Booking.comReviews 4,265

Very bad customer service and rude staff. This company rips people off to get bookings and are not helpful. I will be talking to a solicitor to take legal action against them.

A company who's ceo and board are a bunch of ordinary thieves.
They requested 65.000.000 € in covid support from the Dutch government.
It was given under the condition that there would be no bonusses for the board.
What do they do?
They bend the rules of their own bonus policy so they can give it to themselves anyway.
They paid themselves a bonus of 28 million for 3 persons.
Money STOLEN from Dutch taxpayers!
I would not be surprised if they pulled this trick off in more countries.
Do NOT! Do deals with this agency coz it's board has proven to be
A not trustworthy
B liars
C the perfect example of executive robbers that do not care about anything but lining their own pockets with YOUR money.
To prevent prosecution the company is paying back the 65 million but you can bet that the board does not loose a penny.
They probably fire a few people to save money in the company while they sit on their stolen money in a tropical paradise laughing at the suckers who trust them.
A curse on your houses for eternity and I do hope you enjoy prison you bunch of greedy thieves. Coz that is where you belong.

A client posted accidentally a very bad review to our hotel Merida Santiago hotel boutique and booking.com is not willing to take it of. When I was having a conversation with Yuta, our client on WhatsApp he told me that he was sorry that he posted the review to our hotel and that it was is intention to post it for another hotel. He also wrote us on WhatsApp that our hotel was amazing good. When we contacted Booking.com and tell about this error their reaction was that the review was according to their guidelines and that they will not delete it or post it to the hotel it was intended for.
The Booking.com employees do not show much sympathy for small hoteliers and easily cooperate in defaming and destroying the hard work done by our team, which the do with pleasure for our guests.
In Dutch newspapers (ie de Telegraaf https://www.telegraaf.nl/financieel/*******/boosheid-over-bonus-voor-top-van-coronasteunontvanger-booking-com) came out last days, that in COVID 19 time the Dutch government gave support of million of dollars to the Booking.com company. In the same year the received Corona Support and fired employees lower in the hierarchie the president and vice president received super big bonuses. Please think twice before you make a reservation with them and try to contact the hotel where you are staying direct. Wishing you all happy holiday and many nice travels enjoying new countries and cultures!

Went to book a hotel booking claims they wont charge your credit card until you stay at the hotel. Just checked my card and the entire amount was charged. Booking sucks use expedia or one of the other travel sites but anything but booking. The entire reason I used booking was because I didnt want to be charged. Its too much of a damn hassle to call booking and the hotel and fight with them over a charge that if refunded would be 5-10 business days anyhow. Screw booking dot com. Terrible experience. Never again.

I was charged a 407.00 cancelation fee!... I was only refunded about 60.00! We had a fishing trip in NJ and due to weather not allowed to travel. I hope and PRAY a special place in HELL for these people! They should of NEVER charged my credit card till I checked in! I WILL do everything in my power to stop Booking from doing business in Pennsylvania!...

I have booked many times with booking.com. Their website is very helpful and clear to use. However, if a problem arises it is very difficult to talk to someone, or almost impossible. It happened to me only once, and I was very upset with the service

I recently rented a car using Booking.com and they issued 2 rental confirmations. When I tried to cancel the second booking they told me to cancel when I completed by reservation at the car rental company.
The car rental company told me they could not cancel it because it was booked through a 3rd party.
I was charged for 2 reservations and neither Thrifty nor Booking.com refunded me the money.

Booking promised a free cancellation by a specified date. I cancelled a day before that and was informed "not to worry sir, I already cancelled" but they didn't. Now booking says they won't cancel without hotel agreeing but the hotel NEVER answers the phone for them or me. So it is a giant game!

I have plead with them and they talk over me, tell me I am a bad person that just needs to take it east. They tell me they have no supervisors for my unimportant problem. They tell me that I didn't cancel. A bunch of unprofessional people. Terrible customer service. Would never do business with again!

I will be pursuing further recourse against this company for their behavior. Companies like this should not exist.

