Booking.comReviews 4,265

I booked a hotel in Tampa Florida, drove 10 hours to get there, no rooms available and they will not refund my money or honor it elsewhere.

I've used this site because it offers airline points and good prices. However, I've found twice that properties penalize you for going through 3rd Party sites. (ie. The Hard Rock Cancun refused to put our rooms together, give us a true Ocean View (looking at a pipe), or accommodate any requests because I had not booked directly with them). The hard part is when you complain. You get thrust into a Dantesque Inferno where every request is answered with "contact the property." I'm starting to feel Booking.com is like the Wizard of Oz. There's one little man in the Netherlands, automating responses from his parents' basement. If they have live people to ever help anyone, I've never encountered them -- and I've tried. So my instinct now is to go straight to a site unless there's some other incentive. Also I realized the same properties often show up cheaper on VRBO.

LTo be clear.
I haven't a Booking.com membership, password or email connected to these Criminal Shyster Thieves.
But then again, what does one expect from the country headquarters of these Shyster Thieves.
Argentina.
Low Down Dirty Shyster Nazi Criminal Dogs on their very best day.
Again, never ever signing in to any membership requiring a user name, password or any qualifier.
These Thieves charged $200.00 to my credit card to a hotel in town that I never booked.
This fraudulent action by the time my card company notified me of this theft, I was charged a no show fee.
Again, this fraudulent action booked me into a hotel in my home town?
Why would I even need a hotel.
What needs to happen is a major class action law suit against this Criminal Shyster Argentinian company.
Booking.com needs to be indicted, prosecuted, sued and shut down.
Your voices need to yell at the highest degree to the many hotel's that use this service for any bookings and reservations.
F you Booking.com.

*******337

You robbed me clean and took my money (even though I booked numerous
Hotels in last 10 years from you and I am a genius member) and when I
Call you, you can' t speak to anyone with out entering confirmation
Number. When I enter confirmation number, they says incorrect even
Though its right... TOTAL scam, and you dont answer emails and block
Us from calling them... u have my money. I am not giving up until I
Have money back. I even wrote to your director and its going all over
Social media... if I dont get my stolen money back

I booked a day of reservation through booking.com. The reservation confirmation was sent via email from booking.com Cancellation policy was penalty free until 20:00 on 1/18/2020. I arrived at the hotel at 4pm and tried to shorten my stay by 1 night, the Front Office told me that only booking.com could assist me. I called booking.com and after speaking to 3 people, all with different explanations, I was told I needed to contact the hotel. The hotel again notified me that they werent able to and that I needed to modify my reservation through booking.com. The Front Office Manager refunded the reservation back to booking.com and provided me with an invoice of the charges. I called booking.com again and was told that this was a "partner offer" and that I actually needed to contact Agoda. I called Agoda and was told that only booking.com could help me. Booking.com says only Agoda can help me. Booking.com responded by saying that only Agoda could help. I have been dealing with them for over a week. Horrible customer service, I will never use booking.com again.

Total scam business. I used Booking.com to book a room at the Red Carpet Inn in Fort Lauderdale for a week only to have my reservation refused when i arrived because my drivers license had expired a month prior which i did not realize. Next day i was checking my bank info and saw where i was charged for the entire reservation by booking.com which totally contradicted what is stated in their payment policy. I tried to email them many times with no replies or ones that made no sense and where disjointed from my requests. I concluded that the replies I did get back were from mere robots, always with last name beginning with the letter c ( Carla C., Mona C., Gerry C., etc.) This company is a total scam! DO NOT USE THEM! There is a reason they operate out of the Netherlands. Think about it. STAY AWAY!

Do I blame booking.com beings that's who I got transferred to from Priceline or do I blame Wyndham I'll blame all of them... after clicking on booking.com the rate in the hotel went up $17... So I clicked on Priceline... when I pulled up the calendar it had it on December 29th thought that was odd, I needed the 4th and clicked on that... after paying and confirmation of reservation it tells me I'm going to arrive on the 29thafter 24 minutes mostly on hold while booking.com speaks with the property... they tell me no king available, I'm ok with that but the rate shot up to $75... all these booking sights suck balls let the buyer beware...

Do NOT use Booking.com! My husband reserved a room for his mom and 2 sisters with a credit card in October through Booking.com.
When they arrived at Hotel Pigeon Forge the man at the check-in desk accused them of fraud and said he didn't know what kind of scam they were trying to pull. He LITERALLY threw their confirmation paperwork at them! So I called Booking.com to figure out WHY this rude idiot refused them a room. While trying to relay to an Asian speaking woman what happened, she explained that the credit card used to RESERVE the room had to be present at check-in. The woman kept me on hold while she allegedly called the man at the actual hotel and never came back on the phone. So 3 ladies that drove 3 hours to arrive at their BOOKED hotel were denied a room at 7 at night! AND my husband's credit card was charged for the room they won't be staying in. Booking.com did NOTHING to honor this reservation!

I've used booking.com religiously for 5 years and have spent over £10,000 travelling to Thailand, the USA and Mexico. They are now losing my custom because they refuse to refund £117.

In August, 2 days before my booking at a property in Liverpool should have started I called the property to check they were still expecting us (as we had agreed to move the booking from March re covid using the booking.com message service) but they said they had gone bankrupt and didn't own the property anymore, and would send us a refund. I asked for them to send me that in writing but never did. I've tried to contact the property many times but they keep ignoring me.

