Booking.comReviews 4,265

Their site says there's plenty of rooms available but once you get to the hotel they give you whatever is leftover. They know the room you booked isn't available but still allow you to book it anyway. There's no refund. They are liars and cheats. Stay away from booking.com

My confirmed and fully paid booking was cancekd by this company at last minute. Neither any compensation nor any equivalent alternative offered by them. My vacations plan spoiled by this unfriendly company. Never use this portal, because they can destroy your plans with their greedy attitude.

If a guest writes a bad review about a host, they refuse to publish it, even if the guest were not in the wrong because a room that was booked and paid for are no longer available, which shouldn't be the problem of the guest, Booking.com and the host should be held accountable, when the host offers accommodation in another Guesthouse, which turned out to be an pay by the hour institution, and the fact that the Guests had to witness staff members walking around wearing towels in front of the guests are quite disturbing, since the pool is green and smells bad, and definitely no Spa, the alarm at the gate goes off every few minutes, walk in guests that's been received by the towel wearing staff, only stays for a while then leave, staff member washing herself in the kitchen basin where guests sitting in the entertainment area have to look at them. Personally I find this quite abusive to the guests, Booking.com only care about the host, not caring about the guests emotional feelings. The guests can provide Booking.com with actual events, including pictures and videos, even recordings but they only care about the Host and don't care about the guests. Unfortunately cannot upload pictures and recordings until the investigation are finalized

I booked a flight through booking.com. I have a Covid family emergency and needed to cancel the flight. The flight was supposed to be 4/30/21 so it is not a last minute change. Not only would they not refund me, but they also tried to charge me exorbitant fees if I wanted to just change it. The customer service rep told me they have to follow the American Airlines policy for cancellations and fees associated. I called American Airlines and they are not charging any fees for cancellations or changes due to Covid. Regarding changes to the flight, booking.com as tacking on $200 + other fees. Not only was the representative be dishonest, but they also were not nice or helpful. I spoke with a supervisor who was also not helpful. I understand people have accents and I appreciate diversity, however, there was limited ability to understand the agent and the supervisor.

A room that I had a confirmed reservation through Booking.com was not given to me when I arrived at the hotel. I had to spend the night getting an alternate hotel through Expedia 15 miles away. Booking.com asked me to send receipts to show them that I had to pay for this alternate room. I sent all my receipts, they asked for more. I sent them every documentation one possibly could. They are dragging their feet as a means to avoid reimbursing me for what was clearly their mishandling.
I would highly recommend you never use Booking.com

After making a booking on their website through a partner offer. I made full payment and got a wrong booking that doesn`t even exist with a wrong hotel and wrong number. Booking.com didn`t take any responsibility or tried to help me with the booking. Eventually they took my money and gave no solution to my problem. I have been very disappointed and I don`t intend to use their service anymore, or to recommend.

Recently, I've made a reservation through Booking.com. There was a certain price throughout the reservation procedure, which almost tripled in fine print when I entered my credit card details, and I didn't see it. I wanted to cancel free of charge - minutes after placing the order! - but that's it, all in vain. They said it only depended on the host, which turned out to be a greedy liar playing tricks on me (when I finally decided not to cancel and check in, he changed the check-in date and matter-of-factly told me I would not be supposed to check in tomorrow. When I complained to Booking.com, they made him change it back, but then I asked them again to cancel and they still declined, even having understood what kind of a host they were dealing with. I felt like I fell a victim to some gang conspiring against me. Conclusion: client satisfaction means NOTHING to Booking.com!

Do not use them they cheat people out of they money. I tried to cancel and there are saying that I did not.

On vacation in Mexico, I paid and booked a car rental through their website, the confirmation email stated I just need my ID to pick up the car. When I got to the car rental office, they were charging me twice as much money for their mandatory insurance. I tried to cancel the car rental but their website and cancelling procedure was very difficult to accomplish. I was on the phone with customer service for an hour and I couldn't get a hold of anyone. I couldn't deal with it any longer because I had things to do, so I called them a week later to get a refund. They stated that I needed to cancel the day of the rental, and anything past 3 days after the booking date, I would forfeit all of the money.

Be aware that their customer service is horrible, and you're taking a gamble going with this company. I would not recommend to anyone looking for peace of mind and reliability in service while traveling abroad. Hopefully this helps someone not make the same mistake I did.

It is impossible to resolve problems with this agency. Communication is virtually impossible. They do NOT have a customer service center that works with telephone or email. If you do find the telephone number they require a reservation and pin numbers. They claim that I owe the company $355.90 although I have never booked a reservation. Until recently I advertised my cottage on their site, but have taken no reservations. They seem to have one operator for the entire company. THEY ARE CLEARLY INTERESTED IN MAKING MONEY ONLY AND PROVIDE NO REAL SERVICES TO THE PUBLIC. My credit record is near 800, and if they submit a bogus report on my credit, I will sue them. STAY AWAY FROM BOOKING.COM BOTH FOR RESERVATIONS AND AS A PLATFORM FOR RENTAL PROPERTIES.

