Brian R.

I booked a room at Wakanda Guesthouse, Margate through Booking.com. My Sister and her Husband decided to go too, so she made exactly the same booking as I had. Again through Booking.com. We both paid the full amount in advance. When we arrived at Wakanda Guesthouse our bookings were not honoured and after spending an age on the phone making several calls to Booking. Com we were getting nowhere. In the end we walked around Margate in the pouring rain until we found a hotel with vacancies. The saga continued upon our return home we demanded refunds. I got my refund and although our circumstances were exactly the same in every way, my Sister has been refused any refund and told the case is closed! She is trying to get her money back off them through her Credit Card Company.