I called booking.com in September and was told that, whatever happens, I would receive my refund by the end of October. At the end of October I received and email saying that because I never arrived at the property I can't get a refund.

I therefore called booking.com and explained I didn't attend the property because they went bankrupt and I was told I would receive a refund no matter what. The manager I spoke to stated they would check the phone records from my conversation in September and if they had promised me the money, they would honour that promise.

Today, at the end of November, I called stating the manager never got back to me. I was then told, they can not confirm they ever made any of these promises, as they cannot access their own phone records, because they are for TRAINING PURPOSES ONLY? I stated this is completely unacceptable and I have been told different things every time I called, and was just repeatedly told there was nothing they could do.

The reason I was used booking.com is because they are a third party who ensure the safety of your money in these very circumstances, and they've completely side stepped this responsibility on top of the simplistic promise to get back to me.

First the facts: In November, 2019, we booked a one night stay at the Frankfurt Hilton via booking.com for May 1,2020, and it was a non-cancel booking. We were taking a world cruise from January, 2020 – May 1,2020 and the hotel was to be used for our layover before returning to the USA. The pandemic changed all that and hallway through our world cruise we were forced to fly home from Sydney. Once we got home we contacted all the airlines, hotels, and car rentals about the problem we were refunded the fees we paid except for booking.com and the Frankfurt Hilton. They insisted it was a no cancel booking so I lose my $102.43. I even asked for a voucher for a future stay rather than a credit to my credit card, but they still said no and kept my money. I decided to dispute the charge via my credit card company and well after the 90 day limit for the booking.com response I got word that Capital One decided booking.com was entitled to the $102.43 due to the pandemic overriding the credit card dispute rules.
So I want to congratulate booking.com and the Hilton Garden Inn at the Frankfurt Airport for winning this dispute and I hope they enjoy the full amount of $102.43. I also want to inform them that we have traveled a great deal in the past and once we have a vaccine (soon I understand); we will be traveling a great deal again. We have a daughter and her family living in the UK and we travel there at least once a year. We also average at least 30 days/year on cruise ships. 2021 is also the year we are planning on traveling the USA to take in everything we have yet to see. Naturally there will be many cruise lines, airlines, hotels, and car rentals involved, but sadly we will not be using booking.com or any of the Hilton Hotels or their subsidiaries for these excursions. So again, enjoy the $102.43 you won the right to keep.
By the way, Capital One, I opened a new card which allows me to charge in other countries without a conversion fee. Looks like I may not need your card in the future.

Similar to the other customer i too am disappointed with booking.com after I had to cancelled due to covid restrictions. I contacted them and they told me that "for payment-related questions, or other queries regarding your stay, you can message the property directly". I did contact the property who said that they would issue a refund if they received the payment, which booking.com kept. Booking.com now claims that i did not contact them, although i have the email from them and they have refused to issue the refund. This is daylight robbery at such a difficult time. They should not be allowed to do this. I advise everyone to skip the "middle man" and deal directly with the hotel or property. Shame on Booking.com indeed.

NO $#*!ING STARS for these pieces of $#*!. So say your escaping an abusive relationship and your trying find a service that can help get you to a safe spot. Definitely DO NOT book through Booking. Com. Starting with the false advertising which ultimately left me with nowhere to stay with 2 kids at midnight in my car. These $#*!s are then going to have the $#*!ing nerve to charge me anyways for a service they never even gave me. This is the craziest $#*!ed up experience ever. They should really not be scamming when people are at a very vulnerable place. They charge me for putting my life at risk just $#*!ing crazy DONT DO IT

I don't recommend booking.com for anyone because it says one thing and do other. For example, you book a hotel nice and good price when you arrive at the hotel it was poor and very duty and also if you made reservation with other hotel with a better quality of price and location the booking.com knew it will contact the hotel for didn't accept your check in or check out because the booking.com wants you make reservations with them. Booking.com is very dishonest also lies.

Never had problems with booking, booked about 20 times, currently having Genius second level and prices often lower than book directly with hotel (especially with 10% return on my credit card). When borders were unexpectedly closed in Russia, I had a hotel on Maldives booked in 2 days! The hotel didn't want to return the money or move the dates, they just told us that from their end borders are open (though flights from Russia are cancelled). I called booking support and they helped to persuade the hotel to move the dates without additional fee. So I consider service as good enough.

I booked a room at Wakanda Guesthouse, Margate through Booking.com. My Sister and her Husband decided to go too, so she made exactly the same booking as I had. Again through Booking.com. We both paid the full amount in advance. When we arrived at Wakanda Guesthouse our bookings were not honoured and after spending an age on the phone making several calls to Booking. Com we were getting nowhere. In the end we walked around Margate in the pouring rain until we found a hotel with vacancies. The saga continued upon our return home we demanded refunds. I got my refund and although our circumstances were exactly the same in every way, my Sister has been refused any refund and told the case is closed! She is trying to get her money back off them through her Credit Card Company.

My stay, the hotel asked for £200 for damages which I had not done. I tried on several occasions to get help from booking.com and explained how this was effecting my mental health as the hotel were threatening legal action against me, every response I had from them told me I had to deal with the hotel and they couldn't help. I was however getting emails from booking.com on behalf of the hotel demanding money from me, so at least they were helping the hotel try to falsely claim money from me! I asked booking.com if I could log a formal complaint (after paying the hotel what I apparently owed) and they forwarded my comments to the hotel (despite my complaint being about them) which then made things even worse between me and the hotel. I have used booking.com for many years and won't be doing so again.