And there appears to be no "Submit" button

I'll keep it short and simple.

We rocked up to a booking.com vendor. They said a place has been double booked. They offered us an AirBnb that their friends were running. They drove us there. We waited about 20 minutes for the owner of the AirBnB to arrive. They stopped their car, took one look at us and left.

5 minutes later, the vendor with us receives a call that her friend doesn't want to give us the place because of the way we look.

If you don't want to be held accountable for the racism of the friends of your vendors, maybe look at not having an issue such as double bookings happen so frequently in an age where technological capability is as abundant as oxygen?

In all seriousness, neither of us are ever using your service again, and will tell every person we meet about this story. Absolute trash.

I have traveled around the world for business and leisure and have never been as dissatisfied with a travel provider as I am with bookings.com and the Marriott's Aloft SFO hotel. I booked it for three guests in a two queen bed room for several nights. Bookings.com did not disclose that the hotel charges a $20.00 per guest for each guest over two guests. (They did give a total estimate, but no breakdown of the costs.) The third guest could not make it after all, so only two of us checked in. Once I received the bill, I called the hotel to explain the situation, but they refused to give me a refund of the costs for the third non-existent guest. The hotel told me to call bookings.com. I did, and filed a claim with bookings.com. All bookings.com did was ask the hotel if the hotel would give a refund. Of course the answer was "no." Don't use bookings.com or Marriott - they don't disclose the details of the bill in advance, then walk with your money and purposefully have poor customer service to make sure they keep it.

Didn't help a woman with paralysis

We booked last minute a ground floor apartment for a month for a woman with PSP, that also had to quarantine as entering a foreign country. She needed to do movements and sport and to be stressed as least as possible, and we were sending sport tools for her to practice during her staying. All these details were previously said before the arrival. Once there, we found out it was just a room, no living room nor dining room as stated, not an apartment, some things were downstairs and external the apartment, and the woman couldn't reach them. We had to cancel the apartment. She didn't use it, nor even for one night. They gave us back only half of the money.
The woman lost 900 euros, plus she had to find and spend money for a new place in less than a day, and booking didn't help us at all. They stood on the side of the owner.
They preferred to keep their 18% commission for themselves rather than helping a woman with paralysis.
We wonder if you have any conscience.

Got the prices of a rental car and paid them. Then I found out I had to pay a ton for insurance which I asked them about and they it was covered through my credit card but it was not. Then that rental agency charged me and never deducted what I paid Booking.com. So I paid just to reserve the car? The rats were there so I understood it to be prepaid but nothing was paid to the rental agency. I can call up the company myself with that nonsense. Stay away from these idiots.

This is the most unreliable site ever. I booked a night stay at jfk a week before my stay with the total amount of $135 including tax and state tax only to get an email from the hotel few hours to my check in that my total is $168. I called the hotel and I was told they have nothing to do with the price booking.com gave me. I didn't plan to spend an extra $33. This just shows this site is the worst place to book a reservation. Better to deal with the hotel directly than booking.com
And did I mention their customer service sucks.

My friends and I booked a little getaway weekend through booking.com. They sent us 2 different addresses AND check in times. Neither location we went to had our check in time. At this point, it was 11pm, and we had been driving all over town for about an hour, so we ended up staying in a different hotel. I called customer service the next morning and was told one of the hotels did have our reservation, and that I was being charged for a no show. Once I told them I had evidence that this wasn't true, I was assured something would be done about this. I sent them screenshots that were sent to me through booking.com as well as call logs that I had with both of the hotels and heard nothing back for two days. I followed up via email, and then received a rejection email on my cancellation request. I called them back and retold the same tale once again, only to be told the same thing-- that it would be taken care of if I re-sent the evidence I already had. I sent them again and once again received no response. By now it's been almost a week since we stayed at the hotel. I followed up via email once again to ask if they were okay/if they needed anything, and was told they could not come to a conclusion yet. I sent them about 15 screenshots at this point. Seriously? I think with the three emails I sent them and the two phone calls I've made them, I spoke with about 7 representative. Each email was sent by a different person, and I still haven't received my refund for the mistake that they made. We stayed at the hotel on the 7th, checked out on the 9th. Absolutely ridiculous. We will not be booking through them again. I would give them 0 stars if I could.

We booked a room, planned a trip to the coast. We ended up in a major winter storm at home tree fell tearing power wires out, that damaged our house, we had to cancel our trip. Called the hotel to cancel and they said sure, Called us back and said we had to cancel through booking. Com so we did. Booking wouldn't cancel and charged us full amount blaming the hotel that had already ok'd cancelation