives south of the border, so before I got back the purse to exchange it, it was more than the 3 months return/exchange policy of Aldo.
I phoned the Aldo store in Coquitlam Centre and they said there is nothing they can do because the policy is 3 months. I explained my situation, but NO IS THE ANSWER.
She even said maybe the purse was overused or something heavy was put inside.
Purses are supposed to be used, everyday. So Aldo purses are not supposed to be used everyday I guess. Maybe it should just be displayed.
I am very disappointed with their product and policy.