I would give zero is there's an option to do that.

I went on a trip with a friend to Grand Teton and Yellowstone at the end of April 2021. We booked our hotels at two different locations through Booking.com in the beginning of April. We got confirmation emails and didn't receive any update since then. Upon arriving in Salt Late City, we checked our Booking.com account to look for the hotel address. We then realized that our reservations were all cancelled since they believe our reservartions were 'fraud'. We called the customer service immediately and they told us that there's nothing they could do. Thank god it was not a popular season. We were able to book the same hotel through their official websites. However, what Booking.com did was competely unacceptable. If any 'fraud' is observed, Booking.com should contact the account holder immediately to ensure the safety of the account. They did nothing but simply cancel the reservation without even notifying the account holder. This kind of irresponsibile behavior should alarm any customer who uses their service. I highly suggest people not using their service at all. Additionally, after me calling the customer service, they did nothing to fix their fault but simply telling me that there's nothing they can do. With this kind of attitude, nobody should ever use their service.

Worst experience I have had traveling! I have never booked from a 3rd party before, but tried it out. Biggest mistake of my trip and they have the worst service and staff. It was my first time going to NY for my birthday weekend, and I booked my room 3 weeks in advance. Fast forward, I get to the hotel and they told me there's no reservations. I'm basically stranded in city I've never been to, I don't know anyone, my closest kin lives in Indiana... so yeah, I was homeless for awhile in NY. I called customer service for Booking, spoke with chris and she was speaking in circles, said I didn't even pay for my room (which was false, my room was prepaid 3 weeks beforehand), it was one of those fake customer service calls, "I understand... I get why you would be upset" fake lines they teach you in training. Finally, we get to some resolutions... tells me she will call me back in 30 mins with new accommodations... never calls back after an hour, so I called back. The next person I spoke to was Monica... she literally wore for word says the same thing a Chris does, so I knew the sympathy was a fraud. Anyhow, at first tells me she has no manager when at my last straw requested for one... then I mentioned I could be possibly recording the conversation, she changes her attitude and answers. I get it, you can't give out your boss or CEO's name (cool, whatever) but don't give me false information and tell me in a condescending voice that you're the only one I'll be talking to for today, just so rude! Here's the icing on the cake! Once I could check into the hotel, the front desk tells that they already got a call from Bookings and the person conducting the call was absolutely rude and unprofessional. This is the way this business deals and treats it's customer and contractors. No one should be doing any business with this trash company.

I would give them NO stars if that was an option. When booking, the option is asked whether you'd like to pay now or pay in-person at the front desk. We selected to pay in-person, though the booking still required card information. When we arrived at the "villa", they said it was already prepaid. Our first room had bugs, little fleas (looked like fleas) on the door (squished), on the wall (squished), on my pillow (oh, no!), and more. Went back to desk to complain, so they offered another room. We went to look at the other room and instantly saw two large roaches (palmetto bugs) on the floor. No, thank you! When we tried to cancel (advertised for free) just a couple of hours after booking, they said that the cancellation fee for the room was the same price we paid for the room. Complaints did no good, and when we requested to speak to a supervisor, after waiting on hold for 27 minutes, we were informed that a supervisor would not speak to us and that we would still not be getting a refund. NEVER use this site! What crooks!

When I contacted customer service to ask for help with a same-day booking I needed to cancel on a poorly run hotel with bed bugs. They said they forwarded my request to the hotel. I had already called and emailed the hotel and there was no supervisor to help me. I contacted booking.com as a very dissatisfied customer. They should not present unsanitary hotels. I made It known that I would not use them and I would spread the word if they would not help me find a resolution today. Booking.com reply was it was up to the hotel, they forwarded my request and to have a nice day, which of course is very condescending!

Booked a hotel (Hilton waterfront) through booking.com in Jacksonville FL for UFC fight. Received confirmation from booking.com and called hotel directly to confirm. Hyatt said we did not have reservation, no rooms available, and that booking.com confirmation# is basically worthless. Hyatt said that booking.com routinely over books rooms and we would have to call booking.com customer service. Booking.com has Terrible customer service did absolutely nothing (said they would email Hyatt and call me back-never received call back) and almost ruined the trip. Fortunately able to find a room at Sheraton much further away from downtown but at least we had a place to stay last minute because all the hotels downtown were booked up. Will never make the mistake of using booking.com again. If you book using them make sure you immediately call the hotel directly to confirm so you don't get screwed!

If you don't have to cancel or make changes to a reservation, you will probably be ok, but if you do, be prepared to be ripped off and disrespected. They try to charge you a fee and give you no refund, even if it is refundable. Is wise to stay far away from this company.

I booked a hotel with them and out of ~15 travel providers, this is the ONLY one that refuses to work with us due to the COVID-19 pandemic. I paid another 50% upcharge to move the room forward a year, but the UK is still closed (hotels closed until 5 days after my cancellation date, mandatory 10-day cancellation, tourist attractions still shut down). They still refuse to do anything. Booking.com says to contact the hotel, the hotel says to contact booking.com. They point fingers at each other and neither will help. They just want to keep the money and tell us to pound sand. We'll never book through them again and will warn everyone far and wide in our travels to avoid them. TERRIBLE customer service.

Avoid them. The reviews aren't real. Booking.com will always side with the hotel not the customer. I had a nightmare of experience with a hotel I booked through them that almost cost me my life. They did nothing about it.

Took my money but then cancelled my booking and now we cannot get our money back let alone the additional costs having to change other elements of the holiday. Nasty company... use someone else, they not even the cheapest. Find the place you want to go to and then book via a different platform otherwise you could end up in the same disaster we are in.

WARNING! DO NOT use suitness at Booking.com(Las Vegas). Their website is inaccurate and the rates are incorrect. I booked a suite at Mandalay Bay for $1400. 00 total for 2 nights with a 3rd party service called Booking.com (Suiteness) and received confirmationof booking. I later reached out to suitness, because somthing did not feel right about this reservation! I'm not sure what prompted me to call, but I was genuinely concerned I had been scammed. I called contact number on their website. No answer so I LVM! I received a call back from Jenna. She explained there had been a rate increase, triple increase@ 1800. 00 a night 3600. 00 for two nights! If I didn't pay this I would have to cancel. They proceeded to blame the Mandalay Bay Resort and Casino over and over and stated to reach out to them as they can authorize the first rate... lies, lies I wasted more time! With prompting they eventually admitted they would loose $2000. 00 if they one time authorized this rate/ room. I wasted so much time and lost out on legitimate room rates. DO NOT USE THEM. I promise you will be sorry. BOOKING.COM SUITNESS... DON'T DO IT.

I made the mistake of using Booking.com to book my flight from London to Istanbul. The outward and return flights were cancelled due to Covid. Booking.com's partner, Gotogate informed me that they had requested a refund from BA. I was surprised when they also informed me that I would only be refunded when they themselves had been refunded by BA. For the next three months Gotogate sent me emails informing me that their refund request has still not been processed by BA. After nearly four months they sent me an email telling me to contact BA myself and tell them to process the refund. If they did not receive a refund in the upcoming weeks they would no longer be able to help me. Unbelievable that they would take $522 dollars from me yet not refund me. So, I contacted BA who told me that they had received no refund request from Gotogate and so could not process the refund. They also confirmed my opinion that Booking.com are legally obliged to refund me since it is they who I had paid my money to, not BA. It seems, therefore, that the refund policy of this company may be illegal. When I recontacted Gotogate they insisted that they had made a refund request but were unable to provide me with any proof such as a request number. Beware their response "I will escalate this matter" because it is their way of getting you off the phone. You will not hear anything more.
So, I have now asked my credit card company to help me but I have no guarantee of the outcome.
If I had booked my flights directly with BA it would have cost me the same amount but I would have avoided many hours of calls and enquiries with no guarantee I will get me refund.
There really are NO advantages of using this company. I for one have learned my lesson and will never use a third party reservation